Lead Product Management & Develop
Dallas, Texas
Job Description:
This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.
At AT&T, we empower leaders to drive change in a fast-evolving, connected world. Your strategic vision will help serve customers and transform lives through innovative solutions and impactful connections.
Overall Purpose: Responsible for leading the strategy, development, and lifecycle management of AT&T’s Customer Self-Install (CSI) products and services. This role ensures alignment with market needs, operational efficiency, and business objectives, delivering high-quality solutions that maximize customer value.
Key Roles and Responsibilities: Typical tasks may include, but are not limited to, the following:
- Own the CSI product line across fiber, wireless broadband (AIA) and Extended Wi-Fi Coverage Service (EWCS), ensuring national scalability and improved customer experience.
- Define and evolve the CSI roadmap to reduce technician dependency and increase self-install success rates.
- Optimize customer onboarding and product fit through data-driven insights, segmentation strategies, and tailored install experiences.
- Leverage dashboards, NLP tools, and backend data to monitor CSI performance, dispatch exceptions, and extender usage.
- Build volume forecast models and calculate financial metrics (EBITDA, ROIC, IRR, NPV) to support business cases.
- Lead trials of emerging CSI technologies including AI/AR install tools and Flagship app integrations.
- Use technician notes and customer feedback to identify root causes of install failures and iterate on product features.
- Form and lead cross-functional tiger teams across engineering, operations, supply chain, and customer care.
- Coordinate with firmware, software, and lifecycle management teams to ensure seamless product launches.
- Maintain CSI product backlog and align with PDP process to prioritize initiatives and avoid project cancellations.
- Analyze customer sentiment and NPS data to inform product enhancements tailored to SFU and MDU segments.
- Ensure frictionless onboarding and installation experiences that reduce support calls and increase setup success.
- Manage the full product lifecycle from concept to end-of-life.
- Translate customer and technical requirements into product designs and business cases.
- Conduct market research and competitive analysis to identify trends and opportunities.
- Develop and maintain detailed product roadmaps and service documentation.
- Collaborate with UX, technology, legal, pricing, and marketing teams to ensure product success.
- Design and implement AI-driven solutions, including prompt engineering and the deployment of large language models, to enhance self-diagnosis, data analysis, and customer solutions development.
Job Contribution: An experienced professional, recognized as an expert, creatively resolving complex issues with broad and in-depth knowledge. Leads significant projects with strategic autonomy, influencing executive decisions. Mentors less experienced staff, implements long-term plans impacting the organization, and frequently collaborates with senior leadership.
Supervisor: No
Education/Experience: Bachelor’s degree (BS/BA) desired. 5+ years of related experience. Certification is required in some areas.
Our Lead Product Management & Develop earns between $143,800 - $215,800 USD Annual. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.
Joining our team comes with amazing perks and benefits:
- Medical/Dental/Vision coverage
- 401(k) plan
- Tuition reimbursement program
- Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
- Paid Parental Leave
- Paid Caregiver Leave
- Additional sick leave beyond what state and local law require may be available but is unprotected
- Adoption Reimbursement
- Disability Benefits (short term and long term)
- Life and Accidental Death Insurance
- Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
- Employee Assistance Programs (EAP)
- Extensive employee wellness programs
- Employee discounts up to 50% off on eligible AT&T mobility plans and accessories,
- AT&T internet (and fiber where available) and AT&T phone
If you’re ready to make an impact on our business and your career, bring your bold ideas to a world of possibility. Apply today!
Ready to join our team? Apply today!
Weekly Hours:
40Time Type:
RegularLocation:
Dallas, TexasSalary Range:
$143,800.00 - $215,800.00It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.
Job ID R-84680 Date posted 10/02/2025
Benefits
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- Paid Time Off
- Tuition Assistance
- Insurance Options
- Discounts
- Training & Development
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