Lead Digital Operations - Strategic Program Manager
Dallas, Texas
Job Description:
This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered
Work Location:Dallas, TX
About AT&T
At AT&T we’re redefining the future of connectivity. At our core is a passion to serve our customers with products and services that create connections, improve lives and allow millions to share the stories and experiences that matter. Our Corporate teams are fueled by innovation and a desire to connect the world in meaningful ways. Join our team and bring your bold ideas, supporting and transforming our business across areas like marketing, finance and more.
Position Overview: This role will be a key member of the AT&T Digital organization focused on building and evolving new ways to drive digital adoption that improves the customer experience and drives business outcomes. This individual will play a key role shaping and executing key omni-channel initiatives and collaborating with partners across the business.
Key Responsibilities:
- Support the creation and execution of AT&Ts omni-channel strategy ensuring tight cohesion and coordination across short and long-term digital initiatives.
- Partner with teams including but not limited to supply chain, technology, brand, legal, product, operations, and channel teams to collaborate and execute work in new ways.
- Source and identify adjacent and congruent initiatives and approaches inside and outside of AT&T to ensure a coherent and modern approach to strategic workstreams.
- Lead and create forums that streamline communications, decision making, and collaboration to ensure efficient and effective execution of work. (Example: Stand-ups, workshops, stakeholder updates, and retrospectives.)
- Create and hydrate artifacts that help provide context and clarity that promote debate and decision making for key decisions. (Journey maps, experience strategies, requirements, whitepapers, dashboards, roadmaps, workback plans, etc.)
Qualifications:
- 6-10 years of experience leading complex workstreams with multiple stakeholders with proven and quantifiable customer and business outcomes.
- A passion for deeply understanding customer pain points paired with strong business acumen with experience in research, design, product and program management.
- Experience working with cross discipline teams with experience working in a matrixed environment.
- Proven experience in program management, strategic planning, and partnering with a diverse set of internal and external teams to drive results.
- A growth and enterprise mindset.
Our Lead Digital Operations, earn between $143,800 - $215,800 USD annually, in addition to benefits including benefits such as health insurance, tuition reimbursement, paid time off and discounts on products and services. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.
Joining our team comes with amazing perks and benefits:
- Medical/Dental/Vision coverage
- 401(k) plan
- Tuition reimbursement program
- Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
- Paid Parental Leave
- Paid Caregiver Leave
- Additional sick leave beyond what state and local law require may be available but is unprotected
- Adoption Reimbursement
- Disability Benefits (short term and long term)
- Life and Accidental Death Insurance
- Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
- Employee Assistance Programs (EAP)
- Extensive employee wellness programs
- Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone
A career with us, a global leader in communications and technology, comes with big rewards. As part of our team, you’ll lead transformation surrounded by trailblazing industry leaders like you. You’ll be empowered to go above and beyond – making a difference through company-sponsored initiatives or connecting and networking through one of our many employee groups. And regardless of where you’re at in your career trajectory, you’ll be rewarded by the impact that comes with making a difference in the lives of millions.
With AT&T, you’ll be a part of something greater, do incredible things and be rewarded with a chance to change the world.
AT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal, State, and local laws.
Ready to close the deal on a career with AT&T?
Apply today.
Weekly Hours:
40Time Type:
RegularLocation:
Dallas, TexasSalary Range:
$143,800.00 - $215,800.00It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.
Job ID R-78013 Date posted 08/07/2025
Benefits
Your needs? Met. Your wants? Considered. Take a look at our comprehensive benefits.
- Paid Time Off
- Tuition Assistance
- Insurance Options
- Discounts
- Training & Development
Our hiring process
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Confirm your qualifications align with the job requirements and submit your application.
Assessments
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Interview
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Conditional Job Offer
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