Principal ServiceNow Solution Architect
Alpharetta, Georgia
This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.
Join AT&T and help shape the future of communications and technology that connect the world. We value innovators who seek to explore the unknown and challenge the status quo. Bring your bold ideas and fearless spirit to redefine connectivity and transform how people share stories and experiences. At AT&T, you won’t just imagine the future—you’ll build it.
As a Principal ServiceNow Solution Architect, you will play a pivotal role in shaping how enterprise and supply chain teams design, adopt, and scale ServiceNow solutions. This role blends deep platform architecture expertise with change leadership and emerging technology enablement, including artificial intelligence (AI).
You’ll act as a trusted technical leader—translating complex business needs into scalable, secure, and high‑performing ServiceNow solutions that deliver measurable outcomes.
What you’ll do
Own the end‑to‑end architecture for ServiceNow, ensuring solutions are scalable, secure, and aligned to enterprise standards.
Lead the design and delivery of complex ServiceNow implementations, upgrades, and optimizations across supply chain and enterprise workflows.
Translate business requirements into technical architectures and integration patterns that enable long‑term flexibility.
Serve as a technical thought leader, guiding development teams and influencing stakeholders through architecture decisions.
Drive process transformation and change adoption, modernizing workflows through automation and platform capabilities.
Identify and enable AI and generative AI use cases within ServiceNow to improve productivity, insights, and decision‑making.
Partner with data, engineering, and business teams to operationalize emerging technologies.
Establish and promote best practices for configuration, development, governance, and lifecycle management.
Ensure solutions meet performance, reliability, security, and compliance expectations.
What you’ll bring (must‑haves)
10+ years of overall ServiceNow experience, including 3+ years in a solution or platform architect role.
Proven experience designing scalable, high‑performing ServiceNow architectures across modules such as:
IT Service Management
IT Operations Management
Customer Service Management
Human Resources Service Delivery
Integrated Risk Management
Custom application development
Hands‑on expertise with ServiceNow integrations, including REST, SOAP, MID Servers, and third‑party tools.
Strong hands‑on experience with ServiceNow scripting and automation, including JavaScript, Glide API, Flow Designer, and IntegrationHub.
Deep knowledge of ServiceNow configuration and platform controls, such as workflows, UI policies, data policies, business rules, and client scripts.
Demonstrated ability to lead technical change, influence stakeholders, and guide teams through transformation initiatives.
ServiceNow certifications such as Certified System Administrator (CSA), Certified Application Developer (CAD), Certified Implementation Specialist (CIS), or architecture‑level certifications.
Strong communication skills with the ability to explain complex technical concepts to non‑technical audiences.
Nice to have
Experience supporting supply chain or enterprise operations environments, including CMDB and data modeling.
Hands‑on experience with ServiceNow Shopping Hub, Procurement, Sourcing, or Third‑Party Risk Management modules.
Familiarity with automation frameworks, DevOps practices, or CI/CD pipelines.
Experience operating in Agile delivery environments.
Background as a techno‑functional leader (roughly 60–70% technical, 30–40% functional).
Education
Bachelor’s degree in Computer Science, Computer Engineering, or a related field — or equivalent practical experience.
Why this role matters
In this role, your work will directly impact how the organization scales ServiceNow, modernizes operations, and leverages emerging technologies to drive real business value. You’ll influence architecture decisions that shape platforms used across the enterprise.
Our Principal System Engineering, earns between $155,400-$233,200 USD Annual, Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.
Joining our team comes with amazing perks and benefits:
Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories,
AT&T internet (and fiber where available) and AT&T phone.
#LI-Onsite – Full-time office role-
Ready to join our team? Apply today.
Weekly Hours:
40Time Type:
RegularLocation:
Alpharetta, Georgia, Plano, TexasSalary Range:
$155,400.00 - $261,100.00It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.
Job ID R-101654 Date posted 04/06/2026
Benefits
Your needs? Met. Your wants? Considered. Take a look at our comprehensive benefits.
- Paid Time Off
- Tuition Assistance
- Medical and dental plans
- Discounts
- Training & Development
Our hiring process
Apply Now
Confirm your qualifications align with the job requirements and submit your application.
Assessments
You may be required to complete one or more assessments, depending on the role.
Interview
Get ready to put your best foot forward! More than one interview may be necessary.
Conditional Job Offer
We’ll reach out to discuss a conditional job offer and the next steps to joining the team.
Background Check
Timing is important – complete the necessary actions to proceed with onboarding.
Welcome to the Team!
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