Lead Advanced Network Technical Support
Alpharetta, Georgia
Job Description:
This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.
AT&T will not hire any applicants for this position who require employer sponsorship now or in the future.
Join AT&T and help shape the future of communications and technology that connect the world. We value innovators who seek to explore the unknown and challenge the status quo. Bring your bold ideas and fearless spirit to redefine connectivity and transform how people share stories and experiences. At AT&T, you won’t just imagine the future—you’ll build it.
What you’ll do:
Integration and Support of New Technologies: Integrate and support new technology platforms into network environments, including developing, testing, training, and creating methods and procedures for new technology introduction.
Collaboration with CTO Partners: Collaborate with Partners, including working in Agile/DevOps environments and reviewing and signing off on CTO designs.
Utilization of Advanced Techniques: Utilize advanced networking techniques such as software-defined networking, virtualization, containerization, CI/CD pipelines for automation, custom tool creation, and advanced data analytics.
Troubleshooting and Problem Management: Resolving complex network issues, including providing technical leadership, resolving critical outages, leading root cause analysis, and driving problem management initiatives.
Development of Tools and Metrics: Develop tools and metrics for network operations, including creating custom tools, network performance metrics, and network automation.
What you’ll need:
As a Lead Advanced Network Technical Support, you will be responsible for leading the integration of new technology platforms and provide advanced network technology support within AT&T’s distributed real-time network, collaborating with CTO (Chief Technology Office) Partners in an Agile/DevOps environment to design, build, and operate functions on disaggregated networks and cloud infrastructure using software-defined networking, virtualization, and containerization.
What you’ll bring:
Required Experience:
5+ years’ or related experience; Technical Career Pathway (TCP) role
5+ years of Nokia EMS platform experience: AMS, NSP (SAM), and AltiPlano
5+ years working within operations environments that operate 24/7
5+ years of managing security hardening and vulnerability mitigation
5+ years of Lunix system administration and scripting
Required Qualifications:
Strong, innovative team player, who works well under pressure and can apply critical and creative thinking to small and complex problems alike
Highly motivated and self-directed
Excellent communication skills
Strong technical writing and documentation skills
Desired Education:
Bachelor’s degree (BS/BA) desired in Computer Science preferred
Certification is required in some areas
Desired Qualifications:
Experienced professional, recognized as an expert, creatively resolving complex issues with broad and in-depth knowledge
Leads significant projects with strategic autonomy, influencing executive decisions
Mentors less experienced staff, implements long-term plans impacting the organization, and frequently collaborates with senior leadership
Developing and handing off methods and procedures for new technology introduction, coaching partner organizations, and conducting root cause analysis for complex network issues
Environmental Requirements:
This position may be responsible for contributing to AT&T compliance with environmental laws and regulations as applicable to its job function. This may include, but is not limited to, work related to fuel tanks, emergency and stand-by generators, boilers, hazardous waste, hazardous materials, batteries, manholes and vaults, water wells, linear and other construction projects, water discharge, or air emissions.
Supervisor: No
Our Lead Advanced Network Technical Support, earns between $116,700 - $196,100 annually. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.
Joining our team comes with amazing perks and benefits:
Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories,
AT&T internet (and fiber where available) and AT&T phone
Ready to join our team? Apply today
#LI-Onsite – Full-time office role
Weekly Hours:
40Time Type:
RegularLocation:
Plano, TexasSalary Range:
$116,700.00 - $196,100.00It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.
Job ID R-81271-1 Date posted 09/09/2025
Benefits
Your needs? Met. Your wants? Considered. Take a look at our comprehensive benefits.
- Paid Time Off
- Tuition Assistance
- Insurance Options
- Discounts
- Training & Development
Our hiring process
Apply Now
Confirm your qualifications align with the job requirements and submit your application.
Assessments
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Interview
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Conditional Job Offer
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Background Check
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