Manager-Network Services
Wendell, North Carolina
Job Description:
This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.
AT&T will not hire any applicants for this position who require employer sponsorship now or in the future.
Join AT&T and help shape the future of communications and technology that connect the world. We value innovators who seek to explore the unknown and challenge the status quo. Bring your bold ideas and fearless spirit to redefine connectivity and transform how people share stories and experiences. At AT&T, you won’t just imagine the future—you’ll build it.
What you’ll do:
Supervision and management of team of employees, including:
Leading regular huddles to discuss and direct assignments
Overseeing the flow and distribution of inventory and supplies
Working with dispatch in apportioning work orders amongst crew
Ensuring allocation of work; maintaining technician work schedules
Attendance management
Maintaining and reviewing records used to supervise employees, such as work order close out narratives, key metric reports, and time entries
Identifying potential issues and missed customer- services opportunities from prior days’ work
Providing feedback, training, and coaching to employees; ensuring employees exhibit care and proper handling of hardware
Evaluating and appraising employee performance
Recommending promotions for high-performing employees and discipline for employees who fail to meet expectations
Interviewing, and gauging the skill level of, potential hires and transfers
Handling employee grievances consistent with the collective bargaining agreement at the step one level
Identifying and removing roadblocks to safety and efficient performance by employees
Conducting in-field safety and quality inspections to ensure employees are performing work properly and safely
Act as single point of contact for virtually all customer escalations. Resolve customer complaints on behalf of company
Required Experience:
3-5 years of network related technical experience
Desired Education:
High school diploma, GED or equivalent related network experience; Technical degree preferred
Supervisory: Yes
Environmental Requirements:
This position may be responsible for contributing to AT&T compliance with environmental laws and regulations as applicable to its job function. This may include, but is not limited to, work related to fuel tanks, emergency and stand- by generators, boilers, hazardous waste, hazardous materials, batteries, manholes and vaults, water wells, linear and other construction projects, water discharge, or air emissions.
Our Manager-Network Services, earns between $85,700 - $128,500 annually. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.
Joining our team comes with amazing perks and benefits:
Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories,
AT&T internet (and fiber where available) and AT&T phone
Ready to join our team? Apply today
#LI-Onsite – Full-time office role
Weekly Hours:
40Time Type:
RegularLocation:
Wendell, North CarolinaSalary Range:
$85,700.00 - $128,500.00It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.
Job ID R-78859 Date posted 08/19/2025
Benefits
Your needs? Met. Your wants? Considered. Take a look at our comprehensive benefits.
- Paid Time Off
- Tuition Assistance
- Insurance Options
- Discounts
- Training & Development
Our hiring process
Apply Now
Confirm your qualifications align with the job requirements and submit your application.
Assessments
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Interview
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Conditional Job Offer
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Background Check
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