Skills profile
Hold the phone — this will be huge. You’ll be the voice of a global company. What’s on the line? The chance to put your customer service skills to work and endless opportunities for your career.
You are
- Calm under pressure
- Have a solution-oriented mindset
- Tech savvy and open to learning about new tech
- A clear and effective communicator
- Able to maintain a positive mindset
You’re ready to
- Attend paid training
- Be flexible with schedule based on business demand
- Always put customers first
You’ll bring
- Advanced bilingual fluency skills to interact with customers daily
- A willingness to develop your sales & customer service skills
- Familiarity with Windows computers
Bilingual Call Center Representative
Connect with customers and help align their goals to our solutions. You'll build a positive relationship that establishes trust and ease, while meeting both technical and tactical needs.
Jobs for you
Call Center Representative
At the forefront of service and experience, you'll help guide customers to their solutions. As their point of connection, you'll answer questions, provide insight and offer direction on what's to come.
Jobs for you
Did you know? With your call center skills, you may be interested in some retail roles.
A look inside: Call Center careers
Ready to learn how our people put their skills to work? Go inside the life of an AT&T Call Center employee.
Our hiring process
Apply Now
Confirm your qualifications align with the job requirements and submit your application.
Assessments
You may be required to complete one or more assessments. You have 5 days to complete, once received.
Schedule Interview
You’ll receive an email with a link to select a date and time for your interview.
Interview
Get ready to put your best foot forward! More than one interview may be necessary.
Conditional Job Offer
We’ll reach out to discuss a conditional job offer and the next steps to joining the team.
Welcome to the Team!
Congratulations! It’s time to experience #LifeAtATT.
Check your email (and SPAM) throughout the process for important messages and next steps.
Pay and perks
Base pay
Base pay is paid every two weeks.
Performance-based pay
At-risk pay (or commission) is paid once a month.
Union membership
Optional membership may be available, depending on your state.
Paid time off
Chill out with paid time off (PTO).
Tuition assistance
Keep learning with tuition assistance.
Development
Build skills with development programs.
Discounts
Earn discounts on AT&T products & services.
Coverage
Get covered with family medical, dental & vision plans.
See what it’s like to work here
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Advice for a Call Center career
Brush up on the skills you need to make an impact and grow in this career.
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Transforming the Call Center
Follow Martha Garcia’s career journey as she steps into a leadership role and improves Call Center operations.
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Blazing a career path in AT&T’s Call Center
An Associate Director of Sales and Loyalty shares their career journey and the impact leadership had on their next direction.
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