Associate Director-Retail Sales
Arlington Heights, Illinois
Job Description:
Overall Purpose: Strategically drive sales performance and objectives through subordinate sales supervisory personnel across single or multiple channels and retail stores within a geographic area, ensuring alignment with company goals, optimizing customer experiences, and maximizing revenue and market share growth.
Key Roles and Responsibilities: Typical tasks may include, but are not limited to, the following:
• Team Leadership and Development: Lead, develop, train and optimize staff performance, ensuring resources are utilized to meet or exceed sales, customer satisfaction, and operational targets.
• Sales Growth: Develop and implement strategies to increase sales of all product and service offerings. Grow market share and brand value while decreasing churn within the assigned geographical area.
• Customer Satisfaction: Enhance customer satisfaction and loyalty by maintaining high standards of service and store operations.
• Cross-Functional Collaboration: Partner with cross-functional teams to enhance sales effectiveness and achieve corporate objectives.
• Operational Effectiveness: Optimize operational efficiency through the creation and oversight of policies and procedures as well as performance management. Manage and adhere to budgets.
Job Contribution: Oversees supervisors, responsible for maximizing sales, customer experience and operational efficiency. Responsible for executing sales plans, assigning tasks, and adherence to company policies. Utilizes strong product and pricing knowledge, exercises judgment and resolves complex problems. Responsible for influencing decisions regarding the hiring, firing, disciplinary action, and promotional activity for subordinates. Supervisor: Yes.
Education/Experience: Bachelor's degree (BS/BA) desired. 3+ years of related sales, retail, or call center customer facing experience.
Our Associate Director Retail Sales earn between 95,600.00 - 143,400.00 + $34,000 in commissions yearly if all sales goals are met. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.
Joining our team comes with amazing perks and benefits:
Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone
Join our team and you will be on a path to leadership, coupled with a strong salary and benefits that fit your life. Apply today.
Weekly Hours:
40Time Type:
RegularLocation:
Arlington Heights, IllinoisSalary Range:
$95,600.00 - $143,400.00It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.
Job ID R-94841 Date posted 01/02/2026
Benefits
Your needs? Met. Your wants? Considered. Take a look at our comprehensive benefits.
- Paid Time Off
- Tuition Assistance
- Medical and dental plans
- Discounts
- Training & Development
Our hiring process
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