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Win over customers, build your future

Every call counts

At AT&T’s Miami, Florida call center, every call counts. From solving technical issues to driving sales, our team delivers real impact for customers and the business. Take ownership, make a difference, and grow your career in a fast-paced, high-performing environment.

Explore open Miami roles

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Our call centers are the heartbeat of our customer experience and a critical driver of company success. They serve as the frontline connection between our brand and our customers, resolving issues, building trust, and turning everyday interactions into loyalty-building moments. Our call centers bring the AT&T Guarantee to life every day through action, not just words, by showing up for our customers and combining human connection with operational excellence.

Keri Hissim, AVP, Loyalty Call Center

A Look Inside

Call Center careers

Be the voice of AT&T

Frequently asked questions

  • Frontline opportunities at AT&T’s Miami, FL call center include Customer Service Representatives, Sales Representatives (Premier Service Consultants), and bilingual (English/Spanish) call center roles. These positions support inbound customer interactions, including service support, billing assistance, sales, retention, and account management.

  • The Technical Support role focuses on helping customers resolve service or device issues, not on sales goals; however there are expectations and quotas that need to be met. The Sales Representative role includes selling AT&T products and services and the expectations are to meet or exceed sales targets.

  • Yes. AT&T offers bilingual opportunities in the Miami call center for candidates fluent in English and Spanish. These roles typically include additional pay incentives for bilingual skills.

  • All new hires participate in a paid training program that includes systems education, customer service skills, and on-the-job coaching. Training lasts approximately 4 weeks and prepares employees for live customer interactions.

  • AT&T’s Miami, FL call center roles typically start at $19.88 per hour plus commission. With attractive commissions and incentives, it makes this role a great place to start your career and top employees can make $62k+

  • The Sales Representative position is a hybrid role, combining on-site and remote work days based on scheduling needs.

  • AT&T’s Miami, FL facility includes modern workspaces, break areas, and on-site amenities such as collaboration spaces with a game room. Employees also enjoy team events and recognition programs throughout the year.

  • AT&T offers a broad package of benefits that support health, financial security, family, career growth, and lifestyle needs. Benefits include:

    • Health & Wellness: Medical, dental, and vision benefits, personal healthcare team, wellness programs, health apps, Employee Assistance Program, stress management services, and supplemental benefits (experimental services, doula care, wigs for chemotherapy, respite care).
    • Financial Well-being: 401(k) with company contribution, retirement planning, basic and supplemental life insurance, health savings and flexible spending accounts, financial consultations, legal services, and commuter benefits.
    • Work-Life Balance: Paid time off, community days, and volunteer opportunities.
    • Family Planning & Care: Paid parental and caregiver leave, maternity support, fertility services, adoption reimbursement, and caregiver support for children, adults, and elders.
    • Career Growth & Education: Tuition assistance, reimbursement for 131+ certificates, Personalized Learning Experience (PLE), Opportunity Marketplace for skill-sharing and mentorship, and 64+ nanodegrees.
    • AT&T Perks: 50% off most wireless voice, text, and data plans, broadband discounts, savings on auto, home, and pet insurance, travel, event tickets and more.

  • The Miami, FLA call center operations Monday - Saturday from 7:00am - 10:00 pm and you may be scheduled for any shift during that time. Shift bid opportunities are every 6 months. The call center is closed Sunday.

  • No degree is required for either the Technical Support or Sales call center roles. AT&T values customer service skills, communication ability, and reliability over formal education. Previous experience in a call center or customer-facing role is preferred but not mandatory.

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