Sr Spec Inside Cust Success 1 WL
Dallas, Texas
Job Description:
“This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered”
What you’ll do:
The Sr Spec Inside Cust Success 1 WL serves in an Inside Sales capacity as a crucial part of the Sales/Account Team, specializing in retention, growth, and customer service for the Mid-Market Business customer base. Performance appraisal and compensation are based on achieving specific monthly KPIs or targets. Responsibilities include Customer Lifecycle Management and needs-based selling across the organization’s products and/or services to assigned accounts, with a specific focus on retention.
Successful candidates will join the Wireline Customer Success team under one of these job titles, determined by skills, qualifications, and experience:
Sr Spec Inside Cust Success 1 WL $48,300 - $72,500 + commissions with a total target compensation of $78,300 - $102,500
Senior Inside Cust Success 2 WL $55,900 - $83,900 + commissions with a total target compensation of $88,900 - $116,900.
Lead Inside Cust Success 3 WL $61700-$92500 + commission with a total target compensation of $101700-$132500.
- Retain assigned existing Wireline customers and maintain Wireline revenue while identifying and upselling opportunities to generate additional business.
- Deliver on key sales metrics and drive improvements in customer Net Promoter Score (NPS).
- Leads Management: manage a pipeline of leads focused on existing business accounts and maintain calling activity standards to ensure regular engagement with each customer.
- Drive module management & strategy for an assigned portfolio of customers.
- Secure renewal contracts, negotiate new agreements, and close deals directly with clients to sustain business relationships.
- Handle account escalations and maintain direct contact with customers to resolve issues.
- Design solutions tailored to customers’ strategic business priorities, requiring a deep understanding of both their business needs and the application of new technologies and products from the full portfolio.
- Identify emerging trends and customer requirements, leverage industry expertise, and apply consultative sales skills to close opportunities.
Office Requirements: Non-Exempt; A minimum of five days per week in-office presence is required. Roles are available only in the location(s) listed. No relocation is offered.
Qualifications:
- Bachelor’s degree (BS/BA) desired.
- Experience: 1–3 years of related experience.
- Knowledge of entire AT&T wireline complex product portfolio
- Supervisory: None.
Joining our team comes with amazing perks and benefits:
Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories,
AT&T internet (and fiber where available) and AT&T phone
Ready to join our sales team?
Apply today
Weekly Hours:
40Time Type:
RegularLocation:
Dallas, TexasIt is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.
Job ID R-86747 Date posted 12/09/2025
Benefits
Your needs? Met. Your wants? Considered. Take a look at our comprehensive benefits.
- Paid Time Off
- Tuition Assistance
- Medical and dental plans
- Discounts
- Training & Development
Our hiring process
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Confirm your qualifications align with the job requirements and submit your application.
Assessments
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Interview
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Conditional Job Offer
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Background Check
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