Expert Technical Product Manager
Dallas, Texas
Job Description:
This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.
Expert Technical Product Manager
Join AT&T and reimagine the communications and technologies that connect the world. Our Consumer Technology experience team is delivering innovative and reliable technology solutions to power differentiated, simplified customer experiences. Bring your bold ideas and fearless risk-taking to redefine connectivity and transform how the world shares stories and experiences that matter. When you step into a career with AT&T, you won’t just imagine the future—you’ll create it.
Role Overview
This individual contributor leadership position is responsible for crafting the overarching consumer digital product strategy for a leading telecommunications provider. The role also serves as a coach and mentor to line product managers within the Consumer Technology Experience (CTX) organization, helping them develop strategies in areas includingtraffic generation, engagement, online sales, and self-service support by keeping them abreast of emerging technologies and digital interaction models. The position also will be responsible forimproving efficiency of the product development lifecycle from idea to production by identifying, trialing, and implementing AI-based tools that shorten time to market, developing new product development practices, andfostering empowered, outcome-driven product teams.
Key Responsibilities
Develop and articulate a comprehensive long-term digital product strategy and vision that aligns with business goals and market trends, setting the direction for the next 36 months.
Ensure clear alignment of teams’ product roadmaps with organizational objectives and customer needs.
Partner with cross-functional teams to identify new opportunities, optimize digital channels, and drive innovation across digital touchpoints.
Advise and support product managers in developing area-specific strategies (e.g., online sales, digital traffic, virtual assistants, future interaction models), ensuring coherence with the overall digital strategy.
Coach and mentor product managers on lean agile methodologies, emphasizing empowered teams, outcome focus, and continuous customer engagement.
Facilitate product discovery sessions, strategy workshops, and roadmap reviews to build strong product leadership and strategic thinking across the organization.
Help develop and monitor KPIs and product outcomes, using data to inform strategy adjustments and coach teams on data-driven decision-making.
Foster a collaborative, customer-centric culture, ensuring teams are structured for agility, innovation, and high performance.
Translate AI trends to actionable strategies, partnering with product and engineering leadership to prioritize investments that drive measurable business outcomes.
Pilot and evaluate emerging AI tools to streamline product discovery, design, and engineering workflows, develop recommendations for organization wide adoption to improve speed to market and efficiency.
Publish thought leadership (whitepapers, case studies) to transform the organization’s product operating model.
Lead (or co-lead) a Digital Product Council (or a similar forum) that sets standards for product practices, outcome driven metrics, and AI adoption in the organization.
Integrate customer research and experimentation into product strategyand development lifecycle
Qualifications
Extensive experience (10+ years) in digital product management, including strategic planning and hands-on leadership in telecommunications or a related digital sector.
Proven track record in developing and executing digital product strategies and roadmaps at scale.
Deep expertise in agile product management, lean methodologies, and coaching empowered teams.
Strong facilitation, communication, and mentoring skills with the ability to influence at all levels of the organization.
Demonstrated ability to drive cross-functional alignment and inspire change in a fast-paced, matrixed environment.
Analytical mindset with experience using data and KPIs to drive product decisions and measure success.
Bachelor’s or Master’s degree in business, engineering, computer science, or a related field.
Preferred
Experience in coaching or training product managers.
Familiarity with the latest digital trends in telecommunications, including OTT, AI-driven assistants, and multi-channel customer engagement.
This role is ideal for a visionary leader passionate about shaping digital futures and empowering product teams to deliver meaningful, measurable outcomes.
Supervisor: No
Our Expert Tech Product Mgr, earns between $174,100-$261,100 USD Annual not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.
Joining our team comes with amazing perks and benefits:
- Medical/Dental/Vision coverage
- 401(k) plan
- Tuition reimbursement program
- Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
- Paid Parental Leave
- Paid Caregiver Leave
- Additional sick leave beyond what state and local law require may be available but is unprotected.
- Adoption Reimbursement
- Disability Benefits (short term and long term)
- Life and Accidental Death Insurance
- Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
- Employee Assistance Programs (EAP)
- Extensive employee wellness programs
- Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone.
#LI-Onsite – Full-time office role-
#ConsumerTechnologyeXperience
AT&T is leading the way to the future – for customers, businesses, and the industry. We're developing new technologies to make it easier for our customers to stay connected to their world. Together, we’ve built a premier integrated communications and entertainment company and an amazing place to work and grow. Team up with industry innovators every time you walk into work, creating the world you always imagined. Ready to #transformdigital with us?
Apply now!
Weekly Hours:
40Time Type:
RegularLocation:
USA:TX:Dallas / Three AT&T Plaza (308 S Akard St) - Co:308 S Akard StSalary Range:
$174,100.00 - $261,100.00It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.
Job ID R-75477 Date posted 10/13/2025
Benefits
Your needs? Met. Your wants? Considered. Take a look at our comprehensive benefits.
- Paid Time Off
- Tuition Assistance
- Insurance Options
- Discounts
- Training & Development
Our hiring process
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Confirm your qualifications align with the job requirements and submit your application.
Assessments
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Interview
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Conditional Job Offer
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Background Check
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