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Life as a retail sales consultant. Image: woman standing with hands on her hips.

Overview

Times have changed, we understand and the safety of our employees is one of our top priorities. With a global company like ours, the possibilities are truly endless – and the best place to start is on our Retail team. We are open and as a Retail Sales Consultant you can be the face of AT&T.

You are the face of our Brand.

Every interaction with a customer matters. Being courteous takes on new meaning in today’s environment – it is more than just service with a smile. It’s creating meaningful connections with our customers. A strong knowledge of our products and services, an ability to listen and understand – these are key to delivering not just a personalized, but an effortless experience. And that delivers satisfied customers.


Look sharp.

You’ll receive a Spring and Fall fund to spend on Team Colors apparel. While working, you can wear:

  • A Team Colors Branded Shirt with the AT&T logo

  • Dark blue or black jeans, skirts or business casual style pants

  • AT&T Approved Name Tag

Everyday is different and that’s good.

At AT&T, we don’t just sell products and services, we’re so much more. We work in our communities answering the needs of our customers. We provide the AT&T Experience through courteous, personalized and safe interactions. Also, our bilingual opportunities allow us to deliver the same experience in a customer’s native language.

Our environment is evolving.

  • >

    Personal Protection
    Equipment Provided

  • >

    Curbside Pick-up
    & Delivery**

  • Customer & Employee
    Protection Protocols

  • Sanitizing
    Environment & Tech

* AT&T is adhering to local and state COVID-19 response protocols.

** Curbside service and delivery may not be available at all AT&T Retail locations.

AT&T At Your Service

At Your Service is our commitment to provide an exceptional customer experience. We know we’ll deliver if every action we take is based on the four commitments below – making each customer feel valued and appreciated.

  • BASICS DONE BETTER

    The basics matter. Customers expect a reliable network and great value. We deliver the basics better than anyone else. We simplify and enhance the customer experience every day.

  • BEST IN CLASS SERVICE

    We go above and beyond to resolve customer concerns the first time. We are courteous and friendly, always ready with an "I can help you with that" attitude. We make it easy and convenient.

  • BUILT AROUND YOU

    We listen, understand and adapt to meet customers' changing needs. We make AT&T products and experiences simple and tailored to them. We provide personalized solutions.

  • MORE THAN EXPECTED

    Customers want to feel like they matter and we deliver innovative ways to ensure they leave feeling valued and appreciated. We give more than expected. We deliver exceptional.

AT&T At Your Service

Living the At Your Service commitments within these steps of the AT&T Experience is your guide to delivering extraordinary interactions where every customer feels safe, comfortable and appreciated.

Diagram to represent service traits

How our Pay Works.

  • Base Payis paid every two weeks.

  • At-risk Pay(or commission) is paid once a month

  • Union Duesmay be a condition of employment, depending on your state

  • Chill Outwith Paid Time Off (PTO)

The Perks of Working Here.

  • Keep Learningwith tuition assistance

  • Build Skillswith development programs

  • Earn Discountson AT&T products & services

  • Get Coveredwith family medical, dental & vision plans

All You Need to Know About Scheduling.

Schedules

Schedules are based on seniority and are provided approximately 1 month at a time. Customers count on us – being there during your scheduled time is important.

New Hires

New hires usually work during the busiest times (like evenings and weekends), which maxes out how much you can earn.

Paid Time Off

Additionally, Paid Time Off can cover your scheduled vacations and last-minute situations.

Ready to Learn? We’ve Got You!

New Hire

New employee orientation and training takes about 2 weeks and typically includes virtual sessions and self-study activities.

Ongoing

You’ll receive monthly online or leader-led training to stay up to date.

Your Career

Start in our stores, but go just about anywhere. Through training & leadership support you can create your own path.

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