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Call Center Sales & Retention Representative

Chicago, Illinois

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Sales

As a Representative in a Sales Call Center, you’ll take the lead at the front-line of our company by identifying sales opportunities and offering customized solutions. All while providing excellent service for millions of customers.

Skills profile

Be the voice of a global company by connecting with customers daily to deliver outstanding service and drive sales. Use your communication skills to engage customers, meet monthly call targets, and close sales opportunities that fuel your growth and ours.

You are

  • Driven
  • Calm under pressure
  • Have a solution-oriented mindset
  • Tech savvy and open to learning about new tech
  • A clear and effective communicator
  • Able to maintain a positive mindset
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You’re ready to

  • Attend paid training
  • Be flexible with schedule based on business demand
  • Up-sell AT&T products and services with enthusiasm and persuasion
  • Always put customers first
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You’ll bring

  • A willingness to develop your sales & customer service skills
  • Familiarity with Windows computers
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Job Description:

This position reports to our 10 S Canal Street, Chicago IL 60606 location. If selected, you must be able to report to this work location.

This is your opportunity to be the voice of AT&T – a global leader in communications and technology. As a member of our team, you’ll redefine customer service, creating meaningful connections with each customer. Every interaction is an opportunity to introduce the latest technology, services, and offers, helping our customers stay connected to what matters most. 

Pay Transparency:

Our Customer Care Associate earn 19.17 hourly + commissions if all sales goals are met. With our uncapped commission opportunities, surpassing those goals earn top representatives $62,280+ per year.  Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training. 

How You’ll Make an Impact:

As a Customer Care Associate specializing in customer acquisition, sales, service, and retention, you’ll be on the frontline providing solutions to prospective and existing customers to enhance their service experience, drive satisfaction, and foster loyalty. 

What Your Day-to-Day Will Look Like:

  • Handle customer interactions (calls, chats, emails) in a fast-paced environment. 
  • Identify upselling opportunities and close deals to reach your sales and commissions targets. 
  • Accurately resolve issues related to service, billing, payments, and collections. 
  • Explain bills and product features clearly. 
  • Troubleshoot basic problems and seek higher support if needed. 
  • Build customer confidence and loyalty by resolving issues. 
  • Support various customer inquiries, including technical issues. 
  • Work a flexible 40 hour per week schedule, which may include nights, weekends, and overtime. 
  • Paid training to set you up for success. 

Key expectations to succeed: 

  • Commissioned sales experience highly preferred 
  • Unwavering Customer Focus 
  • Strong Work Ethic 
  • Adaptability 
  • Problem-Solving Skills 
  • Attention to Details 

Joining our team comes with amazing perks and benefits:

  • Medical/Dental/Vision coverage 
  • 401(k) plan 
  • Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T home phone 
  • Tuition reimbursement program 
  • Paid Time off and holidays - Employees receive 1 week of paid time off (PTO) after 6 months and 2 weeks after the first year. There are at least 8 company-designated holidays, and additional PTO is provided based on the bargaining group to which you are hired. 
  • Paid Parental Leave 
  • Additional sick leave beyond what state and local law require may be available but is unprotected 
  • Adoption Reimbursement 
  • Disability Benefits (short term and long term) 
  • Life and Accidental Death Insurance 
  • Supplemental benefit programs: critical illness/accident hospital indemnity/group legal 
  • Employee Assistance Programs (EAP) 
  • Extensive employee wellness programs 

Weekly Hours:

40

Time Type:

Regular

Location:

Chicago, Illinois

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.

Job ID R-93192 Date posted 12/10/2025

Workers have rights under federal employment laws.

Benefits

Your needs? Met. Your wants? Considered. Take a look at our comprehensive benefits.

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Financial Well-being

Let’s start with the big one: Your work gets rewarded with competitive compensation.

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Health & Wellness

You and your family get access to excellent medical, dental and vision plan options.

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Paid Time Off

Chill out with PTO that you can spend any way you want.

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Work-Life Balance

Working here comes with the work-life balance you deserve.

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Family Planning & Care

Working here comes with the work-life balance you deserve.

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AT&T Perks

Having perks that matter to you matters to us. That means offering discounts where it counts, like insurance for auto, home and pets.

See our benefits

Our hiring process

Apply Now

Confirm your qualifications align with the job requirements and submit your application.

Assessments

You may be required to complete one or more assessments, depending on the role.

Interview

Get ready to put your best foot forward! More than one interview may be necessary.

Conditional Job Offer

We’ll reach out to discuss a conditional job offer and the next steps to joining the team.

Background Check

Timing is important – complete the necessary actions to proceed with onboarding.

Welcome to the Team!

Congratulations! It’s time to experience #LifeAtATT.

Check your email (and SPAM) throughout the process for important messages and next steps.

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