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Customer Service Representative

Richardson, Texas

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Customer Service

As a Customer Service Representative, you’ll be part of a team of professionals dedicated to assisting customers with billing issues, technical questions, or just providing general help regarding their service. You’ll accomplish all of this using various tools and systems, as well as through your research savvy and resolution skills.

Skills profile

Hold the phone — this will be huge. You’ll be the voice of a global company. What’s on the line? The chance to put your customer service skills to work and endless opportunities for your career.

You are

  • Calm under pressure
  • Have a solution-oriented mindset
  • Tech savvy and open to learning about new tech
  • A clear and effective communicator
  • Able to maintain a positive mindset

You’re ready to

  • Attend paid training
  • Be flexible with schedule based on business demand
  • Up-sell AT&T products and services with enthusiasm and persuasion
  • Always put customers first

You’ll bring

  • A willingness to develop your customer service/sales skills
  • Familiarity with Windows computers

Note: This position reports to our 2221 LAKESIDE BLVD; RICHARDSON, TX 75082 location. If selected, you must be able to report to this work location.

This is your opportunity to be the voice of AT&T, a global leader in communications and technology.

The Customer Experience Lab is a team of service and sales consultants responsible for handling customer inquiries related to billing, service, loyalty, retention, technical support, and sales. What makes this team unique is its role in testing new customer experiences, processes, systems, and policies before they are implemented across the broader organization. Team members help identify opportunities to improve the customer experience and contribute to meaningful business change.

How You'll Make an Impact

As a Premier Service Consultant specializing in customer acquisition, sales, service, and retention, you'll provide solutions to prospective and existing customers that enhance their experience, improve satisfaction, and build loyalty.

What Your Day-to-Day Will Look Like

· Handle customer interactions through calls, chats, emails, and other communication channels in a fast-paced environment.

· Resolve customer issues related to service, billing, payments, collections, and account maintenance.

· Explain bills, products, services, rate plans, and features clearly and confidently.

· Perform basic troubleshooting and engage additional support when needed.

· Recommend products and services that best meet customer needs.

· Build customer confidence and loyalty through timely and effective resolutions.

· Support a variety of customer inquiries, including technical support requests.

· Work a flexible 40-hour per week schedule, which may include evenings, weekends, and overtime.

· Participate in paid training and ongoing development opportunities.

Additional Lab Responsibilities

· Identify customer pain points and root causes and provide feedback to leadership.

· Participate in collaboration sessions designed to influence future customer experiences.

· Receive training on new processes and systems and serve as an early adopter in testing initiatives.

What We're Looking For

· Strong customer focus and commitment to service excellence.

· Excellent communication and interpersonal skills.

· Strong problem-solving abilities.

· Adaptability in a changing environment.

· Attention to detail.

· Ability to navigate multiple systems simultaneously.

· Previous customer service, call center, retail sales, or related experience preferred.

What You Can Look Forward To

Pay Transparency

Our Premier Service Consultants earn $20.16 per hour.

Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

Benefits Include

· Employee discounts up to 50% on eligible AT&T products and services

· Tuition reimbursement program

· Paid Time Off and holidays

· Paid Parental Leave

· Medical, Dental, and Vision coverage

· 401(k) plan

· Adoption reimbursement

· Disability benefits (short-term and long-term)

· Life and Accidental Death Insurance

· Supplemental benefits programs

· Employee Assistance Program (EAP)

· Employee wellness programs

If you are considering jobs like Wireless Sales, Call Center Representative, Customer Service Representative, Inbound Sales Representative, or Call Center Agent, this career move would be a great fit!

Career possibilities are limitless with AT&T. You will have the chance to round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions. If you’re ready to take the lead as the voice of AT&T, we’d love to hear from you!

Your future is calling. Apply today!


#Connectourcustomers

Weekly Hours:

40

Time Type:

Regular

Location:

Richardson, Texas

AT&T and its subsidiaries are committed to equal employment opportunity. All hiring, promotion, and other employment decisions remain merit-based and free from discrimination on the basis of race, color, religion, religious creed, national origin, ancestry, age, sex, sexual orientation, gender, gender identity, gender expression, physical disability, mental disability, pregnancy, medical condition, genetic information, marital status, citizenship status, military status, veteran status, or any other characteristic protected by federal, state, or local laws. In addition, AT&T will provide reasonable accommodations to qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made. Click here to learn more or request an application accommodation here.

Job ID R-122071 Date posted 09/08/2026
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Workers have rights under federal employment laws.

Benefits

Your needs? Met. Your wants? Considered. Take a look at our comprehensive benefits.

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Financial Well-being

Let’s start with the big one: Your work gets rewarded with competitive compensation.

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Health & Wellness

You and your family get access to excellent medical, dental and vision plan options.

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Paid Time Off

Chill out with PTO that you can spend any way you want.

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Work-Life Balance

Working here comes with the work-life balance you deserve.

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Family Planning & Care

Working here comes with the work-life balance you deserve.

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AT&T Perks

Having perks that matter to you matters to us. That means offering discounts where it counts, like insurance for auto, home and pets.

See our benefits

Our hiring process

Apply Now

Confirm your qualifications align with the job requirements and submit your application.

Assessments

You may be required to complete one or more assessments, depending on the role.

Interview

Get ready to put your best foot forward! More than one interview may be necessary.

Conditional Job Offer

We’ll reach out to discuss a conditional job offer and the next steps to joining the team.

Background Check

Timing is important – complete the necessary actions to proceed with onboarding.

Welcome to the Team!

Congratulations! It’s time to experience #LifeAtATT.

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