Field Support Administrator-Minneapolis, St. Paul, Maplewood, Brooklyn Center, MN
Minneapolis-St. Paul-Bloomington, Minnesota; Maplewood, Minnesota
About Forged Fiber
At Forged Fiber, our mission is bold but simple: deliver fast, reliable, future-proof connectivity that builds the foundation for everything online. As we execute, we believe the right way to do something is the only way. This foundation guides how the company builds, operates, and maintainsa state-of-the-art open-access fiber network platform that empowers millions.
Forged Fiber is about more than building a network. It is about people. Every role matters. Every contribution counts. Together, employees create impact through teamwork, trust, and a shared commitment to excellence.
The Role
The Field Support Administrator (FSA) is responsible for planning, coordinating, and supporting construction projects related to the restoration, maintenance, and deployment of Outside Plant (OSP) fiber infrastructure, including FTTx, GPON, and related network systems. This role manages projects from initiation through completion, ensuring quality, compliance, and timely delivery. The FSA works cross-functionally with Field Operations, Engineering, contractors, and project management teams to ensure accurate execution and reporting of all project activities.
Work Location Hybrid -Minneapolis, St. Paul, Maplewood, Brooklyn Center, MN
The Main Responsibilities
Coordinate with Field Operations and contractors to support project planning, execution, and restoration efforts.
Manage multiple concurrent projects from initiation through invoicing/completion.
Ensure project activities align with timelines, scope, and company standards.
Conduct site visits to monitor construction progress and verify quality of work performed by internal teams and contractors.
Ensure compliance with engineering designs, specifications, and safety standards.
Inspect OSP work prints and construction activities for accuracy and adherence to standards.
Partner with Engineering to ensure designs are accurately implemented in the field.
Review engineering work prints, standards documentation, and installation procedures.
Provide field feedback to improve design effectiveness and constructability.
Review and approve contractor invoices for accuracy and completeness.
Support contract compliance and vendor performance oversight.
Assist with tracking project costs and identifying discrepancies.
Maintain accurate project records and documentation in applicable systems
Provide timely and accurate updates on project status, risks, and issues.
Document and report on deficiencies, quality issues, and corrective actions.
Act as a liaison between Engineering, Operations, contractors, and project managers.
Proactively identify and resolve project issues and escalations.
Provide regular feedback to internal teams and external partners.
Ensure all work complies with USDA RUS standards, regional construction practices, and ForgedFiber37 requirements.
Maintain working knowledge of engineering standards, safety regulations, and construction procedures.
Monitor site housekeeping and overall project compliance.
What We Look for in a Candidate
Forged Fiber’s culture is built on honesty, respect, trust, transparency, and a growth mindset. We strive to treat people as they want to be treated, and tooperate with consistency, integrity, customer obsession, and courage. We’re looking for top tier talent to join Forged Fiber that can help us bring this mindset to our everyday work and deliver meaningful results.
Main Requirements
Bachelor’s degree in a related field (Construction Management, Engineering, or Telecommunications) preferred OR equivalent work experience
4+ years of experience in OSP/ISP construction, engineering support, or project coordination
Experience with fiber network deployments (FTTx, GPON) preferred
Proven experience supporting or managing construction projects
Strong knowledge of: Underground, buried, and aerial fiber construction, OSP and ISP infrastructure, Engineering prints, schematics, and specifications
Familiarity with central office configurations, switching, and routing (preferred)
Working knowledge of construction codes, regulations, and compliance standards
Strong organizational and multitasking abilities
Excellent communication and stakeholder coordination skills
Attention to detail and problem-solving capability
Ability to work independently and in fast-paced environments
Ability to travel 30–40%
Valid driver’s license with satisfactory driving record
Compensation
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.
Location Based Pay Ranges:
$80,000-$120,000
Forged Fiber offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing.
What to Expect Next
Background Screening
If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements.
Forged Fiber 37 Services, LLC participates in E‑Verify and will provide the federal government with your Form I‑9 information to confirm that you are authorized to work in the United States. Employers can only use E‑Verify once you have accepted a job offer and completed the Form I‑9.
This role is pre‑designated as safety‑sensitive under applicable state laws due to routine work at heights, near utilities, and around live traffic, where impairment poses a significant safety risk.
Equal Employment Opportunities
It is the policy of Forged Fiber to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, martial status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. In addition, Forged Fiber will provide reasonable accommodations for qualified individuals with disabilities, and is a fair change employer and does not initiate a background check until after an offer is made.
© 2026 Forged Fiber 37 Services, LLC
Benefits
Your needs? Met. Your wants? Considered. Take a look at our comprehensive benefits.
- Paid Time Off
- Tuition Assistance
- Medical and dental plans
- Discounts
- Training & Development
Our hiring process
Apply Now
Confirm your qualifications align with the job requirements and submit your application.
Assessments
You may be required to complete one or more assessments, depending on the role.
Interview
Get ready to put your best foot forward! More than one interview may be necessary.
Conditional Job Offer
We’ll reach out to discuss a conditional job offer and the next steps to joining the team.
Background Check
Timing is important – complete the necessary actions to proceed with onboarding.
Welcome to the Team!
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