Principal Product Management & Develop
Dallas, Texas
Job Description:
This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.
Join AT&T and reimagine the communications and technologies that connect the world. Our Consumer Technology experience team is delivering innovative and reliable technology solutions to power differentiated, simplified customer experiences. Bring your bold ideas and fearless risk-taking to redefine connectivity and transform how the world shares stories and experiences that matter. When you step into a career with AT&T, you won’t just imagine the future-you’ll create it.
The AT&T Guarantee Product Team is responsible for driving product outcomes, metrics, and competitive analysis to ensure the AT&T Guarantee product consistently meets and exceeds customer commitments.
The Product Lead owns defining, tracking, and improving key performance indicators related to customer satisfaction, service reliability, and product effectiveness.
Responsibilities include managing the product’s business case and P&L to maximize value while maintaining dependable service.
Key duties involve leading success outcome metrics, conducting competitive product analysis, performing market research and gathering customer feedback, developing and maintaining product roadmaps aligned with business goals, and collaborating cross-functionally with various teams to deliver a seamless customer experience.
The role also requires engaging stakeholders and senior leadership with transparent performance updates and strategic insights.
The ideal candidate is an expert in product management with a strong focus on customer commitment and competitive positioning.
They apply strategic thinking to solve complex challenges and lead high-impact projects, influencing executive decisions and mentoring peers.
·Product Lead of Success Outcomes and Metrics: Own and define the key success outcomes and metrics that reflect customer satisfaction, service reliability, and product effectiveness. Establish clear measurement frameworks, track performance against these KPIs, and drive data-driven decision-making to enhance product delivery. Collaborate with analytics and customer insights teams to gather actionable data and report progress to stakeholders.
·Competitive Product Analysis and Strategy: Continuously monitor and analyze competitor offerings and industry trends related to guaranteed service products. Identify differentiators, gaps, and emerging opportunities to position the AT&T Guarantee product as a market leader. Develop strategic responses to competitive threats and leverage competitive insights to inform product enhancements, pricing strategies, and marketing initiatives.
·Market Research and Customer Feedback:Conduct targeted market research and competitive analysis focused on customer expectations for guaranteed service levels. Identify trends and opportunities to strengthen the AT&T Guarantee product’s market position and value proposition.
· Develop and Maintain Product Roadmaps: Build and maintain clear, actionable product roadmaps that prioritize initiatives directly supporting customer commitments and success metrics. Align roadmaps with business goals to drive revenue growth, margin expansion, and enhanced customer loyalty.
·Cross-Functional Collaboration: Partner closely with business units, technology teams, UX designers, and external partners to design, refine, and deliver a seamless and trustworthy customer experience. Work with pricing, legal, marketing, and contracting teams to develop strategies that support the product’s value and promise.
·Stakeholder Engagement and Communication: Regularly engage senior leadership and key stakeholders with transparent updates on product performance, risks to customer commitments, success metrics, competitive positioning, and strategic initiatives to mitigate risks. Act as a trusted advisor and mentor within the team.
Job Contribution:
An expert in product management with a strong focus on customer commitment, success outcomes, and competitive positioning. Applies deep business insight and strategic thinking to solve complex challenges related to product guarantees, driving impactful organizational outcomes. Leads high-impact projects with minimal oversight, influencing executive decisions and mentoring peers.
Education/Experience: Bachelor’s degree (BS/BA) desired. 7+ years of related experience.
Supervisor: No
Preferred Education & Experience
Bachelor’s degree (BS/BA) required; Master’s degree preferred. 7+ years of experience in product management or related fields, with demonstrated experience launching new products as well as managing mature products. Ideally, experience includes a focus on customer guarantees, competitive product strategy, success metrics, service-level commitments, or quality assurance in telecommunications or similar industries.
Supervisor: No
Our Principal Product Management & Develop earn between $158,200 - $237,400. Not to mention all the other amazing rewards that working at AT&T offers. From health insurance to tuition reimbursement and paid time off to discounts on products and services just to name a few. There is a lot to be excited about around here. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.
Joining our team comes with amazing perks and benefits:
- Medical/Dental/Vision coverage
- 401(k) plan
- Tuition reimbursement program
- Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
- Paid Parental Leave
- Paid Caregiver Leave
- Additional sick leave beyond what state and local law require may be available but is unprotected
- Adoption Reimbursement
- Disability Benefits (short term and long term)
- Life and Accidental Death Insurance
- Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
- Employee Assistance Programs (EAP)
- Extensive employee wellness programs
- Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone
A career with us, a global leader in communications and technology, comes with big rewards. As part of our team, you’ll lead transformation surrounded by trailblazing industry leaders like you. You’ll be empowered to go above and beyond – making a difference through company-sponsored initiatives or connecting and networking through one of our many employee groups. And regardless of where you’re at in your career trajectory, you’ll be rewarded by the impact that comes with making a difference in the lives of millions.
With AT&T, you’ll be a part of something greater, do incredible things and be rewarded with a chance to change the world.
AT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal, State, and local laws.
Apply today.
Weekly Hours:
40Time Type:
RegularLocation:
Dallas, TexasSalary Range:
$158,200.00 - $237,400.00It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.
Job ID R-76446 Date posted 07/31/2025
Benefits
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- Paid Time Off
- Tuition Assistance
- Insurance Options
- Discounts
- Training & Development
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