Director - Retail Sales
Syracuse, New York
AT&T is seeking a Director - Retail Sales to lead a large retail territory spanning Upstate New York, Vermont, and portions of the Hudson Valley. This leader will drive business performance, customer experience, operational execution, and team engagement across company-owned retail locations while partnering closely with authorized retail and market leadership teams.
The ideal candidate is a visible, field-based leader who excels at developing leaders, building relationships, creating accountability, and driving consistent execution across a large geographic footprint.
What You'll Do
Lead retail performance across a large multi-site territory, driving growth, customer experience, and operational excellence.
Coach and develop Area Managers and retail leaders to strengthen performance and execution.
Build a culture of accountability, engagement, and continuous improvement.
Partner with market, operations, staffing, and authorized retail teams to align priorities and improve customer outcomes.
Maintain a strong field presence, regularly visiting stores and engaging leaders across the territory.
What You'll Bring
Experience leading leaders in a multi-site retail, field sales, wireless, telecommunications, or customer-facing environment.
Proven success managing large geographic territories and distributed teams.
A track record of building high-performing teams through coaching, accountability, and talent development.
Strong communication and relationship-building skills, with the ability to influence stakeholders across multiple functions.
A visible, field-focused leadership style with a passion for developing people and improving performance.
The ability to balance strategic thinking with hands-on execution and operational discipline.
A self-starter mindset with the humility to listen, learn, and build on the strengths of an existing team.
Willingness to travel extensively throughout the territory.
Preferred Qualifications
Wireless, telecommunications, indirect channel, or authorized retailer experience.
Experience leading managers in a multi-site retail environment.
Bachelor's degree or equivalent experience.
Joining our team comes with amazing perks and benefits:
- Medical/Dental/Vision coverage
- 401(k) plan
- Tuition reimbursement program
- Paid Time Off and Holidays (based on data of hire, at least 28 days of vacation each year and 9 company designated holidays)
- Paid Parental Leave
- Paid Caregiver Leave
- Additional sick leave beyond what state and local law require may be available but is unprotected
- Adoption Reimbursement
- Disability Benefits (short term and long term)
- Life and Accidental Death Insurance
- Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
- Employee Assistance Programs (EAP)
- Extensive employee wellness programs
- Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone
- Long Term Grants and Deferred Compensation
Weekly Hours:
40Time Type:
RegularLocation:
USA:NY:Albany:1 Crossgates Mall Rd:RET/RET, USA:NY:Rochester:620 Jefferson Rd:RET/RET, USA:NY:Syracuse:3455 Erie Blvd E:RET/RETSalary Range:
$120,200.00 - $180,200.00AT&T and its subsidiaries are committed to equal employment opportunity. All hiring, promotion, and other employment decisions remain merit-based and free from discrimination on the basis of race, color, religion, religious creed, national origin, ancestry, age, sex, sexual orientation, gender, gender identity, gender expression, physical disability, mental disability, pregnancy, medical condition, genetic information, marital status, citizenship status, military status, veteran status, or any other characteristic protected by federal, state, or local laws. In addition, AT&T will provide reasonable accommodations to qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made. Click here to learn more or request an application accommodation here.
Job ID R-117545-2 Date posted 08/03/2026
Benefits
Your needs? Met. Your wants? Considered. Take a look at our comprehensive benefits.
- Paid Time Off
- Tuition Assistance
- Medical and dental plans
- Discounts
- Training & Development
Our hiring process
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Assessments
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Interview
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Conditional Job Offer
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