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Bilingual Credit Analyst Representative

Naucalpan de Juárez, Mexico

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Credits & Collections

As a Representative in a Credit & Collections Call Center, you’ll take a lead in keeping our customers connected. You will deliver a positive experience while working with customers to bring their overdue accounts current. Providing top-notch customer service with empathy and innovative solutions is what will deliver the answers our customers need – while also delivering a best-in-class experience.

Skills profile

Be the voice of a global company and put your customer service skills to work. You'll get the chance to provide excellent customer service as part of a worldwide team and gain access to endless possibilities for your career.

You are

  • Calm under pressure
  • Have a solution-oriented mindset
  • Tech savvy and open to learning about new tech
  • A clear and effective communicator
  • Able to maintain a positive mindset under pressure
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You’re ready to

  • Attend paid training
  • Be flexible with schedule based on business demand
  • Promote and sell AT&T products and services with enthusiasm and persuasion
  • Always put customers first
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You’ll bring

  • Advanced English and Spanish fluency to interact with customers across the U.S.
  • At least one year of relevant work experience
  • Familiarity with Windows computers and applications
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At AT&T we´re redefining the future of connectivity. At our core is a passion to serve our customers with products and services that create connections, improve lives, and allow millions to share the stories and experiences that matter.

As a Bilingual Credit Analyst Representative, you will:

-Play a critical role in connecting customers to new services and protecting revenue losses. Partnering with our U.S.-based sales teams -and occasionally with the end user directly-.

-You’ll review customer credit files and existing account activity to make approval decisions for new service activations.

-We’ll rely on your analysis to spot trends and make sound business decisions that protect the company and our customers from revenue losses associated with fraud and non-payment.

Requirements for this opportunity:

- Native / Bilingual Proficiency- highly fluent (native) in English comprehension, speaking and writing.

- High school education (some college is a bonus).

- 2 years of related experience – customer service, billing, collections, loss prevention.

- The ability to communicate effectively with customers, employees, and all levels of management via telephone, chat, email, and in-person.

- Experience using a Windows-based PC.

You will need to be available to work from our office in Toreo, Naucalpan for a 8-hour shift a day (40-hour weekly shift) during our hours of operation – Monday to Saturday, 7:00am-8:30pm.

Your 8-hour shift is assigned to you by your manafer within the working hours window.

In exchange, we offer:

- Monthly gross salary MXN $24,300

- Monthly Grocery Vouchers MXN $3,146

- Monthly Restaurant vouchers MXN $2,517

- Life Insurance

- Savings Fund

- SGMM

- 30 days of Christmas Bonus

Your future is calling. Apply today!

Weekly Hours:

40

Time Type:

Regular

Location:

Naucalpan De Juarez, Estado de Mexico, Mexico

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.

Job ID R-115157 Date posted 07/07/2026
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Workers have rights under federal employment laws.

Benefits

Your needs? Met. Your wants? Considered. Take a look at our comprehensive benefits.

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Financial Well-being

Let’s start with the big one: Your work gets rewarded with competitive compensation.

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Health & Wellness

You and your family get access to excellent medical, dental and vision plan options.

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Paid Time Off

Chill out with PTO that you can spend any way you want.

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Work-Life Balance

Working here comes with the work-life balance you deserve.

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Family Planning & Care

Working here comes with the work-life balance you deserve.

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AT&T Perks

Having perks that matter to you matters to us. That means offering discounts where it counts, like insurance for auto, home and pets.

See our benefits

Frequently asked questions

  • To qualify, you’ll need to have advanced English language fluency, being able to hold a business conversation with native English speakers. This position requires an English fluency assessment during the hiring process.

  • Once you’ve been selected, it takes an average of three weeks to be onboarded.

  • If hired, you'll first attend a mandatory training class (fully paid) that may include time spent training at the office and at home. If you train and work at home, AT&T will provide the necessary equipment and you will need to have a suitable workspace with stable internet connection and cell phone signal.

  • This is not a Work From Home role. This job will require to you work in our offices starting on your first day of training, and you will need to confirm your availability to work on site during the interview process. We do not currently offer remote or hybrid job opportunities.

  • Our centers operate Monday through Saturday, from 7 a.m. to 9:15 p.m. Your work schedule may be any time during operating hours and will include two days off each week.

  • This position requires you to be available to work any shift during the call center operating hours, including Saturdays and holidays.

  • Schedules are based on performance and seniority. Starting out you will be on the late shift (possibly up to six months), working every weekend.

  • Absolutely – with benefits too.

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