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Tier II Technician (ND III) (Government)

Santa Clara, California

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protect

Pursue a career and your calling.

"The similarities between military and AT&T culture are centered around morals..."

Chris S. — EVP, Technology Operations

"There are a lot of veterans here and it is a very supportive and positive environment just like the military. There is also a strong emphasis on ethics here similar to the military."

Government

Help give our nation powerful possibilities.

AT&T Government Solutions

Giving our nation powerful possibilities.

What you can do in Government Solutions

Find out how you can keep our nation safe.

Government Support at AT&T

See how AT&T is connecting the United States government.

Job Description:

AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Federal Government. We are dedicated to recruiting, developing, and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values, and dedicated to our customers’ mission.

Our National Security Team supports the intelligence community, providing, operating, and assuring critical voice, video, and collaboration services for the full spectrum of operations.

AT&T has an opening for Tier II Technician to support the customer's computer data communications systems, in providing design specifications, testing and inspections for computer networks; plan and implementing upgrades; as well as, analyzing and organizing corresponding hardware and software combined solutions through network modeling.

The job duties of the Tier II Network Technician are as follows:

  • The Tier 2 network field technician will support the installation and maintenance of the client LAN/WAN devices.
  • Respond to and resolve incident tickets.
  • Draft and implement standard network change requests.
  • Provide support to Tier III network engineers for incident management and projects (site surveys, Technical Exchange Meetings (TEMs), and coordinate and install new equipment).
  • Perform configuration management functions such as update topology drawings, ensure asset management records are accurate, and conduct inventory.
  • Coordinate network operations, maintenance, repairs, or upgrades.
  • Configure and troubleshoot layer 2 switching (Virtual Local Area Networks (VLANs), Port Security, and Thin Configurations).
  • Work to be performed in Santa Clara, CA.

Required Clearance: TS/ SCI with polygraph. (#ts/sci) (#polygraph)

Required Qualifications: Candidate must have 16 years of experience that can be a combination of work history and education. This equates to a Doctorate and 8 years, master’s and 10 years, bachelor’s and 12 years, associates and 14 years or HS diploma and 16 years. Additional required qualifications include:

  • Compliance with Department of Defense (DoD) 8570 Information Assurance Technical (IAT) Level 2.
  • Working knowledge of basic routing fundamentals.
  • Working knowledge of layer 2 switching concepts.
  • Knowledge of CISCO/Juniper Return Material Authorization (RMA) processes.
  • Layer 1 and Layer 2 network experience (CAT5, Single Mode (SM)/Multimode (MM) Fiber, Serial cables, Small Form-factor Pluggable (SFP).
  • Knowledge of Transmission Control Protocol/Internet Protocol (TCP/IP) and Open Systems Interconnection (OSI) models.
  • Knowledge of Cisco Internetworking Operating System (IOS), Juniper JUNOS, and the Brocade and Foundry Operating System (OS).
  • Familiarity (doesn’t need to be a SME) with Layer 3 protocols such as Open Shortest Path First (OSPF), Border Gateway Protocol (BGP), Virtual Router Redundancy Protocol (VRRP), Hot Standby Router Protocol (HSRP), Multiprotocol label switching (MPLS), Language Server Protocol (LSP), and Generic Routing Encapsulation (GRE).
  • Familiarity with Microsoft Visio, ServiceNow, and Atlassian Confluence.
  • Working knowledge of Service Now or similar IT Service Management (ITSM) products.
  • In order to be considered for this position, you must have a valid driver’s license and an acceptable driving record. Operating a company vehicle necessary for this position.

Our Tier II Technician (ND III) earns between $89,200 - $160,000 yearly. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

Joining our team comes with amazing perks and benefits:

  • Medical/Dental/Vision coverage
  • 401(k) plan
  • Tuition reimbursement program
  • Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
  • Paid Parental Leave
  • Paid Caregiver Leave
  • Additional sick leave beyond what state and local law require may be available but is unprotected · Adoption Reimbursement
  • Disability Benefits (short term and long term)
  • Life and Accidental Death Insurance
  • Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
  • Employee Assistance Programs (EAP)
  • Extensive employee wellness programs
  • Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

Weekly Hours:

40

Time Type:

Regular

Location:

San Ramon, California

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.



Job ID R-12094-1 Date posted 03/26/2024
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Benefits

Invested in your satisfaction and continued success.

We take care of our own here (hint: that could be you). Our benefits and rewards mean we cover some of your biggest needs with some of the coolest offerings. We already think we’re a pretty great place to work. We’re just trying to rack up some bonus points.

Let’s start with the big one: Your work gets rewarded with competitive compensation and benefits. It really does pay to be on our team.

Compensation

When it comes to priorities, we know family tops the list. For the moments that matter the most, you'll be there for them, and we'll be here for you.

Family Leave

Paid Time Off

Our people have class. Literally. We can help you out on approved education costs with our tuition assistance plan.

Tuition
Assistance

Here’s another reason to breathe easy: You and your family get access to excellent medical, dental and vision insurance options.

Insurance Options

Wanna make your friends really jealous? You’ll get discounted access to the latest and greatest AT&T products and services — plus other awesome items, like tickets to live events.

Discounts

You strike us as an over-achiever (don’t worry, it’s a compliment). Our training and development programs are your ticket to expert status in your job.

Training & Development

When the day comes that you get some much needed R&R (not that you’d ever want to leave #LifeAtATT) you’ll know your future is set with the AT&T Retirement Savings Plan (ARSP).

Savings

Give back to your community and connect with colleagues through social and team-building events, and annual paid time off for volunteer efforts of your choice.

Community & Team Events

Wellness resources and incentives to help you prioritize your health and wellbeing and be your best self inside and outside of work.

Total Wellbeing

The Hiring Process

Step 1

Complete a quick application online and check your status often.

Step 2

Virtual or in-person
Interviews

Dress professionally and ensure good WiFi interviewing virtually.

Step 3

Conditional
Job Offer

After a background check, you're part of the team.

Step 4

Welcome! Onboarding
and Training Begins

Our training and certification programs set you up for success.

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The values we live by.

  • Live True

    Do the right thing, no compromise.

  • Think Big

    Innovate and get there first.

  • Pursue Excellence

    In everything, every time.

  • Make a Difference

    Impact your world.

  • Stand for Equality

    Speak with your actions.

  • Be There

    When customers & colleagues need you most.

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