Skip to main content
Answer the call for a better future

Call Center Manager - Business Care & Sales

Naucalpan de Juárez, Mexico

Before you apply

Check each circle to confirm you meet the program requirements.

Apply now

Sales

As a Representative in a Sales Call Center, you’ll take the lead at the front-line of our company by identifying sales opportunities and offering customized solutions. All while providing excellent service for millions of customers.

Skills profile

Hold the phone — this will be huge. You’ll be the voice of a global company. What’s on the line? The chance to put your customer service skills to work and endless opportunities for your career.

You are

  • Calm under pressure
  • Have a solution-oriented mindset
  • Tech savvy and open to learning about new tech
  • A clear and effective communicator
  • Able to maintain a positive mindset
Smiling adult working

You’re ready to

  • Attend 6-8 weeks worth of training
  • Be flexible with schedule based on business demand
  • Up-sell AT&T products and services with enthusiasm and persuasion
  • Always put customers first
Smiling adult working

You’ll bring

  • A willingness to develop your customer service/sales skills
  • Familiarity with Windows computers
Smiling adult working

Job Description:

At AT&T, we empower leaders to drive change in a rapidly evolving, connected world. Your strategic vision will help us serve customers and transform lives through innovative solutions and meaningful connections.

AT&T is seeking a Call Center Manager, Business Care & Sales based in Mexico City. In this role, you will lead a team of Customer Advocates dedicated to building strong customer relationships and delivering an exceptional buying experience through effective sales techniques and outstanding service. You will be responsible for meeting sales targets and customer care commitments, ensuring issues are resolved with professionalism and efficiency in a single interaction.

What you will do:

  • Lead a team of Customer Advocates who utilize effective sales techniques to foster positive customer relationships and enhance the buying experience.
  • Achieve or exceed sales objectives and customer care commitments.
  • Interact with customers, demonstrating the highest degree of courtesy and professionalism to resolve issues efficiently (First Contact Resolution).
  • Leverage various tools and technologies to provide seamless support to both external and internal customers.
  • Stay current on new and evolving tools and technology used and sold by AT&T.
  • Serve as a Trusted Advisor, supporting customers on products, services, billing, orders, complaints, and other requests.
  • Advocate for international customers.
  • Recommend and sell a variety of AT&T products and services to meet customer needs.
  • Partner with application and solution providers/vendors to promote and provide wireless and wireline voice and data services via partner channels.
  • Implement assessment tools and techniques to evaluate candidates’ skills, competencies, and cultural fit, and make final hiring decisions in collaboration with senior management and department heads.

What you will bring:

  • Develop agents to successfully promote and sell wireline and wireless solutions/applications, including AT&T data services.
  • Provide coaching and development to agents, peers, QA, and trainers to address gaps identified during call monitoring.
  • Support dealers by analyzing processes and resolving challenges that may impact business success.
  • Collaborate in briefing meetings, create and deliver training materials, coordinate activities to meet sales objectives, and provide status and custom reports to peers and senior management.
  • Manage issues cross-functionally to resolution and determine when to involve internal support resources for partners, dealers, or vendors.
  • Develop structured business planning, partner funnel and forecasting, product and system training, and operational support.
  • Work independently or as part of a team-selling environment.

What you’ll need:

  • Education: High school diploma required; bachelor’s degree preferred.
  • Experience: Proven track record coaching inside sales teams and achieving sales targets in both wired and wireless environments.
  • Customer Experience: Demonstrated success in meeting or exceeding customer experience metrics.
  • Language: Fully bilingual—must speak, read, and write fluently in both Spanish and English.
  • Location: This position requires office presence a minimum of 5 days per week and is available only in the posted location(s). No relocation is offered.

Ability to train/work 40 hours per week in a 5-day shift during operation hours Monday to Saturday from 7:00 am to 7:00 pm (considering Daylight Saving Time & Holidays)

Joining Our Team Comes with Amazing Perks and Benefits:

  • Life Insurance
  • Major Medical Expenses
  • Monthly Grocery Vouchers: MXN $3,146
  • Monthly Restaurant Vouchers: MXN $2,517
  • Savings Fund
  • 30 days of Christmas Bonus
  • Employee discounts up to 50% off on eligible AT&T mobility plans and accessories.

Your future is calling. Apply today!

Weekly Hours:

40

Time Type:

Regular

Location:

Naucalpan De Juarez, Estado de Mexico, Mexico

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.

Job ID R-82171 Date posted 09/08/2025

Workers have rights under federal employment laws.

Benefits

Your needs? Met. Your wants? Considered. Take a look at our comprehensive benefits.

Icon Piggyback

Financial Well-being

Let’s start with the big one: Your work gets rewarded with competitive compensation.

Icon Heartrate

Health & Wellness

You and your family get access to excellent medical, dental and vision insurance options.

Icon Clock

Paid Time Off

Chill out with PTO that you can spend any way you want.

Icon Smiling Face

Work-Life Balance

Working here comes with the work-life balance you deserve.

Icon Baby Carriage

Family Planning & Care

Working here comes with the work-life balance you deserve.

Icon Dollar Sign

AT&T Perks

Having perks that matter to you matters to us. That means offering discounts where it counts, like insurance for auto, home and pets.

See our benefits

Our hiring process

Apply Now

Confirm your qualifications align with the job requirements and submit your application.

Assessments

You may be required to complete one or more assessments, depending on the role.

Interview

Get ready to put your best foot forward! More than one interview may be necessary.

Conditional Job Offer

We’ll reach out to discuss a conditional job offer and the next steps to joining the team.

Background Check

Timing is important – complete the necessary actions to proceed with onboarding.

Welcome to the Team!

Congratulations! It’s time to experience #LifeAtATT.

Check your email (and SPAM) throughout the process for important messages and next steps.

Related content

Connect today

Didn’t find what you were looking for here? Sign up for our job alerts so we can connect and share the latest.

Sign up for the Talent Network

Don't Miss Out

Join our Talent Network to be the first to know about new job openings, special announcements and behind-the-scenes information.

Skip, I’d rather go straight to the application

AT&T Info and Alerts. Max 12 messages/month Privacy Policy. You may opt-out at anytime by sending STOP to short code 20013. Msg & data rates may apply.

By submitting your information, you acknowledge that you have read our privacy policy and consent to receive email communication from AT&T for our U.S. Talent Network.