Lead Project/Program Manager
Dallas, Texas
Lead Project / Program Manager
(Customer Care Operations Support | Data & Analytics)
Overview
We’relooking for aLead Project / Program Managerto drive transformation across ourCustomer Care Operations Supportorganization.This is not a traditional PM role.You’lloperateat the intersection ofdata, business intelligence, and execution—partnering acrossOperations, Product, Data, and Technologyto turn insights into real, scalable outcomes.If you thrive in fast-moving environments,canbring clarity to ambiguity, and love turning data intoaction—this role is built for you.
WhatYou’llDo
Drive End-to-End Program Delivery
Lead complex, cross-functional initiatives from concept through execution—ensuring alignment to scope, timeline, budget, and business outcomes.
Turn Data into Action
Translate analytics and insights into clear strategies, prioritized roadmaps, and measurable business impact.
Lead Cross-Functional Execution
Act as the central connector across business and technical teams—aligning priorities, dependencies, and execution plans.
OptimizeCustomer Care Operations
Identify opportunities to improve CX, efficiency, and performance through analytics, automation, and scalable solutions.
Own Planning & Governance
Manage project intake, planning, resource allocation, reporting, and governance to ensure delivery excellence.
Manage Risk & Solve Problems
Proactivelyidentifyrisks, remove blockers, and drive resolution across stakeholders and teams.
Communicate at the Executive Level
Deliver clear, concise updates, insights, and recommendations to senior leadership.
Influence Without Authority
Lead through influence—aligning diverse stakeholders and mentoring teams to drive outcomes.
Top Must-Have Experience
Proven success leadinglarge-scale, cross-functional programswith measurable business impact
Strong ability totranslate strategy into execution(roadmaps, prioritization, delivery)
Experience working indata-driven environments(analytics, BI, operations, or CX)
Exceptionalstakeholder management and communication skills
Demonstrated ownership ofend-to-end delivery(risk, dependencies, governance, execution)
Ability tooperateinambiguous, fast-paced environmentsand drive clarity
Preferred Background
Experience supportingCustomer Care, Operations, or Customer Experience organizations
Exposure tobusiness intelligence, analytics, or automation initiatives
Familiarity withAgile, Waterfall, or hybrid delivery models
Track recordof influencingsenior leadership and cross-functional teams
Why This Role Stands Out
High-visibility role withdirect impact on customer experience and operational performance
Opportunity tolead transformation initiatives at scale
Work at the intersection ofdata, strategy, and execution
Partner withsenior leaders across the business
Minimum Qualifications
Bachelor’s degree (or equivalent experience)
~5+ years of experience inproject/program management, operations, or analytics-driven roles
Experience in e-Commerce, B2C, and Consumer/Customer focused companies is highly desirable.
Certifications (PMP, Agile, etc.) a plus
Bottom Line
Ifyou’reabusiness-minded program leaderwho can connectdata, strategy, and execution—and want to drive meaningful transformation—this is a high-impact opportunity.
Our Lead Project/Program Mgmt earns between $118,800 - $178,200 USD Annual. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.
Joining our team comes with amazing perks and benefits:
Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories,
AT&T internet (and fiber where available) and AT&T phone
If you’re ready to make an impact on our business and your career, bring your bold ideas to a world of possibility. Apply today!
Ready to join our team? Apply today!
This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.
Weekly Hours:
40Time Type:
RegularLocation:
Dallas, TexasSalary Range:
$118,800.00 - $178,200.00It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.
Job ID R-111429 Date posted 05/29/2026
Benefits
Your needs? Met. Your wants? Considered. Take a look at our comprehensive benefits.
- Paid Time Off
- Tuition Assistance
- Medical and dental plans
- Discounts
- Training & Development
Our hiring process
Apply Now
Confirm your qualifications align with the job requirements and submit your application.
Assessments
You may be required to complete one or more assessments, depending on the role.
Interview
Get ready to put your best foot forward! More than one interview may be necessary.
Conditional Job Offer
We’ll reach out to discuss a conditional job offer and the next steps to joining the team.
Background Check
Timing is important – complete the necessary actions to proceed with onboarding.
Welcome to the Team!
Congratulations! It’s time to experience #LifeAtATT.
Check your email (and SPAM) throughout the process for important messages and next steps.
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