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Associate Director - IDC CTX Transformation Office

Bengaluru, India

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Job Description:

Position – Associate Director CTX IDC Transformation Office

About the Company:

At AT&T, we’re connecting the world through the latest tech, top-of-the-line communications and the best in entertainment. Our groundbreaking digital solutions provide intuitive and integrated experiences for millions of customers across online, retail and care channels. Join our mission to deliver compelling communication and entertainment experiences to customers around the world as we continue to evolve as a technology-powered, human-centered organization. As part of our team, you’ll transform the way we deliver a seamless customer experience with digital at the center of all you do. In our world, digital is much larger than just an eCommerce channel, we are transforming all channels to digitally perform as one team to create a better customer experience. As we move through 2024, the digital transformation will revolutionize the digital space and you can build a career that will propel your future.

Key Roles and Responsibilities of the Position

This position will be performing these key functions to develop a strong support structure required for the smooth running of the IDC to enable the transformation:

  • Program Management Office & Change Management of the following:
    • CTX IDC needs a restructuring and cultural assimilation of existing teams.
    • There will be an aggressive ramp up from the current ~850 to ~1,200 in an year.
    • Once the teams are established and stable, IDC’s higher maturity journey will begin towards delivery of business outcomes.
  • Chief of Staff for the AVP including budget management, being a delegate of the AVP
  • Alignment to the Agile transformation objectives of CTX
  • Streamline and oversee following functions:
    • People and Culture, strategy and execution
    • Operational and financial data management
    • Vendor, NPW, invoice, rosters, assets – reporting
    • Communication strategy and execution
  • Align to ATS IDC governance mechanisms to ensure smooth collaboration with the enabling functions like HR, Finance, Procurement, Real-estate, Facilities, Legal, Compliance, Corporate Communications, and IT.
  • Align to ATS local CoP chapters (e.g. - Cloud, AI/ML, Digital) and operate the same at CTX level to deliver horizontal value: While the teams are organized as four vertical offices, there are common technology and process themes which will need to be harnessed horizontally and significant value can be delivered through:
    • Best practice sharing
    • Development of accelerators and innovations to speed-up adoption
    • Skill-building, sharing, certifications
  • Align to DIB-ERG chapters (Spirit, CSR, Pulse, AT&T Believes India, Women of AT&T, Well-being) to improve engagement and impact

Role requirements:

  • Total 15+ years experience in working in IT software industry.
  • Experience/ expertise in Vendor contract management, business and operations management and program management.
  • Excellence in employee engagement and creating employee delight. Working with a diverse workforce and helping created a highly motivated and high performing workforce is required.
  • Experience in process transformation and adapting different processes based on organizational needs. Optimization and performance measurement with metrics is required as a demonstrated skill
  • Experience / expertise in managing large operations with large teams
  • Excellent communication skills. Has experience in public speaking and representing organization in external forums
  • Collaborate within the Agile Practice and lend support to organizational initiatives
  • Experience / expertise in leading support functions supporting large organizations
  • Excellent interpersonal skills, ability to work with diverse personality types
  • Track record of working with different work cultures and environments. Exposure to US based clients / partners is required
  • Strong communication and presentation skills with ability to influence team members, peers and senior management. Escalation and conflict management.
  • Strategic Collaboration: Developing Strategy, Setting Priorities to meet business and technology objectives by collaborating with US partners and other key stakeholders.
  • Willingness to learn and adapt to change.
  • Create / adopt strategies for workforce engagement. Make return to office a success. This position requires in-office engagement.
  • Drive change management, workforce management, vendor management processes, financial reporting processes, roster management processes etc

Weekly Hours:


Time Type:



Bangalore, Karnataka, India

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.

Job ID R-23720 Date posted 06/10/2024
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