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Credit & Collections Manager

Bratislava, Slovakia

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Credit & Collections

As a Representative in a Credit & Collections Call Center, you’ll provide top-notch customer service and find innovative solutions to keep our customers connected.

Skills profile

Hold the phone — this will be huge. You’ll be the voice of a global company. What’s on the line? The chance to put your customer service skills to work and endless opportunities for your career.

You are

  • Calm under pressure
  • Have a solution-oriented mindset
  • Tech savvy and open to learning about new tech
  • A clear and effective communicator
  • Able to maintain a positive mindset
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You’re ready to

  • Attend paid training
  • Be flexible with schedule based on business demand
  • Up-sell AT&T products and services with enthusiasm and persuasion
  • Always put customers first
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You’ll bring

  • A willingness to develop your customer service/sales skills
  • Familiarity with Windows computers
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Job Description:

The Credit & Collections Manager is responsible for supervising the activities of credit approval and credit collection. You will manage the investigation of new customers, granting credit, extending credit lines and the collection of outstanding customer balances. Your responsibility will be to drive the creation of credit and collection procedures and associated resource planning. 

You will direct and monitor customer interaction to enable maximum productivity of collection while maintaining customer satisfaction. One of your tasks will be also to oversee risk analysis and application of security treatment of high-risk customers. You will interact with external suppliers (credit bureaus, customer provided banking references, income statements, collection agencies, billing agents, etc.) to maximize liquidation rates, ensure productivity targets are measured/achieved and appropriate corrective action is deployed.


What you’ll do:

  • Recommend credit limits, handle special credit arrangements, and problem collection accounts.

  • Oversee and lead analysis of accounts receivable, aging of accounts to determine overdue accounts, and application of collection procedures.

  • Perform all personnel management activities for subordinates including recruitment, training, performance evaluation and salary management; encourage professional development through job assignments and training.

  • Influence decisions regarding the hiring, firing, disciplinary action, promotional activity, and pay decisions for subordinates.

What you’ll bring:

  • Strong communication, problem solving, decision-making and negotiating skills

  • Ability to work autonomously and have a high energy level to motivate a team

  • Ability to plan/organize work activities and influence/persuade others

  • Knowledge of Word, Excel, Access, PowerPoint, and Outlook

Desired Qualifications:

  • Two or more years of a supervisory experience

  • Bachelor's degree in business or related field

  • Knowledge of AT&T Advertising Solutions' collection practices and policies, sales environment and procedures, and credit policy is advantage

What do we offer:

  • Annual bonus every March

  • Meal allowance: €4 per day worked, with choice of meal card or cash

  • Life, Disability, and Critical Illness Insurance: Available from your first day

  • Cafeteria benefit: €50 every quarter, plus something special for Christmas

  • Special occasions bonus: €500 for marriage, childbirth, or retirement (after 3 months)

  • Medical plan: Access to ProCare clinics provided by AT&T (after 1 year)

  • Pension contributions: AT&T adds 3% to your 3rd pillar if you contribute at least 1.5% (after 1 year)

  • Paid maternity and parental leave: Plus a 25% salary top-up during leave (after 1 year)

  • Sick leave support: Up to 100% salary for up to 30 days a year (after 1 year)

  • Recreation contribution: 55% of your eligible expenses covered, up to €500/year (after 2 years)

  • Loyalty rewards: Recognition and rewards every 5 years of service

  • Employee referral program: €500 for referring a successful candidate

  • Employee Assistance Program: Free psychological, legal, and financial counseling

  • Learning & development: Access to corporate learning and training programs

  • Corporate events & perks: Summer family days, Christmas party, and free workplace massages

Location: Aupark Tower, Bratislava, Slovakia
Contract: Permanent
Working hours: US shifts (approx. 2.00pm-10.30pm CET)
Workplace designation: Office

Salary from 3 250 EUR to 4 800 EUR Brutto per month. Actual salary depends on skills, knowledge and experience.

Your future is calling. Apply today! 

Weekly Hours:

40

Time Type:

Regular

Location:

Bratislava, Slovakia

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.

Job ID R-100342 Date posted 02/06/2026
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Workers have rights under federal employment laws.

Benefits

Your needs? Met. Your wants? Considered. Take a look at our comprehensive benefits.

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Financial Well-being

Let’s start with the big one: Your work gets rewarded with competitive compensation.

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Health & Wellness

You and your family get access to excellent medical, dental and vision plan options.

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Paid Time Off

Chill out with PTO that you can spend any way you want.

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Work-Life Balance

Working here comes with the work-life balance you deserve.

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Family Planning & Care

Working here comes with the work-life balance you deserve.

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AT&T Perks

Having perks that matter to you matters to us. That means offering discounts where it counts, like insurance for auto, home and pets.

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Our hiring process

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Confirm your qualifications align with the job requirements and submit your application.

Assessments

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Interview

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Conditional Job Offer

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Background Check

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