Lead Network Technology Support
Alpharetta, Georgia
Job Description:
This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.
AT&T will not hire any applicants for this position who require employer sponsorship now or in the future.
Join AT&T and help shape the future of communications and technology that connect the world. We value innovators who seek to explore the unknown and challenge the status quo. Bring your bold ideas and fearless spirit to redefine connectivity and transform how people share stories and experiences. At AT&T, you won’t just imagine the future—you’ll build it!
What you’ll do:
Ticket management with advanced support engagement and follow up.
Technical support for field personnel.
Technical project assignments with technical writing experience.
Fault and performance troubleshooting analysis in conjunction with Tier 3 partners.
Evaluate network impact and recommend or take recovery action in collaboration with peer team.
Technical bulletin review, interpretation, and presentation to the team.
Perform all technical RCA investigations, document learns and drive improvement opportunities.
Script writing and tool development.
RAN Network audits and analysis.
What you’ll need:
As a Lead Network Technology Support, you will serve as the Subject Matter Expert (SME) responsible for providing advanced technical support for both Classic and Cloud Radio Access Network (RAN) environments. Key responsibilities include reporting, tracking, documenting, and coordinating with various support groups, including ATS and OEM vendors—to effectively diagnose, restore, and accurately report network events.
Expertise in remote triage and restoration, prioritization, performance and report analysis, root cause analysis, and leading outage event bridges for RAN technologies is essential. You will develop action plans in collaboration with your team to mitigate network impacts.
Additionally, you will lead the mentoring program for new Tier 2 team members, providing guidance on processes, policies, and technical training. This position also oversees Tier 2 special projects, such as developing and testing tools, creating new processes, and writing job aids. Supporting the development, integration, testing, and lifecycle management of automation and applications for the RAN network is also a critical aspect of this role.
What you’ll bring:
Required Experience:
5-8 years of related experience
Technical Career Pathway (TCP) role
Required Qualifications:
Willing to work any shift to provide 24x7 network support.
Expert level experience troubleshooting, maintaining, configuring, provisioning, and supporting Ericsson RAN equipment (4G = eNodeB, 5G = gNodeB).
5-8 years of strong understanding of Cloud related concepts such as Kubernetes(K8), VNF & Orchestration.
5-8 years of fluent experience with Linux and comfortable working on software applications using Linux.
5-8 years of fluent experience with common security policy, procedure and UAM protocols (TACACS and LDAP).
5-8 years’ experience in the use of RF related performance tools (such as Arieso, Optima).
Desired Education:
Bachelor’s degree in Math, Science, Engineering, or equivalent related network experience preferred.
Desired Experience:
Coding and programming skills are highly desirable.
Supervisory: No
Environmental Requirements:
This position may be responsible for contributing to ATT compliance with environmental laws and regulations as applicable to its job function. This may include, but is not limited to, work related to fuel tanks, emergency and stand-by generators, boilers, hazardous waste, hazardous materials, batteries, manholes and vaults, water wells, linear and other construction projects, water discharge, or air emissions.
Our Lead Network Technology Support, earns between $106,100 - $178,200 annually. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.
Joining our team comes with amazing perks and benefits:
Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone
Ready to join our team? Apply today
#LI-Onsite – Full-time office role
Weekly Hours:
40Time Type:
RegularLocation:
Alpharetta, GeorgiaSalary Range:
$106,100.00 - $178,200.00It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.
Job ID R-90501 Date posted 11/19/2025
Benefits
Your needs? Met. Your wants? Considered. Take a look at our comprehensive benefits.
- Paid Time Off
- Tuition Assistance
- Medical and dental plans
- Discounts
- Training & Development
Our hiring process
Apply Now
Confirm your qualifications align with the job requirements and submit your application.
Assessments
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Interview
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Conditional Job Offer
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Background Check
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