Job Description:

About the Company:

At AT&T, we’re connecting the world through the latest tech, top-of-the-line communications and the best in entertainment. Our groundbreaking digital solutions provide intuitive and integrated experiences for millions of customers across online, retail and care channels. Join our mission to deliver compelling communication and entertainment experiences to customers around the world as we continue to evolve as a technology-powered, human-centered organization. As part of our team, you’ll transform the way we deliver a seamless customer experience with digital at the center of all you do. In our world, digital is much larger than just an eCommerce channel, we are transforming all channels to digitally perform as one team to create a better customer experience. As we move through 2024, the digital transformation will revolutionize the digital space and you can build a career that will propel your future.

Key Roles and Responsibilities of the Position

This position will be performing these key functions to develop a strong support structure required for the smooth running of the IDC to enable the transformation:

• Program Management Office & Change Management of the following:
  • CTX IDC needs a restructuring and cultural assimilation of existing teams.
  • There will be an aggressive ramp up from the current ~850 to ~1,200 in an year.
  • Once the teams are established and stable, IDC’s higher maturity journey will begin towards delivery of business outcomes.
• Chief of Staff for the AVP including budget management, being a delegate of the AVP
• Oversee the Agile CoE and align to CTX Agile transformation objectives
• Streamline and oversee following functions:
  • People and Culture, strategy and execution
  • Operational and financial data management
  • Vendor, NPW, invoice, rosters, assets – reporting
  • Communication strategy and execution
• Align to ATS IDC governance mechanisms to ensure smooth collaboration with the enabling functions like HR, Finance, Procurement, Real-estate, Facilities, Legal, Compliance, Corporate Communications, and IT.
• Align to ATS local CoP chapters (e.g. - Cloud, AI/ML, Digital) and operate the same at CTX level to deliver horizontal value: While the teams are organized as four vertical offices, there are common technology and process themes which will need to be harnessed horizontally and significant value can be delivered through:
  • Best practice sharing
  • Development of accelerators and innovations to speed-up adoption
  • Skill-building, sharing, certifications
• Align to DIB-ERG chapters (Spirit, CSR, Pulse, AT&T Believes India, Women of AT&T, Well-being) to improve engagement and impact

Role requirements:

• Total 15+ years experience in working in IT software industry.
• Experience in Agile methodology (scrum/ SaFE) and related work experience in managing programs at scale
• Any Agile coaching certification like- ICP ACC, SPC etc or •              SM/PO/DevOps certification
• Collaborate within the Agile Practice and lend support to organizational initiatives
• Implement metrics framework to track value creation through Agile adoption
• Experience / expertise in leading support functions supporting large organizations
• Excellent interpersonal skills, ability to work with diverse personality types
• Track record of implementing agile techniques in different work cultures and environments
• Strong communication and presentation skills with ability to influence team members, peers and senior management. Escalation and conflict management.
• Strategic Collaboration: Developing Strategy, Setting Priorities to meet business and technology objectives by collaborating with US partners and other key stakeholders.
• Willingness to learn and adapt to change.
• Create / adopt strategies for workforce engagement. Make return to office a success. This position requires in-office engagement.
• Drive change management, workforce management, vendor management processes, financial reporting processes, roster management processes etc

Weekly Hours:

Time Type:

Location:

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.