Lead Network Technology Support
Plano, Texas
Job Description:
This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.
Job Summary:
This position is for a person who has System Administrator knowledge and can manage OSS/EMS systems, in a Tiered support structure. This is a Tier 2 position, where the candidate will have to work in an on-call rotation through weeks and evenings from time to time.
Roles and Responsibilities:
Support all EMS’s and OSS’s in AT&T from current Mobility Ericsson ENM platforms, both current production systems and upcoming cloud instances, to the Nokia Net Act systems, current production and Cloud Band systems. All Cisco EMS’s, ePNM, Prime and Acuitas systems. We also support legacy systems supporting firewalls, routing and fiber networks.
Primary / Mandatory skills: System Administrator skills, knowledge of UNIX, Linux, Kubernetes, Docker Operating systems, as well as knowledge of server hardware configurations and able to work through the replacement of defective parts.
Secondary / Desired skills: A MUST, is being able to work with your team in a cohesive working environment. You need to be able to share your knowledge, as well as be able to receive knowledge, learn, listen and absorb what you learn from your co-workers. Your dedication and commitment will ensure support and respect from your teammates.
Additional information: You will be required to become part of an on-call rotation for 1 week at a time. This will most likely be every 10 weeks after you become up to speed with the applications you support.
Education Qualification: Bachelor’s degree (BS/BA) desired. 5+ years of related experience. Certification is required in some areas.
Certifications: Please provide all vendor certifications.
Our Lead Network Technology Support, earns between $130,700- $196,100 USD Annual, Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.
Supervisor:
No
Joining our team comes with amazing perks and benefits:
Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories,
AT&T internet (and fiber where available) and AT&T phone.
#LI-Onsite – Full-time office role-
Ready to join our team? Apply today!
Weekly Hours:
40Time Type:
RegularLocation:
Plano, TexasSalary Range:
$116,700.00 - $196,100.00It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.
Job ID R-97196 Date posted 01/16/2026
Benefits
Your needs? Met. Your wants? Considered. Take a look at our comprehensive benefits.
- Paid Time Off
- Tuition Assistance
- Medical and dental plans
- Discounts
- Training & Development
Our hiring process
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Assessments
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Interview
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