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Call Center Customer Service Representative

Richardson, Texas

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Customer Service

As a Customer Service Representative, you’ll be part of a team of professionals dedicated to assisting customers with billing issues, technical questions, or just providing general help regarding their service. You’ll accomplish all of this using various tools and systems, as well as through your research savvy and resolution skills.

Skills profile

Hold the phone — this will be huge. You’ll be the voice of a global company. What’s on the line? The chance to put your customer service skills to work and endless opportunities for your career.

You are

  • Calm under pressure
  • Have a solution-oriented mindset
  • Tech savvy and open to learning about new tech
  • A clear and effective communicator
  • Able to maintain a positive mindset
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You’re ready to

  • Attend paid training
  • Be flexible with schedule based on business demand
  • Up-sell AT&T products and services with enthusiasm and persuasion
  • Always put customers first
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You’ll bring

  • A willingness to develop your customer service/sales skills
  • Familiarity with Windows computers
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This position reports to our 2270 Lakeside Blvd, Floor 7, Richardson, TX 75082 location. If selected, you must be able to report to this work location.

If selected, you must be able to report to this location.

This is your opportunity to be the voice of AT&T – a global leader in communications and technology. As a member of our team, you’ll redefine customer service, creating meaningful connections with each customer. Every interaction is an opportunity to introduce the latest technology, services, and offers, helping our customers stay connected to what matters most. 

Pay Transparency:

Our Premier Service Consultants earn $20.16 hourly. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

How You’ll Make an Impact:

As a Premier Service Consultant specializing in customer acquisition, sales, service, and retention, you’ll be on the frontline providing solutions to prospective and existing customers to enhance their service experience, drive satisfaction, and foster loyalty. 

What Your Day-to-Day Will Look Like:

  • Handle customer interactions (calls, chats, emails) in a fast-paced environment. 
  • Identify upselling opportunities and close deals to reach your sales and commissions targets. 
  • Accurately resolve issues related to service, billing, payments, and collections. 
  • Explain bills and product features clearly. 
  • Troubleshoot basic problems and seek higher support if needed. 
  • Build customer confidence and loyalty by resolving issues. 
  • Support various customer inquiries, including technical issues. 
  • Work a flexible 40 hour per week schedule, which may include nights, weekends, and overtime. 
  • Paid training to set you up for success. 

Key expectations to succeed: 

  • Commissioned sales experience highly preferred 
  • Unwavering Customer Focus 
  • Strong Work Ethic 
  • Adaptability 
  • Problem-Solving Skills 
  • Attention to Details 

Joining our team comes with amazing perks and benefits:

  • Medical/Dental/Vision coverage 
  • 401(k) plan 
  • Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T home phone 
  • Tuition reimbursement program 
  • Paid Time off and holidays - Employees receive 1 week of paid time off (PTO) after 6 months and 2 weeks after the first year. There are at least 8 company-designated holidays, and additional PTO is provided based on the bargaining group to which you are hired. 
  • Paid Parental Leave 
  • Additional sick leave beyond what state and local law require may be available but is unprotected 
  • Adoption Reimbursement 
  • Disability Benefits (short term and long term) 
  • Life and Accidental Death Insurance 
  • Supplemental benefit programs: critical illness/accident hospital indemnity/group legal 
  • Employee Assistance Programs (EAP) 
  • Extensive employee wellness programs 

Weekly Hours:

40

Time Type:

Regular

Location:

Richardson, Texas

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.

Job ID R-102173 Date posted 02/24/2026

Workers have rights under federal employment laws.

Benefits

Your needs? Met. Your wants? Considered. Take a look at our comprehensive benefits.

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Financial Well-being

Let’s start with the big one: Your work gets rewarded with competitive compensation.

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Health & Wellness

You and your family get access to excellent medical, dental and vision plan options.

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Paid Time Off

Chill out with PTO that you can spend any way you want.

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Work-Life Balance

Working here comes with the work-life balance you deserve.

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Family Planning & Care

Working here comes with the work-life balance you deserve.

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AT&T Perks

Having perks that matter to you matters to us. That means offering discounts where it counts, like insurance for auto, home and pets.

See our benefits

Our hiring process

Apply Now

Confirm your qualifications align with the job requirements and submit your application.

Assessments

You may be required to complete one or more assessments, depending on the role.

Interview

Get ready to put your best foot forward! More than one interview may be necessary.

Conditional Job Offer

We’ll reach out to discuss a conditional job offer and the next steps to joining the team.

Background Check

Timing is important – complete the necessary actions to proceed with onboarding.

Welcome to the Team!

Congratulations! It’s time to experience #LifeAtATT.

Check your email (and SPAM) throughout the process for important messages and next steps.

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