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Bilingual Senior Customer Care & Collections Representative

Naucalpan de Juárez, Mexico

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Bilingual Credit & Collections

As a Representative in a Credit & Collections Call Center, you’ll provide top-notch customer service and find innovative solutions to keep our customers connected.

Skills profile

Hold the phone — this will be huge. You’ll be the voice of a global company. What’s on the line? The chance to put your customer service skills to work and endless opportunities for your career.

You are

  • Calm under pressure
  • Have a solution-oriented mindset
  • Tech savvy and open to learning about new tech
  • A clear and effective communicator
  • Able to maintain a positive mindset

You’re ready to

  • Attend paid training
  • Be flexible with schedule based on business demand
  • Always put customers first

You’ll bring

  • Advanced bilingual fluency skills to interact with customers daily
  • A willingness to develop your sales & customer service skills
  • Familiarity with Windows computers

A look inside: Call Center careers

Ready to learn how our people put their skills to work? Go inside the life of an AT&T Call Center employee.

Delivering best-in-class service is just the beginning. Asa Bilingual Senior Customer Care & Collections Representative, you’ll be part of a team of professionals dedicated to keeping our customers connected.

You will work with client's designated program administrator to provide quality service and support to ensure service solutions meet business customer needs in all financial care competencies: post-sale customer education on wireless and wireline service, problem solving, providing customers an opportunity to establish payment commitments and assisting to reach the financial goals of the company. You will also be developing, coordinating, and monitoring the deployment and success of service solutions and provides status updates to the business client and Sales Branch based on shared expectations.

What you’ll do:

  • Ability to deal with a variety of customers.

  • Ability to explain and sustain different charges on bills.

  • Ability to create a sense of urgency on our customers to help them get current on their accounts.

  • Ability to multi-task; using a computer while wearing a telephone headset, evaluate and offer different payment options for our customers. Take notes and create rapport with customers at the same time.

  • Build relationships and provide excellent customer service in all different interactions.

  • Resolve the customer’s issue while on the phone.

  • Need to be creative and innovative.

What you’ll bring:

  • Advanced English Fluency to engage with U.S. customers.

  • Previous 1 year collection experience, back-office tasks or wireline or wireless support.

  • Be capable of managing to a variety of customer emotions and requirements.

  • Establish positive relationships with customers during every interaction.

  • Listen, respond, and resolve consistently on every call throughout your shift.

  • Be comfortable using a personal computer to take notes and research billing questions while engaging with customers on the phone.

  • Ability to train/work 8 hours a day shift (40 per week) during operation hours Monday to Friday 6:00 am to 6:30 pm (considering Daylight Saving Time & Holidays) - WEEKENDS OFF

Changing the speed of business comes with many rewards –starting with your paycheck.
Monthly Base Salary: MXN$24,000. (before Taxes)
Monthly Grocery vouchers MXN $1,583 every 14 days
Monthly Restaurant vouchers MXN $1,267 every 14 days

In addition to competitive pay, an innovative workspace and career growth potential, as an employee of AT&T you’ll be eligible for some great rewards:
    Major medical Insurance
    Life Insurance
    Saving Fund
    30 days of Christmas Bonus
    Vacation days, plus three personal days, onsite medical and more.
    50% discount on five lines of AT&T Wireless service.
    Paid starting from your first day of training, including some benefits like meal and grocery vouchers.

Training Expectations
You will be required to attend 100% of your Training at the Office (between 1-3 months). During your 90 days trial period you will not be authorized to request vacation or personal days off.

Work From Home?
This is NOT a Work from Home role, you need to work in our office 100% of the time.

How flexible is my schedule?
Schedules are based on performance, seniority, and the operating hours of your site.  This position requires you to be available to train/work 40 hours per week during operation hours Monday to Friday (considering Daylight Saving Time & Holidays) - WEEKENDS OFF

Is training paid?
Absolutely!  And certain benefits also start accruing at the start of training - like meal and grocery vouchers.

Your future is calling. Apply today!

Weekly Hours:

40

Time Type:

Regular

Location:

Naucalpan De Juarez, Estado de Mexico, Mexico

AT&T and its subsidiaries are committed to equal employment opportunity. All hiring, promotion, and other employment decisions remain merit-based and free from discrimination on the basis of race, color, religion, religious creed, national origin, ancestry, age, sex, sexual orientation, gender, gender identity, gender expression, physical disability, mental disability, pregnancy, medical condition, genetic information, marital status, citizenship status, military status, veteran status, or any other characteristic protected by federal, state, or local laws. In addition, AT&T will provide reasonable accommodations to qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made. Click here to learn more or request an application accommodation here.

Job ID R-115182 Date posted 08/11/2026
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Workers have rights under federal employment laws.

Benefits

Your needs? Met. Your wants? Considered. Take a look at our comprehensive benefits.

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Financial Well-being

Let’s start with the big one: Your work gets rewarded with competitive compensation.

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Health & Wellness

You and your family get access to excellent medical, dental and vision plan options.

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Paid Time Off

Chill out with PTO that you can spend any way you want.

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Work-Life Balance

Working here comes with the work-life balance you deserve.

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Family Planning & Care

Working here comes with the work-life balance you deserve.

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AT&T Perks

Having perks that matter to you matters to us. That means offering discounts where it counts, like insurance for auto, home and pets.

See our benefits

Career Path

Start here: Earn more as you grow

$62k+

Premier Sales Consultant

$72k+

Call Center Consultant

$109k+

Associate Director

$166k+

Director

Bonus potential

Commission

Base pay

*These amounts are the average total compensation as of 6/1/2026.

Our hiring process

Apply Now

Confirm your qualifications align with the job requirements and submit your application.

Assessments

You may be required to complete one or more assessments. You have 5 days to complete, once received.

Schedule Interview

You’ll receive an email with a link to select a date and time for your interview.

Interview

Get ready to put your best foot forward! More than one interview may be necessary.

Conditional Job Offer

We’ll reach out to discuss a conditional job offer and the next steps to joining the team.

Welcome to the Team!

Congratulations! It’s time to experience #LifeAtATT.

Check your email (and SPAM) throughout the process for important messages and next steps.

See what it’s like to work here

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