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Associate Director-Credit/Collections

Orlando, Florida

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Credit & Collections

As a Representative in a Credit & Collections Call Center, you’ll provide top-notch customer service and find innovative solutions to keep our customers connected.

Skills profile

Hold the phone — this will be huge. You’ll be the voice of a global company. What’s on the line? The chance to put your customer service skills to work and endless opportunities for your career.

You are

  • Calm under pressure
  • Have a solution-oriented mindset
  • Tech savvy and open to learning about new tech
  • A clear and effective communicator
  • Able to maintain a positive mindset
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You’re ready to

  • Attend paid training
  • Be flexible with schedule based on business demand
  • Up-sell AT&T products and services with enthusiasm and persuasion
  • Always put customers first
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You’ll bring

  • A willingness to develop your customer service/sales skills
  • Familiarity with Windows computers
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This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.

At AT&T, we empower leaders to drive change in a fast evolving, connected world. Your strategic vision will help serve customers and transform lives through innovative solutions and impactful connections.

As an Associate Director-Credit/Collections your tasks may include, but are not limited to, the following:

  • Oversees operational aspects of the department, focusing on the day-to-day management of related initiatives.
  • This role is primarily concerned with the implementation and execution of strategies developed by higher management.
  • Leads entry-level and career-level staff within the organization.
  • Responsible for influencing decisions regarding the hiring, firing, disciplinary action, promotional activity, and pay decisions for subordinates.

Key Responsibilities:


• Credit Risk and Collections Management: Assess and monitor the creditworthiness of clients, approving or declining credit applications based on thorough analysis. Develop and execute effective collection strategies to minimize overdue accounts and bad debt.
• Stakeholder Collaboration and Reporting: Work closely with sales, finance, and other departments to ensure alignment and effective communication regarding credit policies. Prepare and present regular reports on credit and collections performance to senior management.
• Leadership and Management: Oversee and lead the credit and collections team, ensuring staff are well-trained, motivated, and working efficiently. Develop and implement strategies, policies, and procedures to optimize departmental performance.
• Training and Professional Development: Provide ongoing training and professional development opportunities for the credit and collections team to ensure continuous improvement.
• Other Duties as Assigned: Maintain high levels of customer service, ensure compliance with relevant laws, manage external agency relationships, and evaluate technology solutions to enhance efficiency, along with other duties as assigned.

Education:

  • Bachelor’s degree (BS/BA) desired.

Experience:

  • 5+ years of related experience.

Supervisor Role:

  • Yes

COMPENSATION OFFERED:

Our Associate Director-Credit/Collections earns between $106,100 - $159,100. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.  

Joining our team comes with amazing perks and benefits:

  • Medical/Dental/Vision coverage  
  • 401(k) plan  
  • Tuition reimbursement program  
  • Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)  
  • Paid Parental Leave  
  • Paid Caregiver Leave  
  • Additional sick leave beyond what state and local law require may be available but is unprotected  
  • Adoption Reimbursement  
  • Disability Benefits (short term and long term)  
  • Life and Accidental Death Insurance  
  • Supplemental benefit programs: critical illness/accident hospital indemnity/group legal  
  • Employee Assistance Programs (EAP)  
  • Extensive employee wellness programs  
  • Employee discounts up to 50% off on eligible AT&T mobility plans and accessories,
  • AT&T internet (and fiber where available) and AT&T phone

If you’re ready to make an impact on our business and your career, bring your bold ideas to a world of possibility.  Apply today!

Ready to join our team? Apply today!

Weekly Hours:

40

Time Type:

Regular

Location:

Orlando, Florida

Salary Range:

$106,100.00 - $159,100.00

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.

Job ID R-105200 Date posted 03/27/2026
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Workers have rights under federal employment laws.

Benefits

Your needs? Met. Your wants? Considered. Take a look at our comprehensive benefits.

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Financial Well-being

Let’s start with the big one: Your work gets rewarded with competitive compensation.

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Health & Wellness

You and your family get access to excellent medical, dental and vision plan options.

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Paid Time Off

Chill out with PTO that you can spend any way you want.

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Work-Life Balance

Working here comes with the work-life balance you deserve.

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Family Planning & Care

Working here comes with the work-life balance you deserve.

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AT&T Perks

Having perks that matter to you matters to us. That means offering discounts where it counts, like insurance for auto, home and pets.

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Our hiring process

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Confirm your qualifications align with the job requirements and submit your application.

Assessments

You may be required to complete one or more assessments, depending on the role.

Interview

Get ready to put your best foot forward! More than one interview may be necessary.

Conditional Job Offer

We’ll reach out to discuss a conditional job offer and the next steps to joining the team.

Background Check

Timing is important – complete the necessary actions to proceed with onboarding.

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