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Manager-Credit/Collections

San Antonio, Texas

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Credit & Collections

As a Representative in a Credit & Collections Call Center, you’ll provide top-notch customer service and find innovative solutions to keep our customers connected.

Skills profile

Hold the phone — this will be huge. You’ll be the voice of a global company. What’s on the line? The chance to put your customer service skills to work and endless opportunities for your career.

You are

  • Calm under pressure
  • Have a solution-oriented mindset
  • Tech savvy and open to learning about new tech
  • A clear and effective communicator
  • Able to maintain a positive mindset
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You’re ready to

  • Attend paid training
  • Be flexible with schedule based on business demand
  • Up-sell AT&T products and services with enthusiasm and persuasion
  • Always put customers first
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You’ll bring

  • A willingness to develop your customer service/sales skills
  • Familiarity with Windows computers
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This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.

Manager Credit/Collections

The Manager Credit/Collections is responsible for leading a team that supports credit and collections operations, including credit risk assessment, receivables management, collections strategy, dispute resolution, reporting, compliance, and process improvement. This role helps ensure timely collection of outstanding balances, reduces financial risk, supports cash flow objectives, and maintains effective working relationships with internal and external stakeholders.

The position oversees day-to-day team operations, assigns work, monitors performance, resolves operational issues, and supports execution of credit and collections policies, procedures, and business objectives.

Key Responsibilities

Credit Risk Management

  • Evaluate the creditworthiness of current and prospective customers using financial statements, credit reports, payment history, account activity, and other relevant data.

  • Review customer risk exposure and recommend appropriate credit limits, payment terms, account holds, releases, or escalation actions.

  • Monitor customer accounts for changes in payment behavior, delinquency trends, and financial risk.

Collections Management

  • Oversee collection activities to support timely recovery of outstanding receivables.

  • Review aging reports, delinquent balances, account activity, payment trends, and collection performance.

  • Support or approve payment arrangements, settlement recommendations, escalations, and account resolution strategies.

  • Collaborate with internal teams and, when applicable, external collection partners to resolve outstanding balances.

Team Leadership

  • Lead, coach, and support a team responsible for credit, collections, account resolution, and receivables follow-up.

  • Assign work, establish priorities, monitor progress, and ensure daily tasks are completed accurately and efficiently.

  • Set performance expectations, provide feedback, support training, and conduct regular performance discussions.

  • Resolve day-to-day operational issues and escalate complex matters as needed.

Reporting, Compliance, and Controls

  • Prepare, review, and analyze reports related to aging, delinquency, collections performance, bad debt exposure, disputes, and cash recovery.

  • Ensure credit and collections activities are performed in accordance with established procedures, internal controls, and applicable requirements.

  • Analyze data to identify trends, risks, and opportunities to improve collection performance and reduce financial exposure.

Process Improvement and Stakeholder Support

  • Identify opportunities to improve collection processes, reporting accuracy, system usage, and team efficiency.

  • Partner with Finance, Billing, Sales, Customer Care, Legal, Operations, and other stakeholders to resolve customer account issues.

  • Support technology, automation, or system enhancement initiatives related to credit and collections operations.

  • Resolve complex billing, payment, credit, or dispute-related issues to minimize financial loss and improve account outcomes.

Other Duties

  • Support departmental planning, budget tracking, audits, special projects, stakeholder communication, and other assigned responsibilities related to credit and collections operations.

Job Contribution

This role oversees the daily operations of a credit and collections team, ensuring work is completed efficiently, accurately, and in alignment with business objectives. The position is responsible for task delegation, workload management, team performance, operational issue resolution, and execution of credit and collections strategies.

This role typically leads occupational staff and may influence decisions related to staffing, performance management, corrective action, and advancement-related activity for direct reports.

Supervisor: Yes

Required Qualifications

  • 3+ years of related experience in credit, collections, accounts receivable, billing, finance operations, customer account management, or a related field.

  • Experience reviewing account activity, resolving payment issues, managing delinquent balances, or supporting receivables operations.

  • Strong analytical, problem-solving, negotiation, and communication skills.

  • Ability to lead daily operations, manage competing priorities, and support team performance.

  • Experience using financial, billing, collections, reporting, or customer account systems.

Preferred Qualifications

  • Bachelor’s degree in Finance, Accounting, Business Administration, or a related field.

  • Prior supervisory, team lead, or people management experience.

  • Experience preparing aging reports, collection performance reports, risk assessments, or operational dashboards.

  • Knowledge of internal controls, receivables management, credit risk, and collections processes.

  • Experience partnering with cross-functional teams to resolve billing, payment, or dispute-related issues.

Compensation

Our Manager Credit/Collections earns between $70,700.00 - 106,100.00 USD Annual, in addition to company bonus. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

Benefits

Joining our team comes with amazing perks and benefits:

  • Medical/Dental/Vision coverage

  • 401(k) plan

  • Tuition reimbursement program

  • Paid Time Off and Holidays, based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays

  • Paid Parental Leave

  • Paid Caregiver Leave

  • Additional sick leave beyond what state and local law require may be available but is unprotected

  • Adoption Reimbursement

  • Disability Benefits, short term and long term

  • Life and Accidental Death Insurance

  • Supplemental benefit programs: critical illness/accident hospital indemnity/group legal

  • Employee Assistance Programs, EAP

  • Extensive employee wellness programs

  • Employee discounts up to 50% off on eligible AT&T mobility plans and accessories

  • AT&T internet, including fiber where available, and AT&T phone

Call to Action

If you’re ready to make an impact on our business and your career, bring your bold ideas to a world of possibility.

Apply today!

Our Manager-Credit/Collections jobs earn between $70,700.00 - $106,100.00 USD Annual. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

Joining our team comes with amazing perks and benefits:

  • Medical/Dental/Vision coverage
  • 401(k) plan
  • Tuition reimbursement program
  • Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
  • Paid Parental Leave
  • Paid Caregiver Leave
  • Additional sick leave beyond what state and local law require may be available but is unprotected
  • Adoption Reimbursement
  • Disability Benefits (short term and long term)
  • Life and Accidental Death Insurance
  • Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
  • Employee Assistance Programs (EAP)
  • Extensive employee wellness programs
  • Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

Weekly Hours:

40

Time Type:

Regular

Location:

San Antonio, Texas

Salary Range:

$70,700.00 - $106,100.00

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.

Job ID R-117374 Date posted 07/28/2026
Apply now

Workers have rights under federal employment laws.

Benefits

Your needs? Met. Your wants? Considered. Take a look at our comprehensive benefits.

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Financial Well-being

Let’s start with the big one: Your work gets rewarded with competitive compensation.

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Health & Wellness

You and your family get access to excellent medical, dental and vision plan options.

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Paid Time Off

Chill out with PTO that you can spend any way you want.

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Work-Life Balance

Working here comes with the work-life balance you deserve.

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Family Planning & Care

Working here comes with the work-life balance you deserve.

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AT&T Perks

Having perks that matter to you matters to us. That means offering discounts where it counts, like insurance for auto, home and pets.

See our benefits

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