It's our commitment to provide an exceptional customer experience. We know we'll deliver if every action we take is based on the four commitments below – making each customers feel valued and appreciated.
Basics done better
The basics matter. Customers expect a reliable network and great value. We deliver the basics better than anyone else. We simplify and enhance the customer experience every day.
Best in class service
We go above and beyond to resolve customer concerns the first time. We are courteous and friendly, always ready with an “I can help you with that” attitude. We make it easy and convenient.
Built around you
We listen, understand and adapt to meet customers’ changing needs. We make AT&T products and experiences simple and tailored to them. We provide personalized solutions.
More than expected
Customers want to feel like they matter and we deliver innovative ways to ensure they leave feeling valued and appreciated. We give more than expected. We deliver exceptional.
Pay and perks
Base pay
Base pay is paid every two weeks.
Performance-based pay
At-risk pay (or commission) is paid once a month.
Union membership
Optional membership may be available, depending on your state.
Paid time off
Chill out with paid time off (PTO).
Tuition assistance
Keep learning with tuition assistance.
Development
Build skills with development programs.
Discounts
Earn discounts on AT&T products & services.
Coverage
Get covered with family medical, dental & vision plans.
Connecting communities through exceptional service
AT&T retail stores are known for delivering unparalleled customer experience. We don’t just sell products and services – we empower customers and communities by creating meaningful connections. Whether helping customers find the perfect plan for their needs or educating them on the latest technologies, we’re here to make a difference every step of the way.
Personalized services & tailored solutions
Every customer receives customized recommendations and solutions designed to fit their unique needs and lifestyle.
Proven customer satisfaction
Backed by the AT&T Guarantee, our commitment to excellence has earned us recognition for consistently delivering outstanding service.
Technology education & support
We go beyond selling devices by offering hands-on education and ongoing support for the latest technologies.
Active community engagement
From local events to charitable initiatives, we actively invest in the communities we serve, including support for Veterans, first responders, and their families.
Scheduling
Schedules
Schedules are based on seniority and are provided approximately 1 month at a time. Customers count on us – being there during your scheduled time is important.
New hires
New hires usually work during the busiest times (like evenings and weekends), which maxes out how much you can earn.
Paid time off
Additionally, paid time off can cover your scheduled vacations and last-minute situations.
Upskilling
New hires
New employee orientation and training takes about 3-4 weeks and typically includes virtual sessions and self-study activities.
Ongoing
You’ll receive monthly online or leader-led training to stay up to date.
Your career
Start in our stores, but go just about anywhere. Through training & leadership support you can create your own path.
Connect today
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Basics done better
Best in class service
Built around you
More than expected
Personalized services
Proven customer satisfaction
Technology education
Active community engagement
