Principal Enterprise Architecture
Dallas, Texas
Job Description:
JOB LOCATION: 211 S. Akard St. Dallas, Texas 75202
DUTIES: Design and develop ServiceNow solutions including Common Service Data Model (CSDM), Strategic Portfolio Management (SPM), and Configuration Management (CMDB). Provide strategic guidance, ensures compliance with ServiceNow best practices and lead platform transformations to support business objectives. Lead the architecture and configuration of the ServiceNow platform to automate internal ITIL processes. Develop and maintain integrations with external systems using APIs, REST, SOAP, JSON, and MID Server technologies. Provide technical leadership to development teams by ensuring adherence to ServiceNow best practices and coding standards. Analyze business requirements and translate them into technical specifications for ServiceNow applications. Evaluate new ServiceNow features and releases to assess their applicability to the organization’s environment. Collaborate with stakeholders to define and implement service management strategies that align with business goals. Ensure platform security, data integrity, and compliance with regulatory requirements. Conduct process flow analysis and redesign to optimize ServiceNow workflows. Provide technical guidance for ServiceNow platform issues and mentor junior team members. Guide cross-functional teams through ServiceNow transformations by ensuring adherence to Agile, DevOps, and ServiceNow technical standards. Conduct workshops to promote platform adoption and data management best practices across enterprise teams. Act as the primary liaison between implementation teams, vendors, and platform teams to ensure successful ServiceNow deployments. Apply knowledge of ServiceNow data models, table structures, and scripting (JavaScript). Design and implement workflows, business rules, and UI policies in ServiceNow. Collaborate with lead distributed teams.
REQUIREMENTS: Requires a Bachelor degree, or foreign equivalent degree, in Computer Science, Information Technology, or Electronic Engineering and 5 years of progressive, post-baccalaureate experience in the job offered, or 5 years of progressive, post-baccalaureate experience in a related occupation applying experience in ServiceNow platform administration and development including Configuration Management Database (CMDB), Common Service Data Model (CSDM), Strategic Portfolio Management (SPM), and Core platform; applying knowledge in integration technologies including REST, SOAP, JSON, and MID Server; applying understanding of ITIL processes and their implementation within ServiceNow; applying knowledge of ServiceNow data models, table structures, and scripting (JavaScript); designing and implementing workflows, business rules, and UI policies in ServiceNow; collaborating with stakeholders and lead distributed teams.
Our Principal Enterprise Architecture earn between $190,000 - $237,400 yearly. Not to mention all the other amazing rewards that working at AT&T offers.
Joining our team comes with amazing perks and benefits:
· Medical/Dental/Vision coverage
· 401(k) plan
· Tuition reimbursement program
· Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
· Paid Parental Leave
· Paid Caregiver Leave
· Additional sick leave beyond what state and local law require may be available but is unprotected
· Adoption Reimbursement
· Disability Benefits (short term and long term)
· Life and Accidental Death Insurance
· Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
· Employee Assistance Programs (EAP)
· Extensive employee wellness programs
· Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone
Weekly Hours:
40Time Type:
RegularLocation:
Dallas, TexasIt is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.
Job ID R-94846 Date posted 01/15/2026
Benefits
Your needs? Met. Your wants? Considered. Take a look at our comprehensive benefits.
- Paid Time Off
- Tuition Assistance
- Medical and dental plans
- Discounts
- Training & Development
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