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Bilingual Inbound Sales Representative

Miguel Hidalgo, Mexico

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engage

Join us and find endless ways to support our customers while moving the world forward.

Sales

Headset

As a Representative in a Sales Call Center, you’ll take the lead at the front-line of our company by identifying sales opportunities and offering customized solutions — all while providing excellent service for millions of customers. Your expert recommendations will ensure customers get the most out of the technology they love.

Technology Support

Headset

As a Representative in a Technology Support Call Center, you’ll know your way around the technical landscape. Get ready to deliver best-in-class service while helping customers get the most out of the technology they love. A positive attitude and a desire to stay up-to-date on the latest devices and technology will prepare you to provide innovative solutions to meet customer’s needs.

Credit & Collections

Headset

As a Representative in a Credit & Collections Call Center, you’ll take a lead in keeping our customers connected. You will deliver a positive experience while working with customers to bring their overdue accounts current. Providing top-notch customer service with empathy and innovative solutions is what will deliver the answers our customers need – while also delivering a best-in-class experience.

Sales

Technology Support

Credit & Collections Representative

Call Center

Use your customer service skills to give people the power to connect.

Call Center

Be the voice of a global company and put your customer service skills to work. You'll get the chance to provide excellent customer service as part of a worldwide team and gain access to endless possibilities for your career.

Female employee holding cellphone while smiling

You Are

  • Calm under pressure
  • Have a solution-oriented mindset
  • Tech savvy and open to learning about new tech
  • A clear and effective communicator
  • Able to maintain a positive mindset under pressure
Male employee with headset on and smiling

You're
Ready To

  • Attend 6-8 weeks of paid, full-time training
  • Be flexible with schedule based on business demand
  • Promote and sell AT&T products and services with enthusiasm and persuasion
  • Always put customers first
Male employee with headset on looking at a smartphone

You'll Bring

  • Advanced English and Spanish fluency to interact with customers across the U.S.
  • A high school diploma or have earned your GED
  • At least one year of relevant work experience
  • Familiarity with Windows computers and applications
Female employee with headset on and smiling

You Are

Male employee with headset on and smiling

You're Ready To

Male employee with headset on looking at a smartphone

You'll Bring

Job Description:

Bilingual Inbound Sales Representative:

Delivering best-in-class service is just the beginning. As Bilingual Inbound Sales Representative, you’ll be part of a team of professionals dedicated to keeping our customers connected and finding solutions that work.  

Starting on day one with your paid training, you’ll work from our offices learning how to provide world-class support to our business customers.  You’ll use your sales skills and expertise to sell a broad range of AT&T products and services, employing strategies that foster meaningful relationships with customers, elevating the purchasing experience while meeting customer needs and achieving sales goals.

Key Responsibilities:

  • Deliver exceptional customer service and billing assistance, adeptly addressing any account-related concerns while finding product and service solutions that meet customer needs.
  • Identify growth opportunities for our business customers, seamlessly integrating additional lines or services into customer accounts to bolster their business expansion.
  • Deepen customer understanding through effective communication, empathy, and by thoroughly addressing their needs, ensuring personalized solutions are not just offered but tailored.
  • Gain proficiency in a variety of offerings, including Telephone Services, hotspots, wireless devices, DIRECTV, Internet solutions, and business systems.
  • Specialize in enhancing customer plans through upgrades, package modifications, and the introduction of new services.

What We Look For:

  • Advanced English fluency to effectively communicate with U.S. customers.
  • At least 1 year of sales experience with outstanding communication skills and the ability to build positive customer relationships.
  • Experience using personal computers and Microsoft Office products to research information and support customers while talking to them on the phone.
  • Availability to train and work 40 hours across 5 days of the week within our operating hours of 7:00 AM to 6:30 PM CST, Monday to Saturday, accommodating Daylight Saving Time and holidays.

Offering unmatched service is rewarding in many ways, starting with an enhanced salary.

  • Monthly Base Salary: MXN$18,566.66 (before Taxes)
  • Average monthly bonus of MXN $8,000, when you meet your sales and service targets
  • Monthly Grocery vouchers MXN $1,519 every 14 days
    Monthly Restaurant vouchers MXN $1,216 every 14 days

In addition to competitive pay, an innovative workspace and career growth potential, as an employee of AT&T you’ll be eligible for additional perks:

  • Life Insurance
  • 15 days of Christmas Bonus
  • Vacation days, plus three personal days, onsite medical and more.
  • 50% discount on five lines of AT&T Wireless service.
  • Paid training starting from the first day.

Is it a remote job? This is not a remote.  This job will require to you work in our offices starting on your first day of training, and you will need to confirm your availability to work on site during the interview process.  We do not currently offer remote or hybrid job opportunities.  

Connect with your future today.  Apply now!

Weekly Hours:

40

Time Type:

Regular

Location:

Naucalpan De Juarez, Estado de Mexico, Mexico

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.



Job ID R-20355-4 Date posted 05/17/2024
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Benefits

Invested in your satisfaction and continued success.

We take care of our own here (hint: that could be you). Our benefits and rewards mean we cover some of your biggest needs with some of the coolest offerings. We already think we’re a pretty great place to work. We’re just trying to rack up some bonus points.

Take three personal days off, in addition to vacation time.

Time Off

Medical
Service

Complimentary rides are available to help you get to work.

Transportation

Get 50% off five AT&T wireless lines.

Exclusive
Discounts

Get covered with benefits that go above and beyond labor law standards.

Life Insurance

Learn the skills you need to succeed — and get paid doing it.

Full-paid
Training

We partner with two nurseries so you have one less thing to worry about.

Child Care
Discounts

Work for a global leader that supports you.

Direct
Employment
with AT&T

Applicant Experience

  • Status updates

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    Stay updated on your status. Timing varies, so log in to see where we are.

  • Check email

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    Check your email regularly for any follow-ups.

  • Pass assessment

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    You may have to pass an assessment before moving on to the next step.

  • First attempt

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    If you don’t pass any portion of your assessments or interviews on the first attempt, you’ll be eligible to apply again in 6 months.

  • Interview

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    Your interview may be online or in person — we’ll let you know what to expect. Make sure you’re punctual, have a strong connection, and dress professionally.

One

Review this page and make sure this role is what you would expect.

Two

Complete online application.

Three

Interview with a Staffing Manager and complete initial skill assessment.

Four

Interview with a Hiring Manager and complete a call simulation and skill validation.

Five

Begin pre-employment onboarding with a background check, English assessment and supplying required hiring documents.

Six

Sign your contract.

Frequently Asked Questions

To qualify, you’ll need to have advanced English language fluency, being able to hold a business conversation with native English speakers. This position requires an English fluency assessment during the hiring process.

Once you’ve been selected, it takes an average of three weeks to be onboarded.

If hired, you´ll first attend a mandatory training class (fully paid) that may include time spent training at the office and at home. If you train and work at home, AT&T will provide the necessary equipment and you will need to have a suitable workspace with stable internet connection and cell phone signal.

This is not a Work From Home role. This job will require to you work in our offices starting on your first day of training, and you will need to confirm your availability to work on site during the interview process. We do not currently offer remote or hybrid job opportunities.

Our centers operate Monday through Saturday, from 7 a.m. to 9:15 p.m. Your work schedule may be any time during operating hours and will include two days off each week.

This position requires you to be available to work any shift during the call center operating hours, including Saturdays and holidays.

Schedules are based on performance and seniority. Starting out you will be on the late shift (possibly up to six months), working every weekend.

Absolutely – with benefits too.

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