SR Operations Analyst- WFH
Remote
About Forged Fiber
At Forged Fiber, our mission is bold but simple: deliver fast, reliable, future-proof connectivity that builds the foundation for everything online. As we execute, we believe the right way to do something is the only way. This foundation guides how the company builds, operates, and maintains a state-of-the-art open-access fiber network platform that empowers millions.
Forged Fiber is about more than building a network. It is about people. Every role matters. Every contribution counts. Together, employees create impact through teamwork, trust, and a shared commitment to excellence.
The Role
Within the Data Quality organization, this position will primarily focus on various new
Inventory system functions for Forged Fiber 37 in CLONES and NetBox. As systems and
processes mature, this role is expected to expand into broader data quality responsibilities
and continuous improvement efforts across the organization.
The Main Responsibilities
• Manage intake and fulfillment of CLLI code requests through ServiceNow, including
request validation, clarification, and customer communication.
• Assign, update, and maintain CLLI codes in CLONES (and related reference data) in
accordance with established governance, naming conventions, and data quality
standards.
• Create, modify and maintain inventory in NetBox as needed.
• Partner with engineering, construction, network planning, and other stakeholders to
resolve discrepancies, and ensure accurate request completions.
• Track work through defined SLAs and operational metrics; document outcomes,
trends, and recurring issues to support continuous improvement.
• Identify and help implement automation opportunities (e.g., workflow
improvements, validations, system integrations) to reduce manual assignment
effort; assist with requirements definition, user acceptance testing, and rollout support.
• As automation and process maturity increase, take on additional data quality
initiatives and operational support responsibilities within the organization.
What We Look For in a Candidate
• 4+ years related experience with Bachelors Preferred Experience
• Fiber telecommunication background in planning, engineering, Inventory
Management or project management in FTTx technologies, GPON, or XGS-PON
• Understanding of fiber optic networks, optical splitting, and GPON network
architecture
• ISP experience with OLT/ONT configurations and equipment from manufacturers
including Calix, ADTRAN, Nokia
• OSP experience planning, designing, engineering, deploying, and/or project
managing aerial, buried, and underground fiber optic networks
• Knowledge of ServiceNow, CLONES, and CLLI codes; experience with workflow
automation and process improvement.
• Working knowledge of Layer 1, 2, and 3 network inventory systems, with hands-on
experience in platforms such as TIRKS or OmniVue
Education
• Bachelors or Equivalent
·© 2026 Forged Fiber 37 Services, LLC
Job ID 27771334 Date posted 07/23/2026
Benefits
Your needs? Met. Your wants? Considered. Take a look at our comprehensive benefits.
- Paid Time Off
- Tuition Assistance
- Medical and dental plans
- Discounts
- Training & Development
Our hiring process
Apply Now
Confirm your qualifications align with the job requirements and submit your application.
Assessments
You may be required to complete one or more assessments, depending on the role.
Interview
Get ready to put your best foot forward! More than one interview may be necessary.
Conditional Job Offer
We’ll reach out to discuss a conditional job offer and the next steps to joining the team.
Background Check
Timing is important – complete the necessary actions to proceed with onboarding.
Welcome to the Team!
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