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Call Center Bilingual Collections Representative (English/Spanish) - Hybrid

Miami, Florida

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Credit & Collections

As a Representative in a Credit & Collections Call Center, you’ll provide top-notch customer service and find innovative solutions to keep our customers connected.

Skills profile

Hold the phone — this will be huge. You’ll be the voice of a global company. What’s on the line? The chance to put your customer service skills to work and endless opportunities for your career.

You are

  • Calm under pressure
  • Have a solution-oriented mindset
  • Tech savvy and open to learning about new tech
  • A clear and effective communicator
  • Able to maintain a positive mindset
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You’re ready to

  • Attend paid training
  • Be flexible with schedule based on business demand
  • Up-sell AT&T products and services with enthusiasm and persuasion
  • Always put customers first
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You’ll bring

  • A willingness to develop your customer service/sales skills
  • Familiarity with Windows computers
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Job Description:

Call Center Bilingual Sales Representative (English/Spanish) - Hybrid

Don't miss this opportunity to jumpstart your career!

Come interview with us in-person at our upcoming open recruiting session in the Miami, FL area on Thursday, January 8th, 2026

Come ready to meet the AT&T Management Team and learn all about a career with #LifeAtATT!

**For the candidate who complete the job application and pass the online assessment, you will have the opportunity to schedule an interview with the hiring team that will take place in-person event. **

Join us at our AT&T Call Center:

600 NW 79th Ave, Miami, FL 33126​

Date: Thursday, January 8th, 2026.

Time: 10:00am -4:00pm

This full-time fluent Bilingual (English/Spanish) position requires being able to hold a conversation both in English and Spanish.


This hybrid-remote position reports to our 600 NW 79th Ave, Miami, FL 33126​ location; if selected, you must be able to report to this location to work in center 3-4 days weekly and remotely from home 1-2 days weekly.  


This is your opportunity to be the voice of AT&T – a global leader in communications and technology working in a hybrid role that works both in center and from home. As a member of our team, you’ll redefine customer service, creating meaningful connections with each customer, helping them to stay connected to what matters the most.


Pay Transparency:


Our Premier Service Consultant position earns $22.16 hourly. Not to mention all the other amazing rewards that working at AT&T offers.


How You’ll Make an Impact:

In this multi-faceted role, you’ll be trained to provide billing support and perform collections management to recover past due account balances and retain customers. You’ll use effective communication and interpersonal skills to assist customers with sensitive billing situations, negotiate payment arrangements, and process payment transactions. Your goal will be to bring delinquent accounts current while upholding our commitments to delivering excellent service and fostering customer loyalty.


What Your Day-to-Day Will Look Like:

  • You’ll work in a fast-paced environment that handles a high volume of calls, chats, emails, or other types of customer interactions. 

  • You’ll instill confidence and loyalty in customers through thoughtful listening and utilizing your knowledge of AT&T’s product and services to effectively service and retain customers.

  • You’ll be an expert at simplifying the explanation of customer bills, rate plans and features of AT&T’s products and services.

  • You’ll process customer payments and utilize negotiation skills to setup payment arrangements and collect balances on delinquent accounts in accordance with applicable laws, guidelines, and procedures.

  • You’ll support customers with credit/inbound and outbound collections, activations, customer service, E-services, revenue, fraud, business and technical/roaming support inquiries, and other duties as required.

  • In this full-time Hybrid position (40 hours/week) you’ll be working in center 3-4 days weekly and remotely from home 1-2 days weekly. You’ll work a set schedule including breaks, lunches and scheduled open time to ensure availability to answer the customer’s call and provide exceptional service.

  • Premier Service Consultants may be cross trained to address a broad range of customer service call types including collections, retention, sales channel coordination, billing and adjustments, and advanced technical support based on the needs of business.

​
Key expectations to succeed: 

  • Unwavering Customer Focus 

  • Strong Work Ethic 

  • Adaptability 

  • Problem-Solving Skills 

  • Attention to Details 

Joining our team comes with amazing perks and benefits:

  • Medical/Dental/Vision coverage 

  • 401(k) plan 

  • Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T home phone 

  • Tuition reimbursement program 

  • Paid Time off and holidays - Employees receive 1 week of paid time off (PTO) after 6 months and 2 weeks after the first year. There are at least 8 company-designated holidays, and an additional PTO is provided based on the bargaining group to which you are hired. 

  • Paid Parental Leave 

  • Additional sick leave beyond what state and local law require may be available but is unprotected 

  • Adoption Reimbursement 

  • Disability Benefits (short term and long term) 

  • Life and Accidental Death Insurance 

  • Supplemental benefit programs: critical illness/accident hospital indemnity/group legal 

  • Employee Assistance Programs (EAP) 

  • Extensive employee wellness programs 

Work From Home/Hybrid Requirements:

  • You will need verified internet service (secure, reliable, and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection). AT&T will provide all of the equipment you’ll need to get started! (keyboard, monitor, computer, mobile device, etc.)

  • Your workspace will need to be in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy etc.) and participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.).

  • You will need to be available, accessible, and accountable to work during established work schedules and shifts, follow technical support processes, comply with organizational security and compliance standards, trainings, performance management, recurring management routines, manual and automated remote monitoring policies, etc.

​Career possibilities are limitless with AT&T.  You will have the chance to round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions. If you’re ready to take the lead as the voice of AT&T, we’d love to hear from you! 

Your future is calling. Apply today! 

#LI-Hybrid 

Weekly Hours:

40

Time Type:

Regular

Location:

Miami, Florida

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.

Job ID R-93444 Date posted 12/12/2025
Apply now

Workers have rights under federal employment laws.

Benefits

Your needs? Met. Your wants? Considered. Take a look at our comprehensive benefits.

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Financial Well-being

Let’s start with the big one: Your work gets rewarded with competitive compensation.

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Health & Wellness

You and your family get access to excellent medical, dental and vision plan options.

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Paid Time Off

Chill out with PTO that you can spend any way you want.

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Work-Life Balance

Working here comes with the work-life balance you deserve.

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Family Planning & Care

Working here comes with the work-life balance you deserve.

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AT&T Perks

Having perks that matter to you matters to us. That means offering discounts where it counts, like insurance for auto, home and pets.

See our benefits

Our hiring process

Apply Now

Confirm your qualifications align with the job requirements and submit your application.

Assessments

You may be required to complete one or more assessments, depending on the role.

Interview

Get ready to put your best foot forward! More than one interview may be necessary.

Conditional Job Offer

We’ll reach out to discuss a conditional job offer and the next steps to joining the team.

Background Check

Timing is important – complete the necessary actions to proceed with onboarding.

Welcome to the Team!

Congratulations! It’s time to experience #LifeAtATT.

Check your email (and SPAM) throughout the process for important messages and next steps.

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