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Service Now Developer-Senior (Government)

Herndon, Virginia

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Pursue a career and your calling.

"The similarities between military and AT&T culture are centered around morals..."

Chris S. — EVP, Technology Operations

"There are a lot of veterans here and it is a very supportive and positive environment just like the military. There is also a strong emphasis on ethics here similar to the military."

Government

Help give our nation powerful possibilities.

AT&T Government Solutions

Giving our nation powerful possibilities.

What you can do in Government Solutions

Find out how you can keep our nation safe.

Government Support at AT&T

See how AT&T is connecting the United States government.

Job Description:

AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Federal Government. We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers’ mission.

Our National Security Team supports the intelligence community, providing, operating, and assuring critical voice, video and collaboration services for the full spectrum of operations.

AT&T has an opening for a ServiceNow Developer to support the Program Management Team in the development and establishment of performance metrics.

Job Duties/Responsibilities:

  • Seeking a skilled ServiceNow Sr. Developer / Admin to configure the existing ServiceNow platform to improve IT and Business processes.
  • Collaborate on the integration of CMDB and 3rd party tool APIs and Service Graph Connectors with the ServiceNow platform.
  • Create and maintain Forms, Reports, Views, Workflows, Groups and Roles.
  • Coordinate application and platform upgrades.
  • Assists with creation and cataloging of business process flows.
  • Work with the ServiceNow development team to implement solutions-based business needs and strategies.
  • Perform the necessary tasks to design and configure ServiceNow functions to meet operational needs.
  • Work with the training officer to develop supporting documentation to help others use the platform effectively.
  • Identify trends and find patterns in unstructured and semi-structured customer data that can be used to create a more positive customer experience and increase overall network performance.
  • Create models using ServiceNow, Splunk PowerBi, NNMi, SNMP traps to ITOM, SQL queries and scripting to summarize understanding of how data relates to underlying network performance. 
  • Interact with the customer regarding Systems Engineering technical considerations and for associated problems, issues, or conflicts. 
  • Focus on the Improvement of Service quality, SLA Measurement & Reporting, and Root Cause Analysis.
  • Work to be performed in Herndon, VA.

Required Clearance:

TS/SCI with polygraph. (#ts/sci) (#polygraph)

Required Qualifications:

Candidate must have a total of 8 years of applicable experience. The experience can be a combination of degree and work history. This can be a High School degree and 8 years of work history OR an Associate’s and 6 years, a Bachelors’ and 4 years, a Masters and 2 years of work history

  • ServiceNow Certified Developer or Admin.
  • Recent experience in a data centric operations environment utilizing commercial tools to provide actionable insights and situational awareness. 
  • Configuration management database (CMDB) experience

Desired Qualifications

  • Experience with network monitoring, network performance, and network health and integrating with the ServiceNow platform.
  • Background in data science / data modeling.

Ready to join our team? Apply today!

Our Service Now Developer-Senior (Government) earns between $79,300 - $177,809 yearly. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

  • Joining our team comes with amazing perks and benefits:

  • Medical/Dental/Vision coverage

  • 401(k) plan

  • Tuition reimbursement program

  • Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)

  • Paid Parental Leave

  • Paid Caregiver Leave

  • Additional sick leave beyond what state and local law require may be available but is unprotected · Adoption Reimbursement

  • Disability Benefits (short term and long term)

  • Life and Accidental Death Insurance

  • Supplemental benefit programs: critical illness/accident hospital indemnity/group legal

  • Employee Assistance Programs (EAP)

  • Extensive employee wellness programs

  • Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

Weekly Hours:

40

Time Type:

Regular

Location:

Oakton, Virginia

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.



Job ID R-19936-1 Date posted 04/18/2024
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Benefits

Invested in your satisfaction and continued success.

We take care of our own here (hint: that could be you). Our benefits and rewards mean we cover some of your biggest needs with some of the coolest offerings. We already think we’re a pretty great place to work. We’re just trying to rack up some bonus points.

Let’s start with the big one: Your work gets rewarded with competitive compensation and benefits. It really does pay to be on our team.

Compensation

When it comes to priorities, we know family tops the list. For the moments that matter the most, you'll be there for them, and we'll be here for you.

Family Leave

Paid Time Off

Our people have class. Literally. We can help you out on approved education costs with our tuition assistance plan.

Tuition
Assistance

Here’s another reason to breathe easy: You and your family get access to excellent medical, dental and vision insurance options.

Insurance Options

Wanna make your friends really jealous? You’ll get discounted access to the latest and greatest AT&T products and services — plus other awesome items, like tickets to live events.

Discounts

You strike us as an over-achiever (don’t worry, it’s a compliment). Our training and development programs are your ticket to expert status in your job.

Training & Development

When the day comes that you get some much needed R&R (not that you’d ever want to leave #LifeAtATT) you’ll know your future is set with the AT&T Retirement Savings Plan (ARSP).

Savings

Give back to your community and connect with colleagues through social and team-building events, and annual paid time off for volunteer efforts of your choice.

Community & Team Events

Wellness resources and incentives to help you prioritize your health and wellbeing and be your best self inside and outside of work.

Total Wellbeing

The Hiring Process

Step 1

Complete a quick application online and check your status often.

Step 2

Virtual or in-person
Interviews

Dress professionally and ensure good WiFi interviewing virtually.

Step 3

Conditional
Job Offer

After a background check, you're part of the team.

Step 4

Welcome! Onboarding
and Training Begins

Our training and certification programs set you up for success.

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  • Live True

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