Sr Specialist Tech Service Mgmt
Alpharetta, Georgia
Job Description:
This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.
AT&T will not hire any applicants for this position who require employer sponsorship now or in the future.
Join AT&T and reimagine the communications and technologies that connect the world. The Chief Information Office is responsible for advancing information technology performance and delivering solutions with a focus on maximizing ROI, increasing efficiency and enhancing the experience of end users. Guided by experienced leaders, Corporate Systems seamlessly integrate with advanced Technology and Operations to drive our enterprise forward. Our Systems Reliability and Software Delivery teams are unwavering in their commitment to excellence, ensuring every solution is robust and efficient. When you step into a career with AT&T, you won’t just imagine the future-you’ll create it.
As a Sr. Specialist Tech Service Mgmt, you will be responsible for overseeing day-to-day operations, implementation, maintenance, administration, configuration, issue resolution, and technical support related to wireless services. The incumbent will provide expert troubleshooting and provisional support for wireless services and equipment provided to AT&T employees. Additionally, this position will contribute to new wireless growth initiatives essential to business objectives, including 5G Stand Alone deployment, upcoming NDA device launches, COU site support, and more. Candidate should demonstrate advanced problem-solving abilities concerning wireless provisioning, as well as device and configuration analysis.
Key Roles and Responsibilities:
- Service Availability and Performance:
- Ensure continuous availability and optimal performance of IT/Network services to support uninterrupted business operations
- Incident, Problem, and Change Management:
- Address and resolve incidents quickly, oversee changes to minimize service and exposure risks, and identify root causes to prevent future issues
- Configuration and Capacity Management:
- Maintain an accurate CMDB (Configuration Management Database) and manage system capacity and demand to meet current and future needs
- Stakeholder Collaboration and Communication:
- Work closely with business units, technical teams, and vendors to ensure alignment, effective service delivery, and clear communication
- Manage technical insights, collaboration, and recommendations for network optimization/enrichment & streamlined operations
- Service Levels, Reporting, and Compliance:
- Define and ensure compliance with SLAs (Service Level Agreements), provide regular performance reports, and manage compliance with regulations and risk factors
- Ensure alternate routing and fault tolerance to ensure customer requirements are met
Required Experience:
- 2+ years of related experience; Certification is required in some areas
- Driving required
Desired Qualifications:
- Self-motivated and thrive in a performance-driven environment where results are closely monitored
- An experienced professional with in-depth knowledge, applying organizational practices to resolve moderately difficult problems
- Works with independent judgement on expansive projects with minimal supervision, implementing policy changes to improve functions
- Actions impact efficiency costs, schedules and client relationships
- Interacts primarily within the department and with General Managers and above across various teams
- Implements service management for basic/intermediate Tier 2 issues
Desired Education:
- Bachelor’s degree (BS/BA) desired in Computer Science
Supervisor: No
Our Sr Specialist Tech Service Mgmt, earns between $85,700-$128,500 USD Annual not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.
Joining our team comes with amazing perks and benefits:
- Medical/Dental/Vision coverage
- 401(k) plan
- Tuition reimbursement program
- Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
- Paid Parental Leave
- Paid Caregiver Leave
- Additional sick leave beyond what state and local law require may be available but is unprotected
- Adoption Reimbursement
- Disability Benefits (short term and long term)
- Life and Accidental Death Insurance
- Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
- Employee Assistance Programs (EAP)
- Extensive employee wellness programs
- Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone
AT&T is leading the way to the future – for customers, businesses, and the industry. We're developing new technologies to make it easier for our customers to stay connected to their world. Together, we’ve built a premier integrated communications and entertainment company and an amazing place to work and grow. Team up with industry innovators every time you walk into work, creating the world you always imagined.
Ready to #transformdigital with us? Apply now!
#LI-Onsite – Full-time office role
Weekly Hours:
40Time Type:
RegularLocation:
Alpharetta, GeorgiaSalary Range:
$85,700.00 - $128,500.00It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.
Job ID R-77504 Date posted 08/05/2025
Benefits
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- Paid Time Off
- Tuition Assistance
- Insurance Options
- Discounts
- Training & Development
Our hiring process
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