Director-Technology - Salesforce
Plano, Texas
This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.
Join AT&T and help shape the future of communications and technology that connect the world. We value innovators who seek to explore the unknown and challenge the status quo. Bring your bold ideas and fearless spirit to redefine connectivity and transform how people share stories and experiences. At AT&T, you won’t just imagine the future—you’ll build it.
Overview
Lead the architecture and delivery of enterprise-scale, AI-driven Salesforce solutions within a complex telecom environment. This role drives CRM transformation, legacy modernization, and real-time data integration across BSS/OSS systems.
What You’ll Do
Architect and implement scalable, high-availability Salesforce solutions supporting large subscriber data volumes
Lead migration from legacy CRM and telecom platforms into a unified Salesforce architecture
Embed AI/ML, automation, and generative AI into core platform design and development
Design and manage large-scale data migrations (ETL, data quality, validation, and governance)
Build real-time and batch data pipelines for billing, usage, and customer data
Define API and integration strategy (REST, event-driven, middleware) across enterprise systems
Integrate Salesforce with BSS/OSS, billing, network, and operational platforms
Apply AI-driven analytics for churn prediction, outage detection, and demand forecasting
Enforce security, IAM, and compliance with data privacy and telecom regulatory standards
Drive DevOps, CI/CD, and AI-assisted development to improve delivery speed and quality
Serve as the key liaison between executive stakeholders, technical teams, implementation partners, and internal users to ensure successful Salesforce delivery and adoption.
What You Bring
10+ years in enterprise architecture, including Salesforce transformation leadership
Proven experience migrating legacy systems to Salesforce at scale
Deep expertise in Salesforce architecture, data modeling, and performance optimization
Strong telecom domain experience (BSS/OSS, billing, network systems integration)
Experience with API design, event-driven architecture, and middleware (e.g., MuleSoft)
Hands-on knowledge of Generative AI, RAG, MCP, and predictive analytics applications
Experience handling high-volume, real-time data processing environments
Salesforce Certified Application Architect or System Architect
Salesforce Platform Developer II
Education/Experience: Bachelor’s degree (BS/BA) desired in Computer Science. 10+ years of related experience.
Supervisor:
Yes
Our Director-Technology, earns between $210,600-$316,000 USD Annual, Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.
Joining our team comes with amazing perks and benefits:
Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories,
AT&T internet (and fiber where available) and AT&T phone.
#LI-Onsite – Full-time office role-
Ready to join our team? Apply today.
Joining our team comes with amazing perks and benefits:
- Medical/Dental/Vision coverage
- 401(k) plan
- Tuition reimbursement program
- Paid Parental Leave
- Paid Caregiver Leave
- Additional sick leave beyond what state and local law require may be available but is unprotected
- Adoption Reimbursement
- Disability Benefits (short term and long term)
- Life and Accidental Death Insurance
- Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
- Employee Assistance Programs (EAP)
- Extensive employee wellness programs
- Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone
- Long Term Grants and Deferred Compensation
- Paid Time Off and Holidays (based on date of hire, at least 28 days of vacation each year and 9 company-designated holidays
Weekly Hours:
40Time Type:
RegularLocation:
Alpharetta, Georgia, USA:TX:Plano / W Plano Pkwy - Adm:3400 W Plano PkwySalary Range:
$188,100.00 - $316,000.00It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.
Job ID R-113376 Date posted 06/25/2026
Benefits
Your needs? Met. Your wants? Considered. Take a look at our comprehensive benefits.
- Paid Time Off
- Tuition Assistance
- Medical and dental plans
- Discounts
- Training & Development
Our hiring process
Apply Now
Confirm your qualifications align with the job requirements and submit your application.
Assessments
You may be required to complete one or more assessments, depending on the role.
Interview
Get ready to put your best foot forward! More than one interview may be necessary.
Conditional Job Offer
We’ll reach out to discuss a conditional job offer and the next steps to joining the team.
Background Check
Timing is important – complete the necessary actions to proceed with onboarding.
Welcome to the Team!
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