Lead Product Management & Development
Dallas, Texas
This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted.
Location: Dallas, TX
No relocation is offered.
Introduction
Build a more connected world by shaping how technology, operations, and customer experience come together. At AT&T, we’re transforming the way we deliver wireline services—simplifying workflows, modernizing platforms, and creating better outcomes for our customers and teams. As part of our transformation journey, you’ll help turn complexity into clarity and ideas into scalable solutions that move the business forward.
Job overview
In this role, you’ll lead cross-functional product management and development efforts that support wireline transformation across care operations, back-office systems, and service delivery. You’ll translate business needs into actionable solutions, drive operational improvements, and partner across teams to deliver enhancements that reduce fallout, improve execution accuracy, and elevate the customer experience. Your work will directly influence service readiness, operational performance, and the success of large-scale transformation initiatives.
What you’ll do
- Lead end-to-end product management efforts supporting wireline transformation initiatives across care, service delivery, and back-office operations
- Serve as a key liaison across operations, care, sales, service support, and technical development teams to prioritize work, align stakeholders, and deliver business-critical enhancements
- Own intake, governance, and prioritization of work requests, including back-office interface improvements and workflow optimization
- Translate business and operational needs into clear requirements, user stories, acceptance criteria, and implementation plans
- Partner with care and channel support teams to address operational initiatives, escalations, and out-of-pattern service issues
- Support strategic transformation programs by enabling platform enhancements, validating new capabilities, and ensuring operational readiness for pilots and releases
What you’ll need
- Product lifecycle management experience from concept through launch, sustainment, and end-of-life
- Ability to define and document business and technical requirements, including user stories and acceptance criteria
- Experience developing and maintaining product roadmaps, service guides, documentation, and performance analysis
- Knowledge of operational workflows, back-office systems, and service delivery processes
- Strong ability to troubleshoot complex service scenarios and identify root causes affecting order flow and execution
- Experience coordinating cross-functional teams to deliver technical and process improvements
What you’ll bring
- Bachelor’s degree (BS/BA) desired
- Five or more years of related product management, operations, or transformation experience
- Certification required in some areas, as applicable
- Proven ability to lead complex initiatives with strategic autonomy and influence across senior stakeholders
- Experience mentoring or guiding less-experienced professionals on projects and initiatives
Our Lead Product Management & Develop earns between $143,800 - $215,800 USD Annual. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.
Joining our team comes with amazing perks and benefits:
- Medical/Dental/Vision coverage
- 401(k) plan
- Tuition reimbursement program
- Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
- Paid Parental Leave
- Paid Caregiver Leave
- Additional sick leave beyond what state and local law require may be available but is unprotected
- Adoption Reimbursement
- Disability Benefits (short term and long term)
- Life and Accidental Death Insurance
- Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
- Employee Assistance Programs (EAP)
- Extensive employee wellness programs
- Employee discounts up to 50% off on eligible AT&T mobility plans and accessories,
- AT&T internet (and fiber where available) and AT&T phone
Our culture
At AT&T, we empower leaders to drive change in a fast-evolving, connected world. You’ll work alongside teams that value collaboration, accountability, and innovation—where your ideas help transform operations and improve how customers experience our services. This role is based in Dallas, Texas and requires in-office presence five days per week.
If you’re ready to make a measurable impact and help shape the future of wireline service delivery, bring your bold thinking to AT&T and build what’s next.
Ready to join our team? Apply today!
Weekly Hours:
40Time Type:
RegularLocation:
Dallas, TexasSalary Range:
$143,800.00 - $215,800.00It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.
Job ID R-108153 Date posted 04/27/2026
Benefits
Your needs? Met. Your wants? Considered. Take a look at our comprehensive benefits.
- Paid Time Off
- Tuition Assistance
- Medical and dental plans
- Discounts
- Training & Development
Our hiring process
Apply Now
Confirm your qualifications align with the job requirements and submit your application.
Assessments
You may be required to complete one or more assessments, depending on the role.
Interview
Get ready to put your best foot forward! More than one interview may be necessary.
Conditional Job Offer
We’ll reach out to discuss a conditional job offer and the next steps to joining the team.
Background Check
Timing is important – complete the necessary actions to proceed with onboarding.
Welcome to the Team!
Congratulations! It’s time to experience #LifeAtATT.
Check your email (and SPAM) throughout the process for important messages and next steps.
Join our talent network
Didn’t find what you were looking for here? Sign up for our job alerts and get the latest AT&T news.