Sr Associate - Customer Service / Technical Project Manager
Bengaluru, India
Overall Purpose: To monitor and analyze system operations, coordinate corrective actions, and establish, implement, and maintain service assurance standards to optimize system performance and enhance client satisfaction, by supporting project execution, ensuring alignment with scope, schedule, and effective resource coordination.
Experience Required - 3+ Years of experience
Key Roles and Responsibilities:
Typical tasks may include, but are not limited to, the following:
Documentation and Standards: Document problems, enforce standards, and consult on compliance with development teams. Process Improvement & Quality Management: Ensuring adherence to quality standards by reviewing project/activity deliverables, and taking proactive measures to identify, analyze, and resolve any issues or risks.
Project Management: Supporting projects from initiation to completion, ensuring they are delivered on time, within budget, and meet defined quality standards.
Communication: Maintaining regular communication with stakeholders and internal clients, to provide project updates, facilitate meetings, and manage expectations.
Other duties as assigned: Supporting processes related to data analysis, reporting, and/or team collaboration.
Job Contribution: An entry-level professional with foundational knowledge, applying company policies to routine issues. Follows standard procedures to analyze data and perform transactional work. Contributes to project fulfillment and organizational objectives, influencing productivity and expenditures. Works under regular supervision with visibility primarily within the department or region.
Supervisor: No
Education/Experience: Bachelor’s degree (BS/BA) desired. 2+ years of related experience.
Weekly Hours:
40Time Type:
RegularLocation:
Bangalore, India, Hyderabad, IndiaAT&T and its subsidiaries are committed to equal employment opportunity. All hiring, promotion, and other employment decisions remain merit-based and free from discrimination on the basis of race, color, religion, religious creed, national origin, ancestry, age, sex, sexual orientation, gender, gender identity, gender expression, physical disability, mental disability, pregnancy, medical condition, genetic information, marital status, citizenship status, military status, veteran status, or any other characteristic protected by federal, state, or local laws. In addition, AT&T will provide reasonable accommodations to qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made. Click here to learn more or request an application accommodation here.
Benefits
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- Paid Time Off
- Tuition Assistance
- Medical and dental plans
- Discounts
- Training & Development
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