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Service Assurance & Project Support Specialist

Brno, Czech Republic

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Technology Support

As a Representative in a Technology Support Call Center, you’ll know your way around the technical landscape. Get ready to deliver best-in-class service while helping customers get the most out of the technology they love.

Skills profile

Hold the phone — this will be huge. You’ll be the voice of a global company. What’s on the line? The chance to put your customer service skills to work and endless opportunities for your career.

You are

  • Calm under pressure
  • Have a solution-oriented mindset
  • Tech savvy and open to learning about new tech
  • A clear and effective communicator
  • Able to maintain a positive mindset
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You’re ready to

  • Attend paid training
  • Be flexible with schedule based on business demand
  • Up-sell AT&T products and services with enthusiasm and persuasion
  • Always put customers first
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You’ll bring

  • A willingness to develop your customer service/sales skills
  • Familiarity with Windows computers
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About the Role:
Join our team as a Service Assurance & Project Support Specialist! In this entry-level role, you will help maintain high service assurance standards and elevate client satisfaction by supporting the successful execution of projects. You’ll play a key role in ensuring alignment with scope, schedule, and resource coordination, while following industry best practices.

Key Responsibilities:

  • Documentation & Standards: Record issues, enforce standards, and advise development teams on compliance.

  • Process Improvement & Quality Management: Review deliverables, ensure adherence to quality standards, and proactively address issues or risks.

  • Project Management: Assist with projects from start to finish, ensuring timely delivery within budget and according to specifications.

  • Communication: Maintain open and regular communication with stakeholders and internal clients, providing project updates, facilitating meetings, and managing expectations.

  • Additional Support: Take part in tasks related to data analysis, reporting, and team collaboration.

What You'll Bring:

  • 2+ years of relevant experience in service assurance, operational background, or a related field.

  • Strong organizational, documentation, analytical and project management skills.

  • Ability to follow established procedures and apply company policies to routine tasks.

  • Solid communication and teamwork abilities.

  • English language skills at B2 level or higher

  • Detail-oriented and proactive in identifying and resolving problems.

  • Proficiency in Microsoft Office, especially PowerPoint and Excel

  • Bachelor’s degree (BS/BA) preferred.

  • Experience with project management and tracking tools (e.g., MS Project, Jira, Trello, Asana) is a plus

Why Join Us?

You’ll work in a supportive team environment, contributing to project success and client satisfaction. This is an excellent opportunity for early-career professionals eager to develop practical skills and grow in service assurance and project management.

Location: Brno, Czech Republic

Working Time: US shift (1:00 pm - 10:00 pm)

Current Work Model: 3 days per week in the office

Salary Range: 48 000 - 73 000 CZK gross a month. The actual salary is based on skills, experience and knowledge.

Ready to use your operational and technical skills where they truly matter? Apply now!

Weekly Hours:

40

Time Type:

Regular

Location:

Brno, Czechia

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.

Job ID R-98799 Date posted 02/13/2026

Workers have rights under federal employment laws.

Benefits

Your needs? Met. Your wants? Considered. Take a look at our comprehensive benefits.

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Financial Well-being

Let’s start with the big one: Your work gets rewarded with competitive compensation.

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Health & Wellness

You and your family get access to excellent medical, dental and vision plan options.

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Paid Time Off

Chill out with PTO that you can spend any way you want.

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Work-Life Balance

Working here comes with the work-life balance you deserve.

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Family Planning & Care

Working here comes with the work-life balance you deserve.

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AT&T Perks

Having perks that matter to you matters to us. That means offering discounts where it counts, like insurance for auto, home and pets.

See our benefits

Our hiring process

Apply Now

Confirm your qualifications align with the job requirements and submit your application.

Assessments

You may be required to complete one or more assessments, depending on the role.

Interview

Get ready to put your best foot forward! More than one interview may be necessary.

Conditional Job Offer

We’ll reach out to discuss a conditional job offer and the next steps to joining the team.

Background Check

Timing is important – complete the necessary actions to proceed with onboarding.

Welcome to the Team!

Congratulations! It’s time to experience #LifeAtATT.

Check your email (and SPAM) throughout the process for important messages and next steps.

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