Job Description:

Working time: US hours (shifts between 2.00 pm - midnight) with flexibility (Mon-Fri)

Required Skills and Experiences:

• Excellent communication skills (verbal & written, technical & interpersonal) 

• Excellent telephone manner 

• Excellent problem solving skills 

• Professionalism at all times 

• Highly skilled in the use of PC systems and applications 

• Ability to work well under pressure, set priorities and make well-considered decisions 

• Self-motivation

• Drive, enthusiasm, initiative, commitment and

• Resourcefulness and flexibility 

• Ability to work well in a team

Technical Skills:

Customer service skills
WAN/LAN, IT infrastructure, hosting
Excellent knowledge of WAN, LAN, IT infrastructure, and hosting to manage the IT operations
Good knowledge on various Router, Switches. 
Load Balancers, Firewalls, Wireless technology, Access Points, WAN Circuits, SD WAN, Call manager, gateway etc
Strong understanding of Voice, VPN, Data and IP networks is required 
Strong understanding of Internet and Internet routing troubleshooting
FlexWare uCPE - Juniper extensive knowledge
VNF management
OOB management
Digi modem 
LTE/5G
IP Routing
VMWare SDWAN
AT&T Transport Management
3rd Party transport management
Excellent communication both verbal and written
Problem solving
Remedy Ticketing System - AOTS/UD
Microsoft Office suite(Outlook, Word, Excel, Power Point, Power BI)

Weekly Hours:

Time Type:

Location:

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.