Lead Project/Program Mgmt
Dallas, Texas
This role supports communication execution for Consumer Customer Care call centers and Care Operations. The position leads the development and execution of strategic communications that drive alignment from leadership to frontline teams. This role partners across CareOps, Consumer Care, National Communications, Product, Technology, Pricing, and Operations to translate complex initiatives into clear, actionable messaging for frontline consumer care leaders, and ensure successful delivery through established communication channels and governance forums.
This position blends strategic communications, program management, and enablement execution to ensure initiatives are launched effectively and adopted at scale.
Key Responsibilities
Develop Communication Strategies: Design and execute end-to-end communication and frontline readiness plans to support product launches, pricing actions, and technology changes, and other strategic initiatives across the Care consumer Organization
Translate Strategy into Action: Simplify complex initiatives into concise, frontline-ready messaging for all organizational levels, including internal and vendor partner leadership
Lead Project Execution: Manage communication workstreams including intake, prioritization, timelines, risks, and dependencies
Own Enablement Readiness: Develop content and materials for Enablement Calls and leadership forums, executive updates, and other communication channels to ensure consistent, effective message delivery
Drive Cross-Functional Alignment: Partner with Product, Technology, Enablement, Operations, and Care lines of business to ensure communication readiness, stakeholder alignment, and seamless execution
Manage Communication Flow: Operate within and continuously improve CareOps communication processes and governance forums (e.g., VP Alignment, Enablement Calls, Leadership Meetings)
Ensure Frontline Impact: Deliver communications that are actionable, coach-friendly, align to corporate strategy and scalable to L1+ teams
Leverage Insights: Use feedback and engagement data to refine messaging and improve communication effectiveness
Navigate Organizational Complexity: Support a highly matrixed environment by coordinating communications across multiple stakeholders, competing priorities, and interconnected workstreams
Required Skills & Experience
Strategic Thinking: Ability to connect business strategy to frontline execution and customer impact
Executive Communication: Strong ability to create clear, concise, and compelling messaging for leadership and frontline audiences
Program & Project Management: Proven ability to manage multiple complexes, cross-functional initiatives simultaneously
Stakeholder Management: Skilled at influencing and aligning diverse partners without direct authority
Operational Excellence: Strong attention to detail with the ability to build repeatable, scalable processes
Adaptability: Comfortable operating in a fast-paced, evolving environment
Leverage AI Tools and Agents: Demonstrates ability to use AI-powered tools, automation platforms, and digital assistants to improve speed, efficiency, and quality in communication development, content creation, research, summarization, and workflow execution
The role requires proficiency across communication, channel execution tools, and AI productivity tools including:
CCKM (Knowledge Management)
SharePoint
QuickBase
Care Tools; IMC (Interactive Mobile Coach), myCKC, Compass
AI-powered presentation and media tools;
Copilot, AT&T Assistant, Ask AT&T, and AI agents supporting content development and messaging refinement
Supervisor: No
Education/Experience: Bachelor’s degree (BS/BA) desired. 5+ years of related experience. Certification is required in some areas.
Our Lead Project/Program Mgmt earn between $118,800 - $178,200 USD annual. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.
Joining our team comes with amazing perks and benefits:
Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
Paid Parental Leave
Additional sick leave beyond what state and local law require may be available but is unprotected
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone
A career with us, a global leader in communications and technology, comes with big rewards. As part of our team, you’ll lead transformation surrounded by trailblazing industry leaders like you. You’ll be empowered to go above and beyond – making a difference through company-sponsored initiatives or connecting and networking through one of our many employee groups. And regardless of where you’re at in your career trajectory, you’ll be rewarded by the impact that comes with making a difference in the lives of millions. With AT&T, you’ll be a part of something greater, do incredible things and be rewarded with a chance to change the world.
Ready to close the deal on a career with AT&T? Apply today.
Weekly Hours:
40Time Type:
RegularLocation:
Dallas, TexasSalary Range:
$118,800.00 - $178,200.00It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.
Job ID R-110164 Date posted 05/21/2026
Benefits
Your needs? Met. Your wants? Considered. Take a look at our comprehensive benefits.
- Paid Time Off
- Tuition Assistance
- Medical and dental plans
- Discounts
- Training & Development
Our hiring process
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Assessments
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Interview
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