Lead - ServiceNow Platform Architect
Bengaluru, India
Role: Lead – ServiceNow Platform Architect
Location: Bengaluru
Experience: 12+ years
Employment Type: Full-Time
Key Responsibilities
1. Architecture & Solution Design
- Define end-to-end architecture for ServiceNow platform ensuring scalability, performance, and maintainability
- Translate business requirements into technical architecture and solution blueprints
- Ensure adherence to enterprise architecture standards and best practices
2. Technical Leadership
- Provide architectural guidance to development, support, and integration teams
- Lead design reviews and architecture governance forums
- Provide technical Consultation on new business initiatives
- Leads Platform Upgrade and Clone activities.
- Mentor architects, developers, and engineers across teams
- Drive standardization and reusable design patterns across implementations
3. Platform Governance & Strategy
- Establish and enforce governance frameworks, design standards, and security controls
- Ensure compliance with data security, regulatory, and audit requirements
- Ensure the reliability, availability and performance of production platforms and applications.
- Automate operational tasks to improve efficiency and reduce manual effort.
4. Performance & Optimization
- Monitor platform health, performance metrics, and scalability
- Identify bottlenecks and drive optimization initiatives
- Ensure high availability and reliability of enterprise systems
5. Program & Stakeholder Collaboration
- Partner with business stakeholders, product owners, and leadership teams
- Drive solution alignment with business outcomes and operational goals
- Communicate architecture decisions and trade-offs to technical and non-technical stakeholders
6. Continuous Improvement & Innovation
- Stay updated with ServiceNow releases and emerging technologies
- Drive automation, AI adoption, and operational efficiency initiatives
- Identify opportunities for platform modernization and technical debt reduction
Required Skills & Experience
Experience
- 12+ years of overall IT experience
- 5+ years in ServiceNow architecture/design roles
- Experience working in enterprise-scale, multi-instance environments.
- Prior experience in telecom/media domain preferred
Technical Skills
- Strong expertise in ServiceNow platform architecture (ITSM, ITOM, CSM, etc.)
- Hands-on knowledge of:
- ServiceNow data model, workflows, and scripting
- Integrations (REST/SOAP APIs, MID Server)
- Knowledge of cloud architecture, microservices, and DevOps practices
Leadership & Operational Skills
- Proven experience working with large technical teams and cross-functional programs
- Strong architectural decision-making and governance experience
- Experience in high-availability and 24x7 support environments
Soft Skills
- Excellent stakeholder management and communication
- Strong problem-solving and analytical mindset
- Ability to influence and drive alignment across teams
Preferred Qualifications
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Implementation Specialist (CIS)
- ServiceNow Certified Application Architect (CAA) or Technical Architect (CTA) preferred
- ITIL Foundation Certification
Weekly Hours:
40Time Type:
RegularLocation:
IND:KA:Bengaluru / Innovator Building, Itpb, Whitefield Rd - Adm: Intl Tech Park, Innovator BldgIt is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.
Job ID R-114248 Date posted 07/01/2026
Benefits
Your needs? Met. Your wants? Considered. Take a look at our comprehensive benefits.
- Paid Time Off
- Tuition Assistance
- Medical and dental plans
- Discounts
- Training & Development
Our hiring process
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Confirm your qualifications align with the job requirements and submit your application.
Assessments
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Interview
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Conditional Job Offer
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