Specialist Account Manager - Connected Communities
Grand Rapids, Michigan
Specialist Account Manager - Connected Communities
Overall Purpose: Responsible for driving business growth by building and maintaining strategic relationships and ensuring exceptional customer experience. This role focuses on increasing product adoption and market penetration through targeted sales strategies and the execution of engaging on-site events. Serve as a trusted advisor and primary point of contact who fosters long-term partnerships and achieves sales objectives within the assigned territory.
Key Roles and Responsibilities: Meet with property managers at their locations to form strong relationships. Develop and manage sales opportunities to meet sales targets. Drive increased product adoption and market penetration through targeted sales strategies, early customer engagement, and disciplined field execution.
Typical tasks may include, but are not limited to, the following:
- Drive subscriber growth and penetration across assigned Connected Communities through focused, data-driven sales execution.
- Build and maintain strategic relationships with property managers, HOAs, builders, developers, and other community stakeholders.
- Influence customer decisions early by establishing awareness and engagement throughout the community lifecycle
- Coordinate cross-functional sales, marketing, events, and channel resources to deliver a consistent and effective customer experience.
- Maintain deep knowledge of assigned communities, including construction activity, market opportunity, property conditions, and sales performance.
- Analyze community performance and field intelligence to identify gaps and recommend improvements to offers, messaging, channels, and execution.
- Serve as the primary point of ownership for the community relationship, coordinating resources, escalating barriers, and driving issues through resolution
Skills and Qualifications:
- Proven sales experience, preferably in property management, real estate, or B2B environments.
- Strong interpersonal and communication skills.
- Strong organizational skills with the ability to independently manage an assigned portfolio, establish priorities, follow through on commitments, and deliver against sales objectives
- Ability to analyze market and community performance, identify trends and performance gaps, and recommend actions that improve results
- Goal-oriented, self-motivated, and a team player.
Education: Bachelors Degree preferred. Experience: 2+ Years Telecommunications and sales commission experience required.
Supervisory: No.
Joining our team comes with amazing perks and benefits:
- Medical/Dental/Vision coverage
- 401(k) plan
- Tuition reimbursement program
- Paid Time Off and Holidays (based on data of hire, at least 23 days of vacation each year and 9 company designated holidays)
- Paid Parental Leave
- Paid Caregiver Leave
- Additional sick leave beyond what state and local law require may be available but is unprotected
- Adoption Reimbursement
- Disability Benefits (short term and long term)
- Life and Accidental Death Insurance
- Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
- Employee Assistance Programs (EAP)
- Extensive employee wellness programs
- Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone
Weekly Hours:
40Time Type:
RegularLocation:
Grand Rapids, MichiganSalary Range:
$52,000.00 - $78,000.00AT&T and its subsidiaries are committed to equal employment opportunity. All hiring, promotion, and other employment decisions remain merit-based and free from discrimination on the basis of race, color, religion, religious creed, national origin, ancestry, age, sex, sexual orientation, gender, gender identity, gender expression, physical disability, mental disability, pregnancy, medical condition, genetic information, marital status, citizenship status, military status, veteran status, or any other characteristic protected by federal, state, or local laws. In addition, AT&T will provide reasonable accommodations to qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made. Click here to learn more or request an application accommodation here.
Job ID R-125267 Date posted 10/23/2026
Benefits
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- Paid Time Off
- Tuition Assistance
- Medical and dental plans
- Discounts
- Training & Development
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