Job Overview

Job Description:

LOCATION - DALLAS, TX (HQ) OR ATLANTA, GA (LENOX).  

Overall Purpose: This role is responsible for managing a team of Learning & Development professionals that collaborate and support the AT&T Business Enterprise & Mid-Markets Channels in developing objectives for trainings linked to corporate initiatives. 

Key Roles and Responsibilities:

Directs the work of Learning & Development professionals that are responsible for understanding the client’s business goals and identifying training solutions to improve business results. Evaluates the performance, career planning and development for the team. Influences decisions regarding the hiring, firing, disciplinary action, promotional activity, and pay decisions for subordinates. Oversees the process of partnering with vendors to ensure quality, efficiency, and effectiveness of the training content. Develops methods for evaluation of Learning & Development program effectiveness.  

Education:  Bachelors of Arts or Bachelors of Science degree preferred

Experience:

• 5 - 7 years of experience in Learning and Development
• Sales and/or Call Center operations experience a plus
• Supervisory experience

Weekly Hours:

Time Type:

Location:

Salary Range:

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.