Every call counts
At AT&T’s Chicago, Illinois call center, every call counts. From solving technical issues to driving sales, our team delivers real impact for customers and the business. Take ownership, make a difference, and grow your career in a fast-paced, high-performing environment.
What makes our culture stand out is that we push ourselves to move faster, act boldly, and win as one. We share a commitment to grow, develop talent, and put the customer at the center of everything we do. That combination is what makes AT&T such a powerful place to build your future.
Louie Lewis, AVP - Sales and Service Centers
A Look Inside
Call Center careers
Be the voice of AT&T
Frequently asked questions
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The Chicago, IL call center supports inbound, customer-facing operations focused on service resolution, account management, and revenue retention. Roles are primarily onsite, full-time and combine customer support with consultative sales responsibilities.
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The retention role focuses on helping customers resolve service or device issues, not on sales goals; however there are expectations and quotas that need to be met. The Sales Representative role includes selling AT&T products and services and the expectations are to meet or exceed sales targets.
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All new hires participate in a paid training program that includes systems education, customer service skills, and on-the-job coaching. Training lasts approximately 5 weeks and prepares employees for live customer interactions.
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AT&T’s call center roles typically start at $19 per hour plus commission. With attractive commissions and incentives, it makes this role a great place to start your career and top employees can make $62k+
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The Chicago centers are on-site roles.
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AT&T’s Chicago, IL facility includes modern workspaces, break areas, and on-site amenities such as collaboration spaces with a game room. Employees also enjoy team events and recognition programs throughout the year.
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AT&T offers a broad package of benefits that support health, financial security, family, career growth, and lifestyle needs. Benefits include:
- Health & Wellness: Medical, dental, and vision benefits, personal healthcare team, wellness programs, health apps, Employee Assistance Program, stress management services, and supplemental benefits (experimental services, doula care, wigs for chemotherapy, respite care).
- Financial Well-being: 401(k) with company contribution, retirement planning, basic and supplemental life insurance, health savings and flexible spending accounts, financial consultations, legal services, and commuter benefits.
- Work-Life Balance: Paid time off, community days, and volunteer opportunities.
- Family Planning & Care: Paid parental and caregiver leave, maternity support, fertility services, adoption reimbursement, and caregiver support for children, adults, and elders.
- Career Growth & Education: Tuition assistance, reimbursement for 131+ certificates, Personalized Learning Experience (PLE), Opportunity Marketplace for skill-sharing and mentorship, and 64+ nanodegrees.
- AT&T Perks: 50% off most wireless voice, text, and data plans, broadband discounts, savings on auto, home, and pet insurance, travel, event tickets and more.
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The Chicago, IL call center operations Monday - Friday from 8:00am - 6:00 pm and you may be scheduled for any shift during that time. Shift bid opportunities are every 3 months. The call center is closed weekends. Hours are at this time and can change due to the needs of the business.
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No degree is required for either the Technical Support or Sales call center roles. AT&T values customer service skills, communication ability, and reliability over formal education. Previous experience in a call center or customer-facing role is preferred but not mandatory.
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