Associate Director-Business Operations
Dallas, Texas
This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.
About the Role:
In this role, you will operate the engine that ensures partners are paid accurately, efficiently, and on time. You will manage the end-to-end partner payment process, resolving inquiries, validating incentive eligibility, and maintaining financial accuracy across all payment workflows. You will continuously improve payment processes and systems, identify automation opportunities and simplify partner interactions. You will also manage offshore incentive inquiry teams, ensuring fast resolution, high quality, and predictable service levels. Through strong operational execution and stakeholder collaboration, you will enhance partner trust, reduce friction, and strengthen the effectiveness of our incentive and payment framework.
Responsibilities:
- Manage the full lifecycle of partner payment processes, ensuring accuracy, timeliness, and compliance
- Oversee commission validation, claims processing, and payment reconciliation activities
- Identify process gaps and drive improvements across tools, systems, and workflows
- Partner with operations, finance, and engineering teams to enhance automation and reduce manual effort
- Manage offshore incentive inquiry resources, ensuring consistent service levels and efficient ticket resolution
- Maintain documentation, Standard Operating Procedure, and knowledge bases to streamline payment operations
- Track and report partner payment performance, risks, and root cause patterns to leadership
- Design and implement improvements that simplify the partner payment experience
- Collaborate with cross functional teams to resolve escalations and ensure issue ownership
- Analyze payment trends to proactively identify issues and recommend systemic fixes
- Create communication for internal team supporting solution providers and external team to maintain awareness of compensation challenges and progress
Who You Are:
You are an operations focused problem solver who thrives in fast paced environments where accuracy, process excellence, and partner trust matter. You bring discipline to operational workflows, enjoy optimizing processes, and excel at managing both internal stakeholders and offshore teams. You’re detail oriented, analytical, and committed to delivering a frictionless partner experience.
Primary Goals
- Ontime & Accurate Partner Payout
- Partner Payout Process Improvement
- Partner Payout Cost Reduction
Experiences
- Experience in payment operations, incentives, partner programs, or financial operations
- Strong understanding of incentive payout workflows and validation processes
- Skilled at process improvement, workflow optimization, and operational standardization
- Ability to lead offshore teams or vendor‑managed resources
- Strong analytical skills with experience using data to identify issues and improvements
- Effective communicator with strong stakeholder‑management abilities
- Highly organized with strong attention to detail and accuracy
- Able to manage escalations and deliver fast, effective resolutions
- Familiarity commission and commission adjacent tools
- Passion for creating operational clarity and improving partner experiences
Capabilities - Lead
- Experienced professional recognized as an expert able to solve complex issues.
- Exercises strategic autonomy in directing large‑scale, complex projects.
- Shapes and guides executive decisions through strong strategic insight.
- Mentors emerging talent, shapes and executes multi‑year strategic plans, and serves as a key collaborator with senior leaders across the organization.
Education/Experience: Bachelor’s degree (BS/BA) desired. 5+ years of related experience.
Our Associate Director-Business Operations earns between $143,800 - $215,800.USD Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, an education/training.
Joining our team comes with amazing perks and benefits
Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: 8critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories,
AT&T internet (and fiber where available) and AT&T phone
If you’re ready to make an impact on our business and your career, bring your bold ideas to a world of possibility.
Apply today!
Weekly Hours:
40Time Type:
RegularLocation:
Dallas, TexasSalary Range:
$143,800.00 - $215,800.00It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.
Job ID R-107837 Date posted 04/22/2026
Benefits
Your needs? Met. Your wants? Considered. Take a look at our comprehensive benefits.
- Paid Time Off
- Tuition Assistance
- Medical and dental plans
- Discounts
- Training & Development
Our hiring process
Apply Now
Confirm your qualifications align with the job requirements and submit your application.
Assessments
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Interview
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Conditional Job Offer
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Background Check
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