Job Description:

About the Company:

At AT&T, we’re connecting the world through the latest tech, top-of-the-line communications and the best in entertainment. Our groundbreaking digital solutions provide intuitive and integrated experiences for millions of customers across online, retail and care channels. Join our mission to deliver compelling communication and entertainment experiences to customers around the world as we continue to evolve as a technology-powered, human-centered organization. 

About the Job:

As a Salesforce Software Development Engineer in Test (SDET) who is passionate about seeing customer succeeded and ensuring best-in-class product quality, the objective of the role is to perform thorough testing of the product and to be key in delivering product quality. With the CQE Test Engineering team, you will have the opportunity to join a fast-growing team that is embarking on a multi-year implementation as part of an on-going digital modernization effort.

As the project team ramps up, you will have the chance to help define and shape the vision of how the solution will be maintained and monitored to meet the business’ needs. 

Experience Level: 3 – 7 years

Roles and Responsibilities:

• Identify and analyze Test data requirement. 
• Perform SF configurations including User persona verification, configuration of Permission sets, PS groups, Queue and all administration activities required for testing.
• Raise data requests as per the requirements and coordinate with the data team. 
• Test Design and Test Execution. 
• Upload Test cases to test management tool (JIRA/Zephyr). 
• Update test execution status in the test management tool with screenshots and evidence. 
• Raise defects, perform initial triage, and assign it to right team. 
• Identify, reproduce, and report defects in a clear and concise manner.  
• Ensure the quality of our software products by identifying and managing defects throughout the software development lifecycle. 
• Analyze defect data to identify trends and root causes and make recommendations for process improvements. 
• Ensure the software code meets the functional and non-functional requirements. 
• Understand Automation Script/Framework and Execute Automation Scripts based on Test planning. 
• Develop Automation Test cases & Maintain with the help of Automation Architects. 
• Help in preparing daily status reports. 
• Perform sanity checks on the test environments. 
• Participating in meeting with team members and customers, collaborating with developers and management teams. 
• Participate in Product design and code reviews to provide feedback on testability, reliability, and maintainability. 
• Continuously improve the test process by identifying and implementing best practices, tools, and techniques. 
• Work closely with development and production teams to ensure timely and high-quality releases. 
• Provide timely and accurate reports on testing progress and result to stakeholders. 
• Collaborate with customer support teams to investigate and resolve customer reported issues. 
• Perform API testing to ensure functional and performance requirement are met. 

Primary / Mandatory skills:

Overall – 3 to 7 years’ experience in Salesforce CRM application with any clouds like Sales, Service and Marketing with a strong functional knowledge with LWC components.

• Good to have CLM, Marketing Cloud and R&A testing.
• Able to perform Test configurations on SFDC platform like Roles, profiles, PS, Groups, OWD, Triggers, Execution batches, visual force pages, LWC etc.
• Mandatory to have data import/export using data loader / workbench.
• Experience in writing the SOQL and SOSL queries.
• Good to have SFDC Certified Professional.
• Good to have Telecom Domain Experience (BSS, CRM Order Management).
• Perform unit, functional, smoke, integrations, and regression testing.
• Ensure that business requirements are mapped to the functional specification and have sufficient test coverage.
• Strong knowledge of defect tracking systems and processes.
• Should have hands on in Automation (Katalon/Selenium) and working with BDD/TDD frameworks.
• Experience in version control such as GIT and exposure to CI/CD such as Jenkins.
• Experience in Test/Defect Management tool (Preferably in JIRA/Zephyr)
• Proven expertise in Agile software development especially Scrum and Kanban
• Have deep experience of system level debugging (including customer issues) with good understanding of managing and triaging production level issues.
• Should be familiar with database query language such as SQL, so that they can query and validate the production data for analysis.
• Should have a good understanding of API testing and be able to perform API testing using relevant tools like Postman, REST Assured or SoapUI
• Should have worked in an agile model.
• Strong written and verbal communication skills

Technical Skills:

Functional Testing: Test Planning, Test Design, Test and Defect Management tools like JIRA, Zephyr, Reporting tools, JIRA, Postman, MuleSoft Any Point Studio, Salesforce Inspector

Automation Testing: Core Java, Selenium, Rest Assured, GIT, SQL, Katalon Studio 

Additional information (if any): Willing to work in Shift Duties, Willingness to learn is very important as AT&T offers excellent environment to learn Digital Transformation skills such as cloud, automation etc.

Certification: Salesforce Administrator is mandatory

Weekly Hours:

Time Type:

Location:

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.