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Lead Software Engineering (ServiceNow Architect)

Bengaluru, India

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Job Description:

Platform Architect:

As a ServiceNow Architect on our Governance Team, you will be responsible for designing and implementing solutions within the ServiceNow platform, specifically focusing on the Order Management module for the Telecom & Media industry. Your expertise will drive best practices, governance, and data stewardship related to Product Catalog and Product Inventory. This role requires a deep understanding of ServiceNow, excellent communication skills, and the ability to collaborate with cross-functional teams.


Industry Experience:

  • Minimum 7+ years of experience in ServiceNow architecture, design, and implementation.

Solution Design and Governance:

  • Collaborate with business stakeholders, product managers, and technical teams to understand requirements and translate them into effective ServiceNow solutions.

  • Design end-to-end solutions that align with industry best practices, ensuring scalability, maintainability, and adherence to architectural standards.

  • Establish and enforce governance policies related to the Order Management module or CSM Module, emphasizing data quality, security, and compliance.

Product Catalog and Inventory Management:

  • Lead the design and maintenance of the Product Catalog within ServiceNow.

  • Define product hierarchies, attributes, and relationships to ensure accurate representation of offerings.

  • Implement data stewardship practices to maintain the integrity of product data.

  • Collaborate with stakeholders to enhance the catalog’s usability and relevance.

  • Order Fulfillment Process Optimization:

  • Analyze existing order fulfillment processes and identify areas for improvement.

  • Optimize workflows, automation, and orchestration to streamline order processing.

  • Ensure seamless integration between the Product Catalog, Inventory, and order fulfillment workflows.

Technical Leadership:

  • Provide architectural guidance to development teams, ensuring alignment with industry standards and best practices.

  • Mentor junior architects and developers, fostering a culture of continuous learning and growth.

  • Stay updated on ServiceNow releases, features, and capabilities relevant to the Telecom & Media domain.

  • Collaboration and Communication:

  • Work closely with cross-functional teams, including business analysts, developers, testers, and project managers.

  • Communicate complex technical concepts to non-technical stakeholders effectively.

  • Participate in project planning, estimation, and execution.

Continuous Improvement:

  • Monitor system performance, identify bottlenecks, and propose enhancements.

  • Drive continuous improvement initiatives related to the Order Management module.

  • Participate in ServiceNow community forums and contribute to knowledge sharing.


ServiceNow Certification:

  • Certified ServiceNow System Administrator (CSA) , Certified ServiceNow Application developer (CAD) and Certified Implementation Specialist (CIS) in ServiceNow IT Service Management (ITSM) or related modules.

Technical Skills:

  • Proficiency in ServiceNow platform capabilities, including workflows, catalog management, and integrations.

  • Knowledge of REST APIs, JavaScript, and ServiceNow scripting.

  • Familiarity with data modeling and relational databases.

  • Communication and Leadership:

  • Excellent communication skills, both written and verbal.

  • Ability to lead and influence technical decisions.

  • Strong problem-solving and analytical abilities.


Bachelor’s degree in Computer Science, Information Systems, or a related field.

Weekly Hours:


Time Type:



Hyderabad, Andhra Pradesh, India

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.

Job ID R-22371-1 Date posted 05/20/2024
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