AVP, Product Design
Austin, Texas
Job Description:
As the Associate Vice President of Customer Experience & Product Design, you will play a critical role in advancing AT&T’s product design and customer experience initiatives. Reporting to senior leadership, you will lead a dynamic team focused on delivering intuitive, seamless, and impactful customer interactions. This role combines strategic insight with hands-on operational leadership to support customer-centric innovation and business growth.
Key Responsibilities:
• Assist in developing and executing a customer-centric vision for product design and customer experience aligned with business objectives and market trends.
• Promote a culture centered on outstanding customer experiences through data-driven insights, market segmentation, and customer research.
• Support journey orchestration efforts to ensure consistent and engaging experiences across digital and omni-channel platforms.
• Lead design operations to empower the team with tools, resources, and methodologies that drive efficiency and design excellence.
• Collaborate cross-functionally with product management, engineering, marketing, and external partners to deliver cohesive user-focused solutions.
• Drive innovation by fostering ideation, rapid prototyping, and experimentation within the design team.
• Contribute to talent development by mentoring team members and encouraging continuous learning and improvement.
• Manage relationships with third-party design vendors and oversee deliverables to ensure alignment with AT&T’s standards.
Qualifications:
• 10+ years of experience in customer experience, product design, or UX leadership roles, with demonstrated success managing multidisciplinary teams.
• Strong background in design strategy, operations, and customer journey mapping.
• Proficiency with design tools (e.g., Figma) and methodologies such as design sprints, usercentered design, and agile development.
• Experience collaborating with cross-functional teams to align design efforts with business goals.
• Excellent communication and stakeholder management skills, with the ability to influence at multiple levels.
• Bachelor’s degree in Design, Innovation, Business, Engineering, or a related field; advanced degrees preferred.
Key Outcomes:
• Deliver improved, user-centric product experiences that enhance customer satisfaction and loyalty.
• Support business growth through innovative design initiatives.
• Build and sustain efficient design operations that enable scalability.
• Foster a high-performing team culture focused on creativity and excellence
Weekly Hours:
40Time Type:
RegularLocation:
Dallas, TexasIt is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.
Job ID R-81689-1 Date posted 09/03/2025
Benefits
Your needs? Met. Your wants? Considered. Take a look at our comprehensive benefits.
- Paid Time Off
- Tuition Assistance
- Insurance Options
- Discounts
- Training & Development
Our hiring process
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