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Lead Software Engineering (ServiceNow Architect)

Bengaluru, India

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Megan T. — Sr. Specialist, Software Engineer

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Job Description:

Platform Architect:

As a ServiceNow Architect on our Governance Team, you will be responsible for designing and implementing solutions within the ServiceNow platform, specifically focusing on the Order Management module for the Telecom & Media industry. Your expertise will drive best practices, governance, and data stewardship related to Product Catalog and Product Inventory. This role requires a deep understanding of ServiceNow, excellent communication skills, and the ability to collaborate with cross-functional teams.

Responsibilities:

Industry Experience:

  • Minimum 7+ years of experience in ServiceNow architecture, design, and implementation.

Solution Design and Governance:

  • Collaborate with business stakeholders, product managers, and technical teams to understand requirements and translate them into effective ServiceNow solutions.

  • Design end-to-end solutions that align with industry best practices, ensuring scalability, maintainability, and adherence to architectural standards.

  • Establish and enforce governance policies related to the Order Management module or CSM Module, emphasizing data quality, security, and compliance.

Product Catalog and Inventory Management:

  • Lead the design and maintenance of the Product Catalog within ServiceNow.

  • Define product hierarchies, attributes, and relationships to ensure accurate representation of offerings.

  • Implement data stewardship practices to maintain the integrity of product data.

  • Collaborate with stakeholders to enhance the catalog’s usability and relevance.

  • Order Fulfillment Process Optimization:

  • Analyze existing order fulfillment processes and identify areas for improvement.

  • Optimize workflows, automation, and orchestration to streamline order processing.

  • Ensure seamless integration between the Product Catalog, Inventory, and order fulfillment workflows.

Technical Leadership:

  • Provide architectural guidance to development teams, ensuring alignment with industry standards and best practices.

  • Mentor junior architects and developers, fostering a culture of continuous learning and growth.

  • Stay updated on ServiceNow releases, features, and capabilities relevant to the Telecom & Media domain.

  • Collaboration and Communication:

  • Work closely with cross-functional teams, including business analysts, developers, testers, and project managers.

  • Communicate complex technical concepts to non-technical stakeholders effectively.

  • Participate in project planning, estimation, and execution.

Continuous Improvement:

  • Monitor system performance, identify bottlenecks, and propose enhancements.

  • Drive continuous improvement initiatives related to the Order Management module.

  • Participate in ServiceNow community forums and contribute to knowledge sharing.

Qualifications:

ServiceNow Certification:

  • Certified ServiceNow System Administrator (CSA) , Certified ServiceNow Application developer (CAD) and Certified Implementation Specialist (CIS) in ServiceNow IT Service Management (ITSM) or related modules.

Technical Skills:

  • Proficiency in ServiceNow platform capabilities, including workflows, catalog management, and integrations.

  • Knowledge of REST APIs, JavaScript, and ServiceNow scripting.

  • Familiarity with data modeling and relational databases.

  • Communication and Leadership:

  • Excellent communication skills, both written and verbal.

  • Ability to lead and influence technical decisions.

  • Strong problem-solving and analytical abilities.

Education:

Bachelor’s degree in Computer Science, Information Systems, or a related field.

Weekly Hours:

40

Time Type:

Regular

Location:

Hyderabad, Andhra Pradesh, India

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.



Job ID R-22371-1 Date posted 05/20/2024
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Benefits

Invested in your satisfaction and continued success.

We take care of our own here (hint: that could be you). Our benefits and rewards mean we cover some of your biggest needs with some of the coolest offerings. We already think we’re a pretty great place to work. We’re just trying to rack up some bonus points.

Let’s start with the big one: Your work gets rewarded with competitive compensation and benefits. It really does pay to be on our team.

Compensation

When it comes to priorities, we know family tops the list. For the moments that matter the most, you'll be there for them, and we'll be here for you.

Family Leave

Paid Time Off

Our people have class. Literally. We can help you out on approved education costs with our tuition assistance plan.

Tuition
Assistance

Here’s another reason to breathe easy: You and your family get access to excellent medical, dental and vision insurance options.

Insurance Options

Wanna make your friends really jealous? You’ll get discounted access to the latest and greatest AT&T products and services — plus other awesome items, like tickets to live events.

Discounts

You strike us as an over-achiever (don’t worry, it’s a compliment). Our training and development programs are your ticket to expert status in your job.

Training & Development

When the day comes that you get some much needed R&R (not that you’d ever want to leave #LifeAtATT) you’ll know your future is set with the AT&T Retirement Savings Plan (ARSP).

Savings

Give back to your community and connect with colleagues through social and team-building events, and annual paid time off for volunteer efforts of your choice.

Community & Team Events

Wellness resources and incentives to help you prioritize your health and wellbeing and be your best self inside and outside of work.

Total Wellbeing

The Hiring Process

Step 1

Complete a quick application online and check your status often.

Step 2

Virtual or in-person
Interviews

Dress professionally and ensure good WiFi interviewing virtually.

Step 3

Conditional
Job Offer

After a background check, you're part of the team.

Step 4

Welcome! Onboarding
and Training Begins

Our training and certification programs set you up for success.

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