Associate Director, IT Supply Chain, Logistics & Operations (Government)
Columbia, Maryland
This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted.
The Associate Director of Supply Chain, Logistics & Operations Management leads end-to-end supply chain execution, logistics strategy, and operational performance management to ensure reliable product availability, cost efficiency, and strong service levels. This role owns key logistics operations (inbound/outbound supply transactions, warehousing, distribution), drives continuous improvement, and partners cross-functionally with Configuration Management, Forecasting, Service Delivery, and Business Management to deliver operational and financial outcomes.
Job Duties/Responsibilities:
Supply Chain, Logistics & Operations Leadership
- Lead logistics and operations strategy across transportation, warehousing, distribution, and execution processes to meet service, cost, and quality targets.
- Build and manage operating rhythms (daily/weekly/monthly performance reviews, exception management, escalation paths).
- Translate business goals into actionable supply chain and operations programs, implementation roadmaps, and execution plans.
- Establish operational governance, including KPI definitions, dashboards, standard reporting, and leadership targets
Operations Management (Added)
- Own day-to-day operational performance for IT supply chain and logistics activities, ensuring consistent execution against SLAs and business priorities.
- Develop, document, and enforce standard operating procedures (SOPs), controls, and workflows across teams and vendors.
- Lead incident/issue management for supply and logistics constraints (e.g., shortages, delays, damaged goods), including root-cause analysis and corrective/preventive actions (CAPA).
- Coordinate cross-functional execution for launches, migrations, refresh cycles, and surge events; ensure readiness plans and runbooks are in place.
- Drive operational compliance (audit readiness, asset handling requirements, security practices, chain-of-custody as applicable).
Transportation & Distribution Management
- Oversee inbound and outbound supply transactions to meet business goals efficiently.
- Establish and monitor OTIF (On-Time In-Full) performance and delivery lead times.
- Develop contingency plans for disruptions (capacity constraints, weather events, port delays).
Warehouse / 3PL Operations
- Manage warehouse network performance, including receiving, storage, picking/packing, shipping, and inventory accuracy.
- Own 3PL selection, onboarding, governance, and performance management (SLAs, KPIs, scorecards, QBRs).
- Drive safety, compliance, and operational best practices across sites.
Inventory & Service Level Optimization
- Partner with Planning to align inventory targets (safety stock, reorder points) with service level commitments.
- Reduce shrink, obsolescence, and excess/aged inventory through root-cause analysis and corrective actions.
- Improve forecast-to-fulfillment performance through stronger controls and data-driven decisions.
Process Improvement & Systems
- Lead Lean/Six Sigma-style continuous improvement initiatives to reduce cost-to-serve and cycle times.
- Enhance visibility and execution through WMS/TMS/ERP improvements, reporting automation, and master data governance.
- Implement standard operating procedures and training to ensure consistent execution.
Financial & Vendor Management
- Own logistics forecasting; identify and deliver savings initiatives and productivity gains.
- Track and report cost savings initiatives and revenue generation.
People Management
- Lead and develop a team of logistics/supply chain/operations professionals; set clear goals and performance expectations.
- Create scalable org structures and succession plans to support growth.
Required Clearance:
TS/SCI with poly (#tssci) (#polygraph)
Required Qualifications:
- Bachelor’s degree (any field) plus 3+ years of experience in Operations, Process Improvement, Supply Chain, Logistics, or Asset Management; or
- Associate’s degree plus 5+ years of experience in Operations, Process Improvement, Supply Chain, Logistics, or Asset Management; or
- High school diploma/GED plus 10+ years of progressive experience in Operations, Process Improvement, Supply Chain, Logistics, or Asset Management.
- Strong knowledge of transportation, warehousing, inventory management, distribution network design/operations, and customer service.
- Demonstrated ability to lead cross-functional initiatives and deliver measurable operational and financial results.
- Strong IMS and database management skills.
Preferred Experience / Knowledge
- Multi-site distribution operations and network optimization.
- IC Client policy and regulations.
- IC Community managed service contracts.
- ServiceNow.
Core Competencies
- Strategic thinking with strong execution discipline
- Data-driven decision-making and KPI management
- Stakeholder management and communication
- Continuous improvement mindset
- Change leadership and team development
Key Performance Indicators (KPIs)
- SLA achievement
- Organizational clarity
- Technical competence
- Inventory accuracy; shrink/obsolescence
Our Associate Director, IT Supply Chain, Logistics & Operations earn between $98,100 - $150,000. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.
Joining our team comes with amazing perks and benefits:
- Medical/Dental/Vision coverage
- 401(k) plan
- Tuition reimbursement program
- Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
- Paid Parental Leave
- Paid Caregiver Leave
- Additional sick leave beyond what state and local law require may be available but is unprotected
- Adoption Reimbursement
- Disability Benefits (short term and long term)
- Life and Accidental Death Insurance
- Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
- Employee Assistance Programs (EAP)
- Extensive employee wellness programs
- Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone
Weekly Hours:
40Time Type:
RegularLocation:
Columbia, MarylandSalary Range:
$98,100.00 - $228,600.00It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.
Job ID R-105412 Date posted 03/31/2026
Benefits
Your needs? Met. Your wants? Considered. Take a look at our comprehensive benefits.
- Paid Time Off
- Tuition Assistance
- Medical and dental plans
- Discounts
- Training & Development
Our hiring process
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